Overnight German Speaking Customer Service Jobs (NOW HIRING)

Relocation Support: 10,000 PLN gross relocation bonus available

Your potential has a place here with TTEC's award-winning employment experience. As a German-speaking Cloud Customer Engineer for TTEC Engage working hybrid in Krakow, Poland, youll be a part of bringing humanity to business while driving global cloud adoption.

Our employees have spokenour purpose, team, and company culture are second to none, and our Great Place to Work certification in Poland says it all! #experienceTTEC

About the Role

When leading companies choose this hyperscaler's Cloud technology, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and businesses sign on to use their Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative.

As a Customer Engineer, you will partner with technical Sales teams to differentiate their Cloud products to their customers. You will help prospective and existing German customers and partners understand the power of Cloud, develop creative cloud solutions and architectures, engage in proofs-of-concepts, and troubleshoot technical roadblocks.

Key Responsibilities

• Architect Technical Solutions: Help customers understand their Cloud architecture's capabilities, designing creative cloud solutions and architectures to solve complex business issues.
• Resolve Technical Blockers: Work closely with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Own Proofs-of-Concept: Lead technical evaluations, manage proofs-of-concept (PoCs), and present practical, actionable solutions built on their Cloud platform.
• Liaise with Sales and Engineering Teams: Assist fellow sales by problem-solving key technical issues, and collaborate directly with product marketing management and engineering teams to stay on top of industry trends.
• Infrastructure Modernization: Share your enterprise infrastructure modernization expertise to support the technical relationship with customers, including technology advocacy and supporting bid responses.

What You Bring to the Role

• Language Proficiency: Verbal and written fluency in both German (minimum C1 level) and English (minimum B2 level) to seamlessly support German enterprise customers.
• Cloud Technical Acumen: Deep understanding of cloud computing, SaaS business models, cloud-based software, and modern digital enterprise solutions (experience with Google Cloud architectures is a massive plus).
• Pre-Sales or Engineering Experience: Proven ability to handle technical objections, design cloud architectures, and run proofs-of-concept.
• Relationship & Influence Skills: Ability to build immediate rapport, establish long-term relationships, and influence high-level C-suite decision-makers on their technology strategies.
• Problem-Solving Mindset: A highly autonomous, solution-oriented approach to resolving deep technical questions before escalating.

What You Can Expect

• Financial & Relocation Support: Competitive base salary, performance-related bonuses, and a 10,000 PLN gross relocation package.
• Health & Wellness: Private Luxmed medical care (including dental, vision, and glasses reimbursement) plus a MultiSport Card.
• Future & Lifestyle: PPK Plan (Employee Capital Plans), flexible working hours, and additional days of annual leave.
• Perks & Assistance: MyBenefit Cafeteria system, alongside VISA and Work Permit reimbursement (if needed).
• Continuous Growth: Partial language course reimbursement, plus tuition programs for advanced cloud certifications, sales courses, and professional studies.

Visit https://mybenefits.ttec.com/ for more information.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. Google Cloud accelerates every organizations ability to digitally transform its business. We deliver enterprise-grade solutions that leverage Googles cutting-edge technology to help developers build more sustainably. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. We embrace and are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.