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Overnight Medical Insurance Call Center Jobs in Riverside, CA

TIMEPROOFUSA

Call Center Representative

Anaheim, CA · On-site

$25 - $35/hr

Full Benefits Package --- Medical, Dental, Vision, 401k and PTO * Paid training and mentorship from industry-leading experts * Growth opportunities -- advance to Senior Caller, Team Lead, Call Center ...

TaxRise

Call Center Representative

Irvine, CA

$24 - $25/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable ... Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off * 401(k) retirement ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off * 401(k) retirement ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off * 401(k) retirement ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

If eligible, the benefits available for this temporary role may include the following: • Medical ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

Ultimate LLC

Call Center Representative-Temp

Irvine, CA · On-site

$24/hr

Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service ... medical condition, genetic information, pregnancy, or military or veteran status. We consider all ...

New

3 Day Blinds

Call Center Representative

Irvine, CA

$18 - $19.50/hr

In addition to competitive pay, you'll receive benefits including medical, dental, vision, time off ... In addition, we offer company-paid life and accidental death and dismemberment insurance with ...

TEKsystems

Call Center Representative

Chino, CA

$20/hr

If eligible, the benefits available for this temporary role may include the following: • Medical ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

UHS

Manager of Call Center

Riverside, CA · On-site

$93K - $134K/yr

Minimum of five (5) years medical group office experience including insurance billing and coding ... Five (5) years Call Center management - 50+ seat operation. Certificates, Licenses, and ...

Allied Staffing

Be Seen First

Call Center Representative - Medical Records - In Office

Ontario, CA · On-site

$18 - $19/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Family Comes First LLC

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Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

⭐ ACTIVE LIFE INSURANCE LICENSE REQUIRED - PLEASE DO NOT APPLY WITHOUT A CURRENT LICENSE ⭐ ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

Family Comes First LLC

Be Seen First

Call Center Sales Representative

Irvine, CA · Remote

$50K - $100K/yr

⭐ ACTIVE LIFE INSURANCE LICENSE REQUIRED - PLEASE DO NOT APPLY WITHOUT A CURRENT LICENSE ⭐ ... Company Description We are a remote call center selling final expense insurance over the phone. All ...

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Showing results 21-40

All JobsMedical Insurance Call Center JobsOvernight Medical Insurance Call Center JobsOvernight Medical Insurance Call Center Jobs in Riverside, CA

Overnight Medical Insurance Call Center information

What is the difference between Overnight Medical Insurance Call Center vs Medical Insurance Customer Service Representative?

AspectOvernight Medical Insurance Call CenterMedical Insurance Customer Service Representative
CredentialsHigh school diploma, insurance knowledge, communication skillsHigh school diploma, insurance knowledge, communication skills
Work EnvironmentCall center, night shifts, fast-pacedOffice or call center, day shifts, customer-focused
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare providers
Search & Comparison IntentUnderstanding overnight roles in insurance call centersCustomer service roles in insurance industry

While both roles involve assisting insurance customers, the Overnight Medical Insurance Call Center primarily operates during night shifts in a call center environment, focusing on urgent or overnight inquiries. In contrast, Medical Insurance Customer Service Representatives typically work during daytime hours, providing general support and policy information. Both roles require similar credentials and industry knowledge but differ mainly in work hours and environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Riverside, CA?

The most popular types of Medical Insurance Call Center jobs in Riverside, CA are:

What are popular job titles related to Overnight Medical Insurance Call Center jobs in Riverside, CA?

For Overnight Medical Insurance Call Center jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Overnight Medical Insurance Call Center jobs in Riverside, CA look for?

The top searched job categories for Overnight Medical Insurance Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Overnight Medical Insurance Call Center jobs?

Cities near Riverside, CA with the most Overnight Medical Insurance Call Center job openings:

Overnight Medical Insurance Call Center jobs near you
Infographic showing various Overnight Medical Insurance Call Center job openings in Riverside, CA as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 18% Full Time, 57% Part Time, 1% Temporary, and 21% Contract. Highlights an 90% Physical, and 10% Remote job distribution.

Operations - Call Center Manager

Unicare Health, LLC

Ontario, CA • On-site

$28 - $30/hr

Full-time

Posted 24 days ago

Job description

Job Summary
The Call Center Manager is responsible for the overall leadership, administration, and daily operations of the centralized Call Center's agents, patient care coordinators, medical records, and referral department for Unicare Community Health Center. This position ensures patients receive timely, professional, and high-quality service while supporting efficient appointment scheduling, patient access, and communication across all clinic locations.
The Call Center Manager plans, organizes, directs, and evaluates all call center activities, including staffing, scheduling, quality assurance, employee performance, training, workflow development, and continuous process improvement. The Manager collaborates closely with Clinical Operations, Revenue Cycle, Information Technology, Quality Improvement, and other departments to improve patient access and achieve organizational goals.
Duties/Responsibilities:
The following reflects management's definition of essential functions for this job but does not restrict the task that may be assigned Management may assign or reassign duties and responsibilities to this job at any time with reasonable accommodation.
  • Plan, organize, direct, and oversee the daily operations of the centralized Call Center's agents, patient care coordinators, medical records, referral department to ensure efficient service delivery, timely access to care, and exceptional patient experiences.
  • Collaborate with clinical, operational, and administrative departments to implement new technologies, improve workflows, support strategic initiatives, and enhance operational efficiency and patient access.
  • Ensure compliance with HIPAA, patient confidentiality requirements, organizational policies, and all applicable federal and state regulations while maintaining current knowledge of healthcare requirements affecting patient access and scheduling.
  • Oversee patient access operations to ensure timely and accurate appointment scheduling, efficient call handling, accurate patient information, and patient-centered workflows that improve access to care and minimize appointment delays.
  • Develop and oversee quality assurance and performance improvement programs by monitoring call quality, conducting audits, reviewing recorded calls, coaching staff, administering corrective action, and ensuring compliance with organizational customer service standards.
  • Establish and monitor key performance indicators (KPIs), prepare operational reports and dashboards, analyze performance trends, and implement strategies to improve efficiency, productivity, service quality, and patient satisfaction.
  • Develop and administer onboarding, training, and continuing education programs to ensure employees understand scheduling protocols, organizational policies, compliance requirements, and customer service expectations while supporting ongoing professional development.
  • Demonstrate effective leadership skills through critical thinking, conflict management, negotiation, motivation, personnel development, time management, data analysis, and preparation of operational reports.
  • Conduct regular staff meetings to communicate goals, review performance, address operational concerns, and promote collaboration and teamwork.
  • Collect, analyze, and report operational and performance data to support decision-making, identify trends, and drive continuous improvement initiatives.
  • Ensure appropriate staffing coverage by maintaining trained personnel resources, adjusting schedules as needed, and supporting operations during staffing shortages or increased demand.
  • Maintain and update departmental policies, procedures, and workflow documentation to support operational consistency, compliance, and quality service delivery.
  • Other duties as assigned.

Non- Essential Functions
  • As directed by the Executive Vice President, performs other related and/or necessary task to achieve organizational and programmatic goals and objectives.

Professional Requirements
  • Adhere to dress code, appearance is neat and clean.
  • Maintain confidentiality at all times.
  • Report to work on time and as scheduled as attendance and punctuality is necessary.
  • Ability to work well with a multidisciplinary team.
  • Ability to problem solve and be self-motivated.
  • Must have reliable transportation.

Qualifications
  • High School Diploma or GED required.
  • Bachelor's degree in healthcare administration, Business Administration, public health, management, or a related field required.
  • Master's degree preferred.
  • Minimum five (5) years of progressive call center leadership experience.
  • Minimum three (3) years managing a healthcare or medical call center preferred.
  • Experience supervising multiple employees and managing performance.
  • Experience developing workflows, policies, and operational procedures.
  • Experience in a Federally Qualified Health Center (FQHC) preferred.
  • Lean, Six Sigma, or quality improvement experience preferred.
  • Bilingual in English/Spanish required.

Knowledge, Skills and Abilities
  • Knowledge of HIPAA, patient confidentiality requirements, healthcare regulations, and organizational compliance standards.
  • Knowledge of healthcare patient access operations, scheduling workflows, referral processes, and authorization processes.
  • Knowledge of call center operations, workforce management principles, service level expectations, and performance metrics.
  • Knowledge of quality assurance processes, performance improvement strategies, and customer service standards.
  • Knowledge of Electronic Health Record (EHR) systems (eClinicalWorks, Epic, NextGen, or similar platforms).
  • Knowledge of Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
  • Knowledge of healthcare policies, procedures, and regulatory requirements affecting patient access and scheduling.
  • Strong leadership, supervisory, and staff development skills.
  • Excellent verbal and written communication skills.
  • Strong customer service, relationship-building, and conflict resolution skills.
  • Proficiency in analyzing operational data, identifying trends, and developing performance improvement strategies.
  • Ability to recommend and implement technology, workflow, and process improvements to enhance efficiency.
  • Strong organizational, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office Suite, including advanced Excel skills for reporting and data analysis.
  • Ability to manage multiple priorities and operational demands in a fast-paced healthcare environment.
  • Ability to lead, coach, mentor, and develop high-performing teams.
  • Ability to establish performance expectations, monitor outcomes, and support continuous improvement.
  • Ability to maintain high patient satisfaction and promote a patient-centered service culture.
  • Ability to achieve and maintain call center service level goals, including improved response times, reduced abandoned calls, and improved scheduling efficiency.
  • Ability to foster a positive, professional, accountable, and collaborative work environment.
  • Ability to ensure compliance with organizational policies, procedures, and regulatory requirements

Physical Requirements and Environmental Conditions
  • Position requires reaching, sitting down for long periods of time, walking, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.
  • Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
  • Ability to supervise, multitask, understand and follow instructions.
  • Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions
  • Non-Ionizing Radiation (microwaves)
  • Hazardous Exposure (chemical [E.G. Latex] and infectious)
  • While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles
  • The noise level in the work environment is usually moderate
  • Ionizing Radiation (X-ray, Radioactive Isotopes)

Work Schedule
  • You will generally be scheduled to work each day Monday through Friday, with starting times each day varying between 8:00 a.m. and 9:00 a.m. and ending time between 5:00 p.m. and 6:00 p.m., as required to meet the operational needs of the company.

You will need to travel to other clinic locations as needed for cross coverage support.
Our Mission
The mission of Unicare is to be a community health care organization that treats everyone with dignity, respect and cultural sensitivity to help create an environment in which all can prosper.

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