Overnight Export Customer Service Jobs (NOW HIRING)

We have an exciting Export Product & Process Specialist role for Seaboard Foods at our Sioux City, Iowa plant. The Export Product and Process Specialist resides in the production facility and serves as the key contact between FSQA, operations, and our export sales team to ensure all specifications are met as well as developing new product codes and specification changes. This position will help resolve all complaints and claims, then develop corrective and preventative actions to implement.

ABOUT US

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Freshpork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. We are a Fortune 500 employer, recently nominated by the Business Journal as one of the "Best Places to Work", representing our dynamic culture, where our employees can contribute and understand why they matter.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is not intended to be all-inclusive, and other duties may be assigned.

• Work with operations and FSQA departments in consistent management of export product quality and production to specification with an emphasis on products destined for Japan.
• Work with operations and FSQA departments in responding to export customer questions, complaints, and claims.
• Work with operations and FSQA management in developing a positive culture with all production and FSQA employees regarding export product, with an emphasis on Japan product.
• Serve as the backup to the sales desk. Perform all functions with order management.
• Work with product management on product availability and inventory management to assist sales department.
• Assist the sales group with hosting export customers to the facility, this can include general tours, assisting with specific audits, hosting off-site meals, and providing transportation.
• Help to prepare the operations and FSQA teams for any export customer/auditor visitors.
• Follow up on summaries and customer requests.
• Develop relationships with key customers and maintain communication channel with export sales to customers.
• Will support the team and manage all desks when needed.
• Must be available to work flexible hours as needed and after hours to answer and address production issues, calls, and emails.

CORE COMPETENCIES FOR SUCCESS IN ALL ROLES:instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required or preferred. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Food manufacturing experience required
• Familiarity with protein production and fabrication, processes, equipment, quality assurance, and specifications required

• An understanding of Japanese culture and social protocols required

Preferred:

• Bachelor's degree in Animal Science, Agriculture, Engineering, or related field preferred.
• Travel is required between trips to corporate office and between all three plants.

WORK ENVIRONMENT

The physical and work demands listed here represent those an employee should possess to successfully perform the job's essential functions.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility.
• The employee must regularly lift and move up to25 pounds, and occasionally lift and move up to50 pounds.
• Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee occasionally works near moving mechanical parts; and in outside weather conditions and is occasionally exposed to fumes or airborne particles and vibration.
• The noise level in the work environment is dependent on which environment you are in
• The hours and days of work are established by departmental needs and at the discretion of management. After-hours, weekends, and overnight travel as requested.

WHY SEABOARD FOODS?

• Medical, vision & dental benefits upon hire
• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Tuition reimbursement
• Employee pork purchase program

For a complete list of our benefits please visit our career site: https://www.seaboardfoods.com/careers/why-sbf/

Seaboard Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual, or any other status protected by law.