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Overnight Telecom Service Delivery Jobs (NOW HIRING)

Gap Inc.

Telecom Manager

San Francisco, CA · On-site

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Gap Inc.

Telecom Manager

Coppell, TX · On-site

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Gap, Inc.

Telecom Manager

Pleasanton, CA · On-site

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Gap Inc.

Telecom Manager

Pleasanton, CA

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

Gap Inc.

Telecom Manager

San Francisco, CA

The manager will serve as a key interface between Network Engineering, Store Technology, Security, Finance, Sourcing, and telecom service providers to deliver complex programs on time, within scope ...

GridSource

Telecom Director

Minneapolis, MN · On-site

GridSource, LLC is seeking a Director of Telecom for our Managed Services division. Position ... Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair ...

GridSource

Telecom Director

Omaha, NE · On-site

GridSource, LLC is seeking a Director of Telecom for our Managed Services division. Position ... Service Delivery, Installation & Repair Operations: - Lead installation, provisioning, and repair ...

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All JobsOvernight Telecom Service Delivery Jobs

Overnight Telecom Service Delivery information

See salary details

$29K

$93.9K

$160.5K

How much do overnight telecom service delivery jobs pay per year?

As of Jun 17, 2026, the average yearly pay for overnight telecom service delivery in the United States is $93,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $128,000.00 per year, depending on experience, location, and employer.

What are the highest paying night shift jobs?

Overnight telecom service delivery roles can be among the higher paying night shift jobs, especially for experienced technicians and engineers with specialized skills in network infrastructure, troubleshooting, and maintenance. These positions often offer premium pay due to the demanding hours and the need for on-call availability, with salaries varying based on experience, certifications, and location.

What is the highest paying delivery service job?

In the field of overnight telecom service delivery, roles such as senior technicians or specialized field engineers tend to have higher salaries due to their technical expertise and experience. These positions often require certifications, troubleshooting skills, and the ability to work overnight shifts, which can contribute to higher compensation compared to entry-level delivery roles.

What are the main challenges faced by Overnight Telecom Service Delivery professionals, and how can they be managed effectively?

Overnight Telecom Service Delivery professionals often encounter challenges such as resolving complex technical incidents during non-standard hours, coordinating with global teams in different time zones, and maintaining high service levels despite limited on-site support. Effective management of these challenges involves proactive communication, strong troubleshooting skills, and utilizing detailed shift handover documentation to ensure continuity. Building a reliable support network within the team and staying up-to-date with the latest telecom technologies can also help professionals succeed and grow in this role.

What is the difference between Overnight Telecom Service Delivery vs Telecom Field Technician?

AspectOvernight Telecom Service DeliveryTelecom Field Technician
CredentialsRelevant certifications (e.g., Cisco, CompTIA)Technical certifications, on-the-job training
Work EnvironmentNight shifts, centralized office or data centersOn-site, customer locations, outdoor sites
Employer & Industry UsageTelecom providers, service companiesTelecom companies, installation firms
Work FocusService coordination, network setup, troubleshooting supportInstallation, maintenance, repair of telecom equipment

Overnight Telecom Service Delivery primarily involves coordinating and supporting telecom services during night hours, focusing on network setup and troubleshooting support. In contrast, Telecom Field Technicians perform hands-on installation and repairs at customer sites. Both roles require technical certifications but differ in work environment and daily tasks.

What is the highest paying job in telecommunications?

In telecommunications, senior roles such as Telecommunications Director or Vice President often have the highest salaries, especially in large companies. These positions typically require extensive experience, leadership skills, and knowledge of network infrastructure and industry regulations.

What are the key skills and qualifications needed to thrive as an Overnight Telecom Service Delivery Specialist, and why are they important?

To excel as an Overnight Telecom Service Delivery Specialist, you need a solid understanding of telecommunications networks, service provisioning, and troubleshooting, often supported by relevant technical certifications or experience. Familiarity with network management systems, ticketing platforms, and telecom hardware/software tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills are essential soft skills for this role. These competencies ensure reliable service delivery, quick resolution of issues, and seamless coordination with customers and technical teams during critical overnight hours.

What is an Overnight Telecom Service Delivery job?

An Overnight Telecom Service Delivery job involves managing and coordinating the installation, activation, or maintenance of telecom services during overnight hours. Professionals in this role work to ensure that service orders are processed smoothly, technical issues are resolved promptly, and customers receive reliable telecommunications support outside of regular business hours. The position often requires strong troubleshooting skills, attention to detail, and the ability to work independently while collaborating with other technical teams as needed.
More about Overnight Telecom Service Delivery jobs
What cities are hiring for Overnight Telecom Service Delivery jobs? Cities with the most Overnight Telecom Service Delivery job openings:
What are the most commonly searched types of Telecom Service Delivery jobs? The most popular types of Telecom Service Delivery jobs are:
What states have the most Overnight Telecom Service Delivery jobs? States with the most job openings for Overnight Telecom Service Delivery jobs include:
What job categories do people searching Overnight Telecom Service Delivery jobs look for? The top searched job categories for Overnight Telecom Service Delivery jobs are:
Overnight Telecom Service Delivery jobs near you
Infographic showing various Overnight Telecom Service Delivery job openings in the United States as of June 2026, with employment types broken down into 5% Locum Tenens, 5% As Needed, 85% Full Time, and 5% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $93,940 per year, or $45.2 per hour.
Telecom Support Service Delivery Manager (SDM)

Telecom Support Service Delivery Manager (SDM)

Source 1 Solutions

Clearwater, FL • On-site

Full-time

Posted 9 days ago

Job description

Job Summary:
Source 1 Solutions is seeking a Telecom Support Service Delivery Manager (SDM) to oversee the end-to-end delivery of telecom services. The role involves managing service delivery across various teams, ensuring high service quality, operational efficiency, and effective communication with stakeholders.
Responsibilities:
• Lead and manage telecoms service delivery across support desk, NOC, field engineers, and scheduling/dispatch teams.
• Ensure timely resolution of incidents, service requests, and escalations in line with SLAs and KPIs.
• Coordinate cross-functional teams to deliver consistent and high-quality telecom services.
• Oversee resource planning, scheduling, and dispatch to optimize engineer utilization.
• Implement and maintain service management framework (ITIL preferred).
• Act as a primary escalation point for critical incidents (P1/P2 outages).
• Implement and maintain an on-call Rota to satisfy all product ranges supported.
• Drive continuous improvement initiatives to reduce case volumes and improve service performance.
• Prepare and deliver weekly executive reports / dashboards and presentation decks with performance insights.
• Manage customer relationships and ensure high levels of client satisfaction.
• Monitor and report on key service metrics, including case volumes, resolution times, and SLA compliance.
Qualifications:
Required:
• 5–10 years’ experience in telecoms and IT service delivery roles.
• Previous experience managing support, engineering, and dispatch teams.
• Strong telecoms background including Legacy equipment such as Nortel, Avaya, Mitel, NEC, ComXchange, SIP, VoIP, WAN/LAN, MPLS, SD-WAN, monitoring and cloud communications.
• Understanding of carrier services, networking infrastructure, and telephony systems.
• Experience with ticketing systems such as MS Dynamics, Connectwise, ServiceNow, monitoring tools Auvik, Virsae, and reporting platforms MS BI etc.
• Ability to analyze technical issues and provide guidance to engineering teams.
• Proven leadership in managing multi-disciplinary technical teams.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders internally or externally.
• Experience presenting to the executive leadership and producing C-level reporting decks.
• Strong organizational skills with the ability to manage competing priorities.
• Very strong communications skills in an engineering environment.
Preferred:
• ITIL certification advantageous.
• Relevant telecoms or networking certifications (CCNA/CCNP or equivalent desirable).
• Familiarity with Microsoft, Cisco, Avaya, ClearlyIP and other telecom/network vendors is advantageous.
Company:
Source 1 Solutions offers a vast array of products, from drug testing and background checks to driving records and DNA paternity testing, to businesses large and small. Founded in 2001, the company is headquartered in Austin, Texas, US, , with a team of 2-10 employees. The company is currently Early Stage.

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