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Overnight Intake Coordinator Jobs (NOW HIRING)

Garza Law Firm, PLLC

Intake Specialist

Jacksboro, TN · On-site

$17.50 - $23.50/hr

Attorney Coordination : Proactively contact firm attorneys to review critical details needed to ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

Garza Law Firm PLLC

Intake Specialist

Knoxville, TN · On-site

$17 - $22.75/hr

Attorney Coordination : Proactively contact firm attorneys to review critical details needed to ... Participate in occasional travel, overnight stays, and training as required. Work Experience ...

State of South Carolina

$45K - $77K/yr

Responsibilities of the IIU Intake Specialist (Program Coordinator I) Under the Investigations Unit ... Position may require overnight travel. Position may require employee to work evenings and weekends.

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How much do overnight intake coordinator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for overnight intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Overnight Intake Coordinator vs Overnight Medical Scheduler?

AspectOvernight Intake CoordinatorOvernight Medical Scheduler
CredentialsHigh school diploma; some roles may require healthcare-related certificationsHigh school diploma; healthcare scheduling experience preferred
Work EnvironmentHealthcare facilities, hospitals, clinics during overnight shiftsMedical offices, clinics, hospitals during overnight hours
Job ResponsibilitiesGather patient info, verify insurance, coordinate intake processesSchedule appointments, manage patient calendars, confirm provider availability
Industry UsageCommon in healthcare intake and patient servicesCommon in healthcare administration and appointment management

The Overnight Intake Coordinator and Overnight Medical Scheduler roles both operate during overnight hours within healthcare settings. While the Intake Coordinator focuses on patient intake, insurance verification, and data collection, the Medical Scheduler primarily manages appointment scheduling and provider calendars. Both roles require healthcare-related knowledge and are essential for smooth patient flow during night shifts.

What are some common challenges faced by overnight intake coordinators, and how can I prepare for them?

Overnight Intake Coordinators often encounter challenges such as managing high volumes of urgent referrals, maintaining clear communication with limited overnight staff, and making quick decisions under pressure. To prepare, it's helpful to develop strong organizational and multitasking skills, familiarize yourself with your facility's protocols, and build resilience for handling stressful situations. Being proactive in seeking support from your team and using digital tools for documentation can also make overnight shifts more manageable.

What does an overnight intake coordinator do?

An Overnight Intake Coordinator is responsible for processing and managing admissions or intakes during overnight hours, typically in healthcare, social services, or crisis management organizations. They gather crucial information from clients or patients, assess immediate needs, and ensure all required documentation is completed accurately. Additionally, they coordinate with on-call staff or medical professionals to facilitate timely care or support services. This role requires strong communication skills, attention to detail, and the ability to handle sensitive situations calmly during nighttime shifts.

How much does an overnight intake coordinator make?

An overnight intake coordinator typically earns between $35,000 and $50,000 annually, depending on experience, location, and employer. The role often requires strong communication skills and familiarity with scheduling and documentation systems, with some positions offering shift differentials for overnight hours.

What is the role of an overnight intake coordinator?

An overnight intake coordinator is responsible for managing the intake process during nighttime hours, which includes receiving and processing client or patient information, coordinating with other staff, and ensuring that all necessary documentation is completed accurately. They often use communication tools and maintain detailed records to facilitate smooth operations overnight.

What are the key skills and qualifications needed to thrive as an overnight intake coordinator?

To thrive as an Overnight Intake Coordinator, you need strong organizational skills, attention to detail, and experience in healthcare or social services, often supported by a relevant degree or background. Familiarity with client management systems, electronic health records (EHR), and intake documentation processes is typically required. Excellent communication, crisis management, and problem-solving abilities help you stand out in this role. These skills ensure accurate and timely intake processing, effective client support, and smooth operations during overnight shifts.

Are overnight intake coordinator jobs in demand?

Overnight intake coordinator jobs are in moderate demand, especially in healthcare, social services, and emergency response sectors that operate 24/7. These roles require strong organizational and communication skills and often involve working non-traditional hours, with demand influenced by industry needs and staffing shortages. Job growth varies by region and sector but generally remains steady due to ongoing need for round-the-clock coordination.
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Overnight Intake Coordinator jobs near you
Infographic showing various Overnight Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

Intake Specialist

Garza Law Firm, PLLC

Jacksboro, TN • On-site

$17.50 - $23.50/hr

Full-time

Re-posted 27 days ago

Job description

Description

The Garza Law Firm's Intake Specialist position is a skilled phone and sales position that is the primary initial contact for all potential clients of the law firm. This position obtains and reviews necessary information on new potential client inquiries to see if their case fits the firm's practice areas. The position requires empathy, respect, critical thinking, and confidentiality when speaking to anyone who calls or visits the firm. This position schedules appointments, engages firm attorneys to review cases, and makes outgoing calls to prospective clients via phone, email, and text, while regularly following up on all leads the firm has received. The position interacts with all personnel and divisions of the firm. This position does not supervise any employees.

Those in this position do not have the authority to practice law, give legal advice or set strategies for clients.

Requirements

Responsibilities

  • Client Engagement: Deliver a personable, efficient service experience that emphasizes a 'relationship-first' brand, ensuring client information is thoroughly reviewed by the legal team to confirm representation eligibility.
  • Inquiry Evaluation: Assess client inquiries via phone or in-person using strong critical thinking to analyze details, identify key issues, and take appropriate actions based on attorney guidance and firm policies.
  • Appointment Scheduling: Schedule appointments for potential clients meeting the firm's criteria and confirm future appointments.
  • Attorney Coordination: Proactively contact firm attorneys to review critical details needed to confirm client representation and transfer clients to attorneys for case reviews as needed.
  • Communication Management: Make outgoing calls to potential clients, route calls for current clients and vendors, and answer phones at the front desk while greeting and directing visitors as needed.
  • Office Operations: Provide phone and receptionist coverage during business hours (7:30 AM-7:30 PM weekdays, 9 AM-6 PM weekends), follow office opening/closing procedures, and accommodate flexible shifts with weekend differential pay.
  • Client Follow-Up: Follow up with potential clients post-appointment to minimize lost leads and create appointment folders for future visits.
  • Client Respect: Treat all clients with dignity and confidentiality while striving to provide exceptional service to clients and co-workers.
  • Team Collaboration: Apply communication strategies based on Print and Kolbe A scores to enhance interactions with co-workers.
  • Professional Development: Participate in occasional travel, overnight stays, and training as required.

Work Experience

Required:

  • Proficient typing skills with a minimum speed of 50+ words per minute, ensuring accuracy and efficiency in legal documentation and client communications.
  • Familiarity and experience with Microsoft 365 products.

Preferred:

  • Experience in a contact center and/or customer service setting or reception position.
  • Minimum of 1-2 years of direct experience providing intake services in a legal firm, including initial client consultations, case assessment, and coordination of legal documentation.

Education / Certifications / Other Qualifications / Success Traits

Required:

  • High School Diploma
  • Engaging, personable, and efficient phone communication skills.
  • Confidentiality of client information and cases.
  • Punctuality and the ability to demonstrate schedule adherence.
  • Willing and able to work in a high call volume work environment for long periods of time during a typical work schedule.
  • Ability to type and talk with clients in tandem, while capturing important information required to effectively summarize details.
  • Effective written and verbal communication appropriate for a professional work setting.
  • Ability to show empathy with situational awareness regardless of the nature of their call or visit. Favors curiosity over judgement.

Preferred:

  • Special consideration will be given to Fluent Spanish Speakers

Apply