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Overnight Pos Technical Support Jobs (NOW HIRING)

FreedomPay

Manager, Technical Support

Philadelphia, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

FreedomPay

Manager, Technical Support

Philadelphia, PA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical ... Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera ...

SignaPay

Be Seen First

Technical Support Representative - Payments Industry

Irving, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

None SUMMARY Technical support specialist for POS and payment solutions including but not limited to: CLOVER, PAX, Valor, PayHub Gateway, Dejavoo, Bodega, Mobile and eCommerce. Additional internal IT ...

Express Wash Concepts

POS Support Agent - Etna, Ohio

Newark, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier 1 & Tier 2 Technical Support * Serve as the first point of contact for POS-related support requests received via phone, email, chat, or ticketing system from site locations. * Troubleshoot and ...

PAR Technology

Technical Support Agent

Provide first-level support for POS hardware/software and PAR products * Resolve operational and technical issues quickly and efficiently * Log and manage incidents using our service management tools

The Access Group

Technical Support Engineer

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Day-to-day, you will: • Provide remote technical support to customers, diagnosing and resolving ... POS) systems, online ordering platforms, application programming interfaces (APIs), or Agile ways ...

Quilt Software

Technical Support Analyst

Provo, UT · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the role Ultimately, our Technical Support Specialists are problem solvers. As a support ... their POS software and hardware. You will become a product expert of Quilt's software and work ...

Fenner Dunlop

Application Engineering Specialist

Coraopolis, PA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Travel domestically and internationally to customer, distributor, and Company locations, generally up to 50% of working time, including overnight travel. * Support other technical investigations ...

Sureify

Technical Support Analyst

OR · On-site +1

... overnight progress with US client priorities. * Internal Documentation Management: Design and ... Experience: 2+ years of experience in technical support, IT operations, coordination, or a data ...

Synthesis Health

Technical Support Specialist

Huntington, WV · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

Agrees to be available for on-call overnight and weekend rotations as required, including incident ... Verified through a technical assessment. Proficient with ticketing and support tooling. * Expertise ...

New

Monitise

Technical Support Agent

Omaha, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

As a Technical Support Agent, you will provide advanced support to clients by troubleshooting ... This role requires being on-call during non-standard and/or overnight hours on a rotational basis.

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Overnight Pos Technical Support information

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How much do overnight pos technical support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for overnight pos technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Overnight Pos Technical Support jobs near you

Manager, Technical Support

FreedomPay

Philadelphia, PA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
The Manager, Technical Support is responsible for leading and developing FreedomPay's Technical Support team in a fast-paced, customer-focused, 24/7 payments environment. This role oversees the daily operation of the support function, ensuring timely resolution of customer issues, operational excellence, and a high standard of service delivery. The Manager will partner closely with internal teams and external customers to support a complex ecosystem that includes payment gateways, web portals, point-of-sale integrations, payment devices, hospitality and retail systems, and merchant-facing applications.
This leader will drive continuous improvement, establish and maintain support processes, coach and develop team members, and provide escalation management for critical customer issues. The ideal candidate understands the demands of supporting a mission-critical, always-on platform and is comfortable leading teams that operate in a 24/7 support environment.
Key Responsibilities
  • Lead, mentor, and develop a team of Technical Support Analysts, fostering a culture of accountability, collaboration, and customer service excellence.
  • Manage day-to-day support operations, ensuring service levels and customer expectations are consistently met.
  • Act as an escalation point for complex technical and customer issues, coordinating resolution efforts across teams.
  • Monitor support performance, identify trends, and drive operational improvements to enhance efficiency and service quality.
  • Establish, maintain, and improve support processes, procedures, and knowledge management resources.
  • Partner with Product, Engineering, Operations, and Customer Success teams to address recurring issues and improve the customer experience.
  • Ensure the team is prepared to support FreedomPay's highly available, 24/7 payments platform and related technologies.
  • Support staffing, scheduling, workforce planning, and on-call coverage as needed.
  • Provide regular reporting and updates on team performance, customer issues, and operational metrics.
  • Promote a customer-first mindset while maintaining a strong focus on operational excellence and continuous improvement.

Requirements
  • Bachelor's degree from an accredited university.
  • 5+ years of technical support, help desk, software support, or related experience.
  • 2+ years of experience leading, mentoring, or managing technical support professionals.
  • Experience supporting customers in a 24/7 operational environment, preferably within payments, financial technology, SaaS, hospitality, or retail technology.
  • Experience supporting, configuring, or troubleshooting POS and PMS systems such as Micros, Opera, Aloha, or InfoGenesis.
  • Experience with payment processing, payment gateways, financial services, or related technologies.
  • Demonstrated experience managing escalations and driving resolution of complex technical issues.
  • Strong investigation, diagnostic, and problem-solving skills.
  • Experience developing and improving support processes, documentation, and knowledge base resources.
  • Excellent written and verbal communication skills; Spanish language skills are a plus.
  • Strong leadership, coaching, and team development abilities.
  • Ability to thrive in a fast-paced environment and effectively manage competing priorities.
  • Willingness to support and lead within a 24/7 operational model and participate in after-hours escalations when necessary.
  • Some travel may be required.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.
FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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