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Overnight Technical Support Jobs in Rochester, NY

Trane Supply

Journeyman HVAC Technician

Rochester, NY · On-site

$48.12 - $65.12/hr

... overnight stays. What you will do: * A High School Diploma or equivalent, or certificate of ... Typically requires at least 10 plus years of experience in HVAC. * Technical School or formal ...

Northland Controls

$27 - $30/hr

Troubleshoot and test security systems, resolve routine issues, and coordinate with technical teams when additional support is needed. * Serve as an escalation point for Operators and Leads and ...

Benderson

Roofing Supervisor

Rochester, NY · On-site

$65K - $95K/yr

Develop detailed project scopes, technical specifications, and bid documents for repair ... Support the construction team on roofing projects from pre-construction through closeout, ensuring ...

Primma, LLC

Complex Claims Specialist

Rochester, NY · On-site

$127K - $148K/yr

... demonstrate extensive technical expertise to guide and support less experienced claims ... Travel required as needed; may include overnight travel The actual compensation for this position ...

Default Brand

Roofing Supervisor

Rochester, NY · On-site

$65K - $95K/yr

Develop detailed project scopes, technical specifications, and bid documents for repair ... Support the construction team on roofing projects from pre‑construction through closeout ...

Arxada

Controls Technician - Night shift

Rochester, NY · On-site

$31 - $40/hr

This position supports a permanent night shift schedule (10:00 PM - 6:30 AM, Sunday through ... Candidates should be comfortable working overnight hours on a regular basis. By joining Arxada, you ...

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All JobsTechnical Support JobsOvernight Technical Support JobsOvernight Technical Support Jobs in Rochester, NY

Overnight Technical Support information

See Rochester, NY salary details

$14

$25

$44

How much do overnight technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is an overnight technical support specialist?

An Overnight Technical Support specialist is a professional responsible for assisting customers or clients with technical issues during nighttime hours, typically outside of standard business times. They troubleshoot problems related to software, hardware, networks, or other technical products and services via phone, chat, or email. Working overnight, they ensure that users in different time zones receive timely help and that critical systems remain operational 24/7. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate solutions clearly.

What are the key skills and qualifications needed to thrive as an overnight technical support specialist?

To thrive as an Overnight Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of relevant hardware or software, and typically a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts are commonly required, with certifications like CompTIA A+ or Microsoft Certified Professional being advantageous. Excellent communication, patience, and the ability to work independently during off-hours are standout soft skills. These competencies ensure rapid and effective resolution of technical issues, maintaining business continuity and customer satisfaction outside regular hours.

What are some unique challenges faced by overnight technical support professionals, and how can they prepare for them?

Overnight Technical Support professionals often encounter challenges such as limited access to on-site resources, fewer team members available for collaboration, and handling urgent issues when escalation options are restricted. To prepare, it's important to familiarize yourself with self-service knowledge bases, document effective troubleshooting techniques, and develop strong problem-solving skills. Proactively communicating with other shifts and maintaining detailed handover notes can also help ensure smooth transitions and consistent support quality.

What is the difference between Overnight Technical Support vs Help Desk Technician?

AspectOvernight Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote or on-siteDay shifts, office or remote
Industry UsageIT support, tech companiesIT support, customer service
Job FocusHandling technical issues overnightAssisting users during business hours

Overnight Technical Support primarily focuses on resolving technical issues during night shifts, often requiring specific certifications and working in tech environments. Help Desk Technicians typically work during daytime hours, providing user support and troubleshooting. While both roles involve technical skills, their schedules and primary responsibilities differ significantly.

What are the most commonly searched types of Technical Support jobs in Rochester, NY?

The most popular types of Technical Support jobs in Rochester, NY are:

Infographic showing various Overnight Technical Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Journeyman HVAC Technician

Rochester, NY • On-site

Trane Supply
See more jobs at Trane Supplyexternal

$48.12 - $65.12/hr

Other

Retirement

Posted 8 days ago

Job description

私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業（〜を含む）を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか？より良い未来の実現に貢献したいとお考えですか？もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。 当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。 私たちは果敢に前進します。 作業場所: 現場対応：業務は顧客先で実施されます。

What's in it for you:
  • Responsible for end to end testing, downloading programming, starting up, commissioning, and servicing on assigned projects.
  • Represents the company by serving as the direct customer contact and is responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, examining, diagnosing and repairing equipment and systems at customer’s location.
  • Coordinates with team leader/project manager and customer to precisely understand requirements for all on-site installation and repairs by forecasting issues, gathering materials and synchronizing on-site work.
  • Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
  • Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.
  • Mentor team members.
  • Display team effort and dedication to customer by maintaining flexibility to work overtime and weeks as the business requires, including occasional overnight stays.
What you will do:
  • A High School Diploma or equivalent, or certificate of completion from an accredited technical school is required.
  • Typically requires at least 10 plus years of experience in HVAC.
  • Technical School or formal training is preferred.
  • Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
  • Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
  • EPA Certification Preferred (e.g. HVAC Journeyman, Boiler Operator, Gas Installer etc.).
Annual base salary range or hourly base salary range

年間基本給与範囲または時給基本給与範囲 $48.12 - $65.12 報酬区分 時間単位 インセンティブ対象 No 販売手数料対象 No

Benefits
  • 福利厚生はあなたとご家族に入社初日から適用され、健康保険や、充実したインセンティブを含む総合的なウェルネスプログラムなどが含まれます – 私たちは、思いやる勇気を持ちます！
  • 家族形成支援の福利厚生には、不妊治療の補償および養子縁組／代理出産への支援が含まれます。
  • 有給休暇には、最大15日の休暇、有給の祝日、病気休暇、およびボランティア活動や育児休暇を支援するための追加オプションが含まれます。
  • 401Kのマッチング拠出、会社のプログラムを通じた教育・研修の機会に加え、学費補助および学生ローン返済支援。
  • 免責事項： 福利厚生の内容は、勤務地、労働協約、および地域／州の規制によって異なる場合があります。

安全上重要な職務 Yes 当社では特定の職務を安全重視職務（Safety Sensitive）として指定しています。安全重視職務に従事する場合、追加の薬物検査に合格する必要がある場合があります。こちらは安全重視職務です。

当社は均等な雇用機会を提供する企業であり、人種、肌の色、宗教、性別、性的指向、性自認、国籍、妊娠、年齢、婚姻状況、障がい、保護対象退役軍人の地位、またはその他法的に保護された地位に関係なく、すべての適格な応募者を公平に選考いたします。

トレイン・テクノロジーズでは、私たちは気候変動のイノベーターとして、世界が直面する課題に果敢に向き合い、無限の可能性を見出しています。従業員、お客様、地域社会、そして私たちが共有する地球の健康と福祉を高めるため、新たな基準を打ち立てる大胆なコミットメントを恐れずに行っています。私たちの事業内容やその取り組みについて、ぜひご覧ください。

トレーン・テクノロジーズのチームに加わることは、単なる仕事以上の意味があります。それは、目的意識と影響力に満ち、より持続可能な未来のために可能性へ挑戦し、意義ある貢献を重ねていくキャリアの始まりです。私たちは共に、世界を変えられると信じています。

Inclusive culture and support

インクルーシブな企業文化、あなたとご家族を支える福利厚生、成長のための無限の機会、生活のニーズに合わせた柔軟な働き方など、職場でも家庭でもあなたが活躍できるようサポートします。私たちと共にキャリアを築くことについて、ぜひ詳しくご覧ください。

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