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Overnight Technical Support Jobs in Rochester, NY

Vertex Group

Outside Sales Engineer

Rochester, NY · On-site

$110K - $130K/yr

Provide pre- and post-sales technical support for customers and internal team members. Territory ... Willingness to travel frequently within assigned territory (up to 25% overnight travel). * Ability ...

Liberty Pumps Inc.

Engineering Lab Tech

Bergen, NY · On-site

$26 - $29/hr

Become familiar with Liberty Pumps assembly techniques and equipment and provide technical support ... Minimal overnight travel (up to 10%). Physical and Mental Demands: (See Back of Page) Working ...

Liberty Pumps Inc.

Engineering Lab Tech

Bergen, NY · On-site

$26 - $29/hr

Become familiar with Liberty Pumps assembly techniques and equipment and provide technical support ... Minimal overnight travel (up to 10%). Physical and Mental Demands: (See Back of Page) Working ...

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All JobsTechnical Support JobsOvernight Technical Support JobsOvernight Technical Support Jobs in Rochester, NY

Overnight Technical Support information

See Rochester, NY salary details

$14

$25

$44

How much do overnight technical support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for overnight technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is an overnight technical support specialist?

An Overnight Technical Support specialist is a professional responsible for assisting customers or clients with technical issues during nighttime hours, typically outside of standard business times. They troubleshoot problems related to software, hardware, networks, or other technical products and services via phone, chat, or email. Working overnight, they ensure that users in different time zones receive timely help and that critical systems remain operational 24/7. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate solutions clearly.

What are the key skills and qualifications needed to thrive as an overnight technical support specialist?

To thrive as an Overnight Technical Support specialist, you need strong troubleshooting abilities, technical knowledge of relevant hardware or software, and typically a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts are commonly required, with certifications like CompTIA A+ or Microsoft Certified Professional being advantageous. Excellent communication, patience, and the ability to work independently during off-hours are standout soft skills. These competencies ensure rapid and effective resolution of technical issues, maintaining business continuity and customer satisfaction outside regular hours.

What are some unique challenges faced by overnight technical support professionals, and how can they prepare for them?

Overnight Technical Support professionals often encounter challenges such as limited access to on-site resources, fewer team members available for collaboration, and handling urgent issues when escalation options are restricted. To prepare, it's important to familiarize yourself with self-service knowledge bases, document effective troubleshooting techniques, and develop strong problem-solving skills. Proactively communicating with other shifts and maintaining detailed handover notes can also help ensure smooth transitions and consistent support quality.

What is the difference between Overnight Technical Support vs Help Desk Technician?

AspectOvernight Technical SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote or on-siteDay shifts, office or remote
Industry UsageIT support, tech companiesIT support, customer service
Job FocusHandling technical issues overnightAssisting users during business hours

Overnight Technical Support primarily focuses on resolving technical issues during night shifts, often requiring specific certifications and working in tech environments. Help Desk Technicians typically work during daytime hours, providing user support and troubleshooting. While both roles involve technical skills, their schedules and primary responsibilities differ significantly.

What are the most commonly searched types of Technical Support jobs in Rochester, NY?

The most popular types of Technical Support jobs in Rochester, NY are:

Infographic showing various Overnight Technical Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Career and Technical Education Recruitment Specialist (PT)

Canandaigua, NY • On-site

Finger Lakes Community College
Colleges, Universities, and Professional Schools • 201 - 500 employees
Learn more about Finger Lakes Community Collegeexternal

$25/hr

Part-time

Posted 13 days ago

Job description

The Career and Technical Education (CTE) Recruitment Specialist is an ambassador for FLCC, serving as a contact for prospective students and their families and as an expert in the delivery of enrollment services. The person in this position will work with prospective students for the following degree and certificate academic programs: Nursing, EMT-Paramedic, Culinary Arts, and Criminal Justice.
FLCC is committed to diversity, equity and inclusion, and strives to provide an environment that embodies these principles. We strive to attract talented personnel from diverse backgrounds and traditions, particularly of race and ethnicity, gender, gender identity, sexual orientation, nationality, culture, religion, worldview and physical and mental abilities. As such, applicants from historically under-represented groups are highly encouraged to apply.
This is a part-time, grant-funded position.
Pay Information: $25 per hour.
Qualifications:
Educational Background : Bachelor's degree preferred.
Experience, Skills, Knowledge :
  • A minimum of one year experience required in college admissions counseling, college academic support, or a counseling setting with a focus on providing assistance to college bound students.
  • Proficient in Microsoft Office Suite, with preferred experience at using student information systems (e.g. Ellucian Colleague, OnBase).
  • Experience leveraging CRM systems with recruitment, Slate Technolutions preferred.
  • Strong interpersonal skills required including effective sales management and customer relations skills, public speaking, listening skills, and excellent verbal and written communication abilities.
  • Strong organization skills with the ability to pay attention to detail, to use effective time and task management techniques, and to multi-task in a fast paced environment.
  • Ability to embrace a flexible work schedule with evening and weekend work hours required to cover recruitment activities, extended office hours, and other admissions initiatives. Overnight travel will be required.
  • Valid, clean and current NY State driver's license required.

Essential Functions:
  1. Serve as an energetic, upbeat representative for Finger Lakes Community College at college fairs, high school visits, and in a variety of other on- and off- campus recruitment and community events. To serve in this role, s/he must maintain a broad knowledge base about all facets of FLCC to effectively communicate the benefits and features of CTE academic programs, facilities (main campus and campus centers), online course options, support services, athletics, student life, housing opportunities, and basic financial aid information.
  2. Have an understanding of college information in the following areas and be able to articulate and advice prospective students and their family members accordingly: college policies and procedures; admissions policies and procedures; and steps involved in the enrollment process.
  3. Develop expertise in advising underserved and underrepresented students regarding admission to FLCC's CTE programs. Assist in applicant review and selection processes for these programs. This requires the ability to maintain a thorough knowledge of selective admissions standards for each program and to effectively articulate this information to applicants.
  4. Maintain up-to-date knowledge of state and federal regulations pertaining to admissions practices, as well as NACAC (National Association of College Admissions Counselors) Statement of Principles of Good Practice for admission professionals. Areas of knowledge include: FERPA regulations, federal and state financial aid processes, NYSED and federal regulations governing the admissions of applicants including, but not limited to, policies related to ex-offenders, non-US citizen, Ability to Benefit guidelines for non-high school graduates, applicants with foreign high school transcripts, applicants graduating from unaccredited high schools, and homeschooled applicants.

Other functions essential to the position include assisting with day-to-day admissions counselor duties within the office, which include:
  1. Responding to in-person, e-mail, and phone inquiries.
  2. Review and interpret all aspects of high school transcripts and test scores to insure that applicants have met high school graduation requirements; proficiency at navigating and inputting data into applicant and prospective student files within the Colleague database and OnBase document imaging software.
  3. Assisting to cover Admissions Office front desk or phone line or with data entry projects involving prospect and applicant information on occasion (as needed).

Application Instructions:
Applicants interested in applying MUST submit the following documents via online:
  1. Resume/Cv
  2. Cover letter

Applications will only be accepted online.
Finger Lakes Community College does not discriminate against any employee, applicant for employment, student or applicant for admission based on an individual's race, color, national origin, religion, creed, age, disability, sex, gender identification, gender expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education.

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