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Overnight Technical Support Jobs in Rochester, NY

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Provide technical support to contractors, technicians, and internal team members by phone, email ... Ability to travel occasionally, including overnight travel for training or customer site visits

VP Supply Corp.

Technical Service Advisor

Rochester, NY · On-site

$112K - $112K/yr

Provide technical support to contractors, technicians, and internal team members by phone, email ... Ability to travel occasionally, including overnight travel for training or customer site visits

VP Supply Corp

Technical Service Advisor

Rochester, NY · On-site

$80K - $90K/yr

Provide technical support to contractors, technicians, and internal team members by phone, email ... Ability to travel occasionally, including overnight travel for training or customer site visits

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ... Willingness to travel (60-100%), including overnight * Valid driver's license and personal vehicle

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Overnight Technical Support information

See Rochester, NY salary details

$14

$25

$44

How much do overnight technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is an overnight technical support specialist?

An Overnight Technical Support specialist is a professional responsible for assisting customers or clients with technical issues during nighttime hours, typically outside of standard business times. They troubleshoot problems related to software, hardware, networks, or other technical products and services via phone, chat, or email. Working overnight, they ensure that users in different time zones receive timely help and that critical systems remain operational 24/7. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate solutions clearly.

What are the key skills and qualifications needed to thrive as an overnight technical support specialist?

To thrive as an Overnight Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of relevant hardware or software, and typically a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts are commonly required, with certifications like CompTIA A+ or Microsoft Certified Professional being advantageous. Excellent communication, patience, and the ability to work independently during off-hours are standout soft skills. These competencies ensure rapid and effective resolution of technical issues, maintaining business continuity and customer satisfaction outside regular hours.

What are some unique challenges faced by overnight technical support professionals, and how can they prepare for them?

Overnight Technical Support professionals often encounter challenges such as limited access to on-site resources, fewer team members available for collaboration, and handling urgent issues when escalation options are restricted. To prepare, it's important to familiarize yourself with self-service knowledge bases, document effective troubleshooting techniques, and develop strong problem-solving skills. Proactively communicating with other shifts and maintaining detailed handover notes can also help ensure smooth transitions and consistent support quality.

What is the difference between Overnight Technical Support vs Help Desk Technician?

AspectOvernight Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote or on-siteDay shifts, office or remote
Industry UsageIT support, tech companiesIT support, customer service
Job FocusHandling technical issues overnightAssisting users during business hours

Overnight Technical Support primarily focuses on resolving technical issues during night shifts, often requiring specific certifications and working in tech environments. Help Desk Technicians typically work during daytime hours, providing user support and troubleshooting. While both roles involve technical skills, their schedules and primary responsibilities differ significantly.

What are the most commonly searched types of Technical Support jobs in Rochester, NY?

The most popular types of Technical Support jobs in Rochester, NY are:

Infographic showing various Overnight Technical Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Technical Service Advisor

Rochester, NY • On-site

VP Supply Corp
Wholesale • 201 - 500 employees
Learn more about VP Supply Corpexternal

$80K - $90K/yr

Full-time

Re-posted 3 days ago

Job description

Description

Help Contractors Succeed. Solve Technical Challenges. Grow Your HVAC Career.


VP Supply Corp is a family-owned distributor of plumbing, HVAC, industrial, and electrical supplies that has been serving contractors across the Northeast for over 60 years. With 20 locations and more than 400 employees, we're committed to delivering exceptional products, technical expertise, and customer service that help our customers succeed.


We are seeking an experienced HVAC Technical Service Advisor to join our team in Rochester, NY. In this role, you'll serve as a trusted technical resource for both our customers and internal teams. You'll provide product expertise, troubleshoot challenging HVAC issues, support warranty claims, deliver technical training, and work directly with contractors to ensure successful installations and long-term customer satisfaction.


If you enjoy solving problems, sharing your technical knowledge, and helping others succeed, this is an excellent opportunity to make a meaningful impact while continuing to grow your career.


What You'll Do

  • Provide technical support to contractors, technicians, and internal team members by phone, email, and in person
  • Assist customers with HVAC equipment applications, installation questions, troubleshooting, and system operation
  • Conduct technical training on HVAC products and systems
  • Perform job site visits, when needed, to help diagnose and resolve complex technical issues
  • Support warranty claims by reviewing applications, communicating claim status, and coordinating with manufacturers
  • Help resolve warranty disputes between manufacturers and customers
  • Provide technical guidance on ductless, mini-split, and VRF systems, including controls and applications
  • Partner with sales, service, warranty, and product management teams to support customer success
  • Attend manufacturer training programs and stay current on new products and technologies

Why Join VP Supply?

  • Join a respected, family-owned company with over 60 years of success
  • Work alongside knowledgeable HVAC professionals and industry experts
  • Opportunity to expand your technical expertise through ongoing manufacturer training
  • Collaborative, team-oriented culture that values customer service and continuous learning
  • Competitive compensation and comprehensive benefits
  • Opportunity for long-term career growth

Requirements

What We're Looking For

  • 3-5 years of HVAC industry experience preferred
  • Strong knowledge of HVAC equipment, installation, troubleshooting, and system applications
  • Experience with ductless and/or VRF systems, including controls, is strongly preferred
  • Excellent customer service and communication skills
  • Strong problem-solving and troubleshooting abilities
  • Highly organized with strong attention to detail
  • Comfortable using Microsoft Office (Outlook, Word, Excel) and other computer applications
  • High school diploma or equivalent required
  • Ability to travel occasionally, including overnight travel for training or customer site visits
  • Ability to climb ladders and work comfortably at heights when necessary

If you're passionate about HVAC technology, enjoy solving complex problems, and want to be part of a team dedicated to helping customers succeed, we'd love to hear from you.


Apply today and join the VP Supply team!

Apply