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Overnight Technical Support Engineer 3 Jobs (NOW HIRING)

NetApp

Technical Support Engineer

Morrisville, NC

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

NetApp

Technical Support Engineer

Wichita, KS

Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $140K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical ... With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the ...

WAZER

Technical Support Engineer

Yonkers, NY · On-site

As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering ... Maintain inventory of relevant parts MUST HAVE QUALIFICATIONS: * 3+ years in a customer-facing ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

... three-group structure, with clear advancement paths to Senior Technical Support Engineer and ... specialized roles in Customer Engineering or Technical Success. Competencies and Behaviors

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Zafran.io

Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses ... Must-have requirements * 3-5 years of experience in a customer-facing technical support or ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... A Bachelor's degree or equivalent experience. * 3+ years of technical support or software ...

Booz Allen Hamilton, Inc.

$69K - $158K/yr

... Tier 1-3 troubleshooting during operations, hardware installs, lifecycle management, software ... As a Technical Support Engineer, you will perform work that involves aiding and providing training ...

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Overnight Technical Support Engineer 3 information

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$37.5K

$79K

$119.5K

How much do overnight technical support engineer 3 jobs pay per year?

As of Jul 24, 2026, the average yearly pay for overnight technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Technical Support Engineer 3 vs Overnight Technical Support Engineer 2?

AspectOvernight Technical Support Engineer 3Overnight Technical Support Engineer 2
Required CredentialsTypically requires 3+ years of experience, relevant certifications (e.g., CompTIA, Cisco)Usually 1-2 years of experience, entry-level certifications preferred
Work EnvironmentNight shifts, support for enterprise clients, high-pressure troubleshootingNight shifts, basic technical support, less complex issues
Employer & Industry UsageCommon in IT service providers, tech companies, and enterprise support teamsFound in similar industries, often as entry-level support roles

The main difference lies in experience and complexity of support. Overnight Technical Support Engineer 3 handles more advanced issues and requires more experience and certifications compared to Overnight Technical Support Engineer 2, who focuses on basic support tasks during night shifts.

What cities are hiring for Overnight Technical Support Engineer 3 jobs? Cities with the most Overnight Technical Support Engineer 3 job openings:
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
Overnight Technical Support Engineer 3 jobs near you
Technical Support Engineer

Technical Support Engineer

CS Solutions, Inc.

Jersey City, NJ • On-site

Other

Posted 3 days ago

Job description

Job Title: Technical Support Engineer

Location: Basking Ridge, NJ Onsite

Duration: Full Time

Job Description

About the Role:

We are looking for a Technical Support Engineer to provide first-level technical support for our banking technology platforms. This role involves troubleshooting issues, managing support tickets, and ensuring timely resolution while maintaining high customer satisfaction. You will collaborate with cross-functional teams, handle incident triage, and contribute to knowledge base improvements.

Responsibilities:

  • Customer Support: Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner. Ensure a high level of customer satisfaction through effective communication and problem resolution.
  • Incident Management: Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track all customer interactions, activities, and resolutions accurately in the ticketing system.
  • Troubleshooting: Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides, and documented procedures to identify solutions or escalate to higher-level support teams when necessary.
  • Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions, and best practices to facilitate self-service for customers and improve overall efficiency.
  • Escalation Management: Escalate complex or unresolved issues to the appropriate L2 or L3 support teams, providing detailed information and following escalation procedures. Collaborate with higher-level support teams to ensure prompt and effective resolution of customer issues.
  • Collaboration and Communication: Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to resolve customer issues and provide timely updates to customers.
  • Compliance and Security: Adhere to security protocols, data privacy regulations, and industry compliance standards when handling customer data and accessing sensitive systems or information

Skills:

  • Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
  • Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
  • Strong problem-solving skills and ability to troubleshoot basic technical issues independently
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
  • Customer-oriented mindset with a focus on delivering high-quality customer service.
  • Familiarity with ticketing systems and knowledge base tools is a plus
  • Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
  • Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

  • A minimum of 3 years of overall experience is required.
  • Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience in Banking /payment technologies is a plus.

With Regards,

Dinesh B

CS Solutions, Inc

7525 Mitchell Road, Suite 106, Eden Prairie, MN 55344

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