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Overnight Live Chat Jobs (NOW HIRING)

Addison Group

Customer Service Agent

Palatine, IL · On-site

$20 - $21/hr

Overnight 8pm - 6am Benefits: This position is eligible for medical, dental, vision, and 401(k) ... Respond to customer inquiries via phone, email, live chat, and internal ticketing systems.

Ampcus

Services Support Rep 2

Salt Lake City, UT · On-site

$16.50 - $21/hr

We offer flexible shifts (which may include evening, overnight and weekend opportunities). Job Responsibilities: * Initial point of contact for customers via telephone, email or live chat to provide ...

Y & L Consulting Inc.

Service Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

... during overnight hours Provide support via phone, live chat, and self-service ticket submissions Independently manage incoming incidents and service requests with minimal supervision Prioritize ...

Netpace

Services Support Rep 2

We offer flexible shifts (which may include evening, overnight and weekend opportunities). Job Responsibilities: * Initial point of contact for customers via telephone, email or live chat to provide ...

Starwood Hotels

Front Desk Guide, Overnight

Seattle, WA · On-site

$25.21/hr

... chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of ... The purpose we live by impacts the lives of our team members, drives the experiences for our guests ...

DR Horton

Online Sales Concierge

Atlanta, GA · On-site

$15 - $19.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Qualifications Education and/or ...

DR Horton

Online Sales Concierge

Midland, TX · On-site

$15.25 - $19.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Qualifications Education and/or ...

DR Horton

Online Sales Concierge

Conyers, GA · On-site

$13.50 - $17.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Qualifications Education and/or ...

DR Horton, Inc.

Online Sales Concierge

San Ramon, CA · On-site

$17.25 - $22.25/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Education and/or Experience * High ...

DR Horton

Online Sales Concierge

Lakeville, MN · On-site

$65 - $75K/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Qualifications Education and/or ...

DR Horton, Inc.

Online Sales Concierge

Conyers, GA · On-site

$13.50 - $17.50/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Education and/or Experience * High ...

DR Horton

Online Sales Concierge (Dallas North)

Rowlett, TX · On-site

$14 - $18/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Qualifications Education and/or ...

DR Horton, Inc.

Online Sales Concierge

Lakeville, MN · On-site

$65 - $75K/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Education and/or Experience * High ...

DR Horton, Inc.

Online Sales Concierge

Mason, OH · On-site

$14.50 - $18.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Education and/or Experience * High ...

DR Horton, Inc.

Online Sales Concierge

Midland, TX · On-site

$15.25 - $19.75/hr

Ensure a positive experience to all potential customers whether online, live chat or by phone ... Minimal overnight travel may be required for training purposes Education and/or Experience * High ...

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Overnight Live Chat information

See salary details

$10

$19

$46

How much do overnight live chat jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight live chat in the United States is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is an overnight live chat?

Overnight Live Chat jobs involve providing customer support or assistance via online chat platforms during nighttime hours. Employees in these roles respond to customer inquiries, troubleshoot issues, and offer information about products or services, all in real-time. These positions are typically remote or based in call centers and require strong communication skills, typing proficiency, and the ability to work independently during off-peak hours. Overnight Live Chat jobs are common in industries that need 24/7 customer support, such as e-commerce, tech, and hospitality.

What are the key skills and qualifications needed to thrive as an overnight live chat agent, and why are they important?

To succeed as an Overnight Live Chat Agent, you typically need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is often required. Exceptional patience, attention to detail, and the ability to stay calm under pressure help agents provide excellent customer service during late hours. These skills are vital for maintaining customer satisfaction and efficient support when working independently overnight.

What are some common challenges faced by overnight live chat agents, and how can they be managed?

Overnight Live Chat agents often face challenges such as managing fatigue, handling complex customer issues with limited real-time support, and maintaining high responsiveness during low-activity hours. To manage these, agents can establish a consistent sleep routine outside of work, use available knowledge bases and escalation protocols for difficult inquiries, and stay engaged by taking short, scheduled breaks. Team leads often provide ongoing support and regular check-ins to ensure overnight agents feel connected and equipped to succeed.

What is the difference between Overnight Live Chat vs Customer Support Representative?

AspectOvernight Live ChatCustomer Support Representative
Work HoursPrimarily overnight shifts, often late evening to early morningTypically daytime or regular business hours, but can include evenings
Work EnvironmentOnline, remote, or call center settingOffice, remote, or call center setting
Required SkillsExcellent written communication, problem-solving, tech-savvyCommunication skills, problem-solving, customer service experience
CertificationsOften not required, but customer service or tech certifications can helpCustomer service certifications may be preferred

Overnight Live Chat roles focus on providing customer support through online chat during overnight hours, requiring strong written communication and tech skills. Customer Support Representatives may work during regular hours and handle various communication channels. Both roles serve customer needs but differ mainly in work hours and environment.

What cities are hiring for Overnight Live Chat jobs?

Cities with the most Overnight Live Chat job openings:

What are the most commonly searched types of Live Chat jobs?

The most popular types of Live Chat jobs are:

What states have the most Overnight Live Chat jobs?

States with the most job openings for Overnight Live Chat jobs include:

Overnight Live Chat jobs near you
Infographic showing various Overnight Live Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, and 3% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $39,947 per year, or $19.2 per hour.

Sportsbook and Online Casino Customer Support Agent - Swing/Overnight Shift

Rush Street Interactive

Collingswood, NJ • Hybrid

$20.75 - $24/hr

Full-time

Re-posted 20 days ago

Job description

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Be the voice of our brands BetRivers & PlaySugarHouse. As a Player Support Agent, you'll deliver top-tier service to our players through Live Chat, Email, and Phone. You'll be a trusted problem-solver, a champion of seamless play, and an ambassador of our gold-standard & award-winning support. You're not just resolving issues—you're leveling up the player experience!

This role operates on either the Swing Shift or Overnight Shift schedule based on coverage needs. Candidates must be comfortable working any of the following shifts, depending on scheduling requirements:

  • Swing Shift: 6:00 PM – 4:00 AM
  • Overnight Shift: 12:00 AM – 10:00 AM

Flexibility to work these shifts is a requirement for the position. This is a hybrid role based in Collingswood, NJ.

What You'll Do:

  • Deliver real-time, empathetic support across chat, email, and phone.
  • Help players manage accounts, navigate responsible gaming tools, and solve tech challenges.
  • Guide players through promos, loyalty programs, and game rules.
  • Investigate and escalate complex bugs, fraud signals, or account concerns.
  • Propose smarter processes and help evolve our internal knowledge base.
  • Thrive in multiple systems, queues, and workflows—without skipping a beat.
  • Investigate and escalate technical bugs, account issues, or fraud risks as needed.
  • Liaise with Payments, Risk, Promotions, and Tech teams to resolve complex or escalated issues.
  • Proactively contribute to a positive, collaborative team culture.
  • Amplify the iGaming experience of our players with detailed, personable support.

What You'll Bring:

  • 1+ years of customer service experience (call center, helpdesk, or online support preferred).
  • Strong communication skills, especially written—tone, grammar, and clarity matter.
  • Strong typing proficiency and computer navigation skills required, including the ability to efficiently multitask across multiple applications and systems while maintaining accuracy and attention to detail.
  • Familiarity with online platforms, mobile devices, browsers, and common tech troubleshooting.
  • Highly reliable, self-motivated, and able to adapt in a fast-paced environment.
  • Flexible schedule, including availability for weekends, evenings, and holidays.
  • Experience or interest in sports betting and major U.S. sports is a major plus.
  • Active Gaming Control Board Licenses preferred or ability to obtain.

In this position, you will be required to obtain and maintain a license with one or more gaming regulatory agencies. It is a requirement of this position that you meet the relevant eligibility requirements and remain eligible to obtain and hold such a license at all times during your employment, whether you apply or not.

This role offers a dynamic and ever-evolving experience at Rush Street Interactive. The starting pay is $20.00 per hour during training and the probationary period. After that, agents can advance through our performance-based tier system, which ranges from $20.75 to $24.00 per hour. There's no fixed timeline for tier progression — it's all driven by performance. We're focused on providing our Player Support Agents with top-tier training, resources, and guidance to help them grow and succeed at their own pace. #LI-HYBRID #LI-DNP

This role spans a wide breadth of experience at Rush Street Interactive, welcoming candidates with diverse experiences, backgrounds, and locations. The pay range reflects potential variations in experience, skills, and location. The pay range does not reflect total compensation, which includes base pay, benefits, and/or bonuses. For candidates outside the US (Canada, Europe, Latin America), we take a locally informed approach to compensation and will share specific ranges based on your country of residence.

Location Eligibility (for nationwide roles): Open to candidates in eligible locations in the Continental US or Canada.

Location Eligibility (for other roles): Location requirements may vary and will be specified in the job posting.

Benefits:

  • Discretionary annual company bonus (Eligibility Varies by Role)
  • 401(k) plan with 100% company match on the first 4%
  • Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
  • Paid Time Off (Eligibility Varies by Role)
  • Employee Assistance Program (EAP)
Pay Range
$20—$24 USD
What Makes Us Great:
  • Comprehensive compensation
  • Work-life balance initiatives
  • Autonomy – we embrace personal freedom and responsibility
  • Creativity – we are open to new ideas of how we can be better
  • Growth – we want you to develop personally as well as professionally
  • Top-notch professionals who are passionate about what they do
  • People-oriented environment and supportive atmosphere

As a rapidly growing company in an emerging industry, you'll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

Be at the forefront of this ground-breaking industry! Apply now!

Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)