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Overnight Msp Help Desk Jobs in Riverside, CA (NOW HIRING)

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Director of IT, Infrastructure & Security

Irvine, CA · On-site

$130 - $160/hr

Oversee day‑to‑day IT operations, including help desk, employee onboarding and offboarding ... You can evaluate security tooling, work with MSP/MSSP partners, identify meaningful risks, and make ...

New

LayerCake

Dedicated Support Analyst II

Anaheim, CA · On-site

... , help desk, or technical service delivery * Working knowledge of: * Windows and macOS ... Experience in a managed services (MSP) environment * CompTIA A+, Network+, or equivalent ...

24 Hour Fitness

Sales and Service Overnight

Yorba Linda, CA · On-site

$16 - $21.25/hr

Helping guests become comfortable in the club * Offering tours, discussing amenities and answering ... front desk. Minimum Work Experience and Qualifications * Must have 6-12 months experience in ...

24 Hour Fitness

Sales and Service Overnight

Chino Hills, CA · On-site

$15.25 - $20.25/hr

Helping guests become comfortable in the club * Offering tours, discussing amenities and answering ... front desk. Minimum Work Experience and Qualifications * Must have 6-12 months experience in ...

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All JobsMsp Help Desk JobsOvernight Msp Help Desk JobsOvernight Msp Help Desk Jobs in Riverside, CA

Overnight Msp Help Desk information

See Riverside, CA salary details

$24.5K

$64.6K

$97K

How much do overnight msp help desk jobs pay per year?

As of Aug 8, 2026, the average yearly pay for overnight msp help desk in Riverside, CA is $64,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $75,100.00 per year, depending on experience, location, and employer.

What is the difference between Overnight Msp Help Desk vs Night Support Technician?

AspectOvernight Msp Help DeskNight Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote support, MSP settingsOn-site or remote support, IT troubleshooting
Industry UsageManaged Service Providers, IT supportIT support, technical services
Search IntentOvernight support, MSP help desk rolesNight IT support, troubleshooting roles

Both roles involve technical support and require similar certifications like CompTIA A+ and Network+. The main difference lies in the work environment: Overnight Msp Help Desk typically supports MSP clients remotely during night shifts, while Night Support Technicians may work on-site or remotely troubleshooting IT issues during night hours. Both roles are essential in providing 24/7 IT support, but the focus and setting can vary based on employer needs.

What are the unique challenges of working an overnight shift as an MSP Help Desk technician, and how can I prepare for them?

Working overnight as an MSP Help Desk technician often means handling critical issues with fewer on-site resources and less immediate supervision. You may encounter urgent incidents from clients in different time zones, requiring strong problem-solving skills and the ability to work independently. It's important to maintain clear documentation and communication for seamless shift handovers. To prepare, develop effective time-management habits, stay proactive in learning about clients' systems, and practice self-care to manage the impact of night shifts on your health.

What are the key skills and qualifications needed to thrive as an overnight MSP Help Desk technician?

To thrive as an Overnight MSP Help Desk technician, you need a solid understanding of IT fundamentals, troubleshooting, and customer support, typically supported by relevant experience or certifications like CompTIA A+ or Network+. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and remote desktop applications is essential. Excellent communication, problem-solving abilities, and the capacity to work independently during off-hours are standout soft skills. These competencies ensure rapid issue resolution, dependable client support, and smooth IT operations during overnight shifts.

What is an overnight MSP Help Desk?

Overnight MSP Help Desk jobs involve providing technical support and troubleshooting services for clients of Managed Service Providers (MSPs) during nighttime hours. Professionals in these roles handle IT issues, monitor systems, and respond to incidents outside of regular business hours to ensure continuous operation and support. They may resolve problems remotely, escalate complex issues, and maintain documentation for all incidents. This position is essential for businesses that require 24/7 IT support, ensuring minimal downtime and prompt assistance regardless of the time of day.
What are the most commonly searched types of Msp Help Desk jobs in Riverside, CA? The most popular types of Msp Help Desk jobs in Riverside, CA are:
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What cities near Riverside, CA are hiring for Overnight Msp Help Desk jobs? Cities near Riverside, CA with the most Overnight Msp Help Desk job openings:
Overnight Msp Help Desk jobs near you
Infographic showing various Overnight Msp Help Desk job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $64,570 per year, or $31 per hour.

Manager of the IT Service Desk

Eliassen Group

Anaheim, CA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Description:

Hybrid 3 days onsite in Anaheim, CA

Our client seeks a Manager of the IT Service Desk to lead end user computing, collaboration, and back office systems across branch, corporate, and remote locations. The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories, and reporting. It ensures audit and security requirements for file systems, email, network access, and endpoint systems. The manager coordinates design and planning for desktop, server, and mobile upgrades, supports video conferencing and collaboration, and oversees critical infrastructure including Active Directory, anti-ransomware backups, Office 365, and physical asset inventory. The position leads a team of approximately 20 with support from an assistant manager, provides 24/7 escalation coverage, and coordinates with internal IT support teams and a division that manages infrastructure for other credit unions. Travel to Pasadena 1–2 times per month and occasional branch visits will be required.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $133,275.00 to $170,000.00/hr. w2

JN -062026-107354

Responsibilities:
  • Balance operational activities, strategic work, and project management across multiple concurrent initiatives.
  • Lead teams for end user computing, collaboration, remote access, and back office systems including Office 365 and branch platforms.
  • Monitor and manage branch systems such as CFD, Card Wizard, ITC, and check printing/scanning.
  • Own troubleshooting, resolution, and communication for employee, executive, and board member issues in office and remote environments.
  • Manage IT ticketing, order management, inventory tracking, system delivery, and support.
  • Oversee patching for servers, desktops, laptops, printers, peripherals, and network-connected devices.
  • Define file sharing, collaboration, communication, and printing solutions.
  • Participate in project planning for end user computing upgrades and rollouts.
  • Own storage platforms including Dell/EMC and Pure for Tier 1 application hosting, databases, and servers.
  • Oversee backup jobs, monitoring, restores, and escalation for business-critical applications.
  • Manage projects, upgrades, and software licensing for end user and back office systems and vendors.
  • Run RFPs, cost analysis, and vendor recommendations.
  • Implement ITIL-based practices to improve operations maturity and customer-centric support.
  • Stay current on end user, collaboration, and back office technologies and advise on productivity tools.
  • Define and approve access to information resources with HR, Information Security, and Data Owners.
  • Prepare and monitor budgets, resources, recurring tasks, and report on variances.
  • Train, coach, develop, and supervise staff and assistant managers.
  • Escalate for timely problem resolution to ensure high availability for employee and branch systems.
  • Oversee application upgrades, testing, and releases with development and production teams.
  • Identify and implement efficiency improvements for collaboration and communications processes.
  • Maintain system and operational documentation including diagrams, procedures, and service tools.
  • Publish operational procedures on internal portals and assist with disaster recovery testing and documentation.
Experience Requirements:
  • Data center experience, including management exposure.
  • MSP or MSO environment experience.
  • Strong hands-on technical background beyond desktop support.
  • Client-facing and customer support experience.
  • Background in larger organizations preferred.
  • Financial services or credit union experience is a plus.
  • Technology: Office 365, Active Directory, endpoint systems, storage (Dell/EMC, Pure), backup services, Azure. AI and internal bot experience are a plus.
  • Team leadership of approximately 20 across Tier 1–3 with assistant manager support.
  • Support for internal IT and a division managing infrastructure for other credit unions.
  • Shared data center responsibilities with Network and Telecom teams across Pasadena, Anaheim, and Phoenix.
  • Location expectations: primary office in Anaheim, three days onsite, after-hours support and 24/7 escalations, travel to Pasadena 1–2 times per month, and occasional branch travel with mileage reimbursement.
  • Interview process: virtual with hiring manager, in-person panel in Anaheim, final with senior IT leadership. Target hire by mid-July.
Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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