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Overnight Customer Service Jobs in Decatur, TX (NOW HIRING)

Career Team

Customer Service Representative

Denton, TX

$40K - $50K/yr

Career Team is seeking a Customer Service Representative to join our team in North Central Texas. This role will be responsible for greeting and triaging customers as they enter the Workforce Center ...

PLS

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

PLS

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They ...

Walgreens

Customer Service Associate

Fort Worth, TX · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Fort Worth, TX · On-site

$14 - $19.25/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

dbi

Customer Service Representative

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

dbi

Part Time Customer Service

Fort Worth, TX · On-site

$15.25 - $20.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsOvernight Customer Service JobsOvernight Customer Service Jobs in Decatur, TX

Overnight Customer Service information

See Decatur, TX salary details

$8

$16

$24

How much do overnight customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for overnight customer service in Decatur, TX is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.70 per hour, depending on experience, location, and employer.

What are overnight customer service jobs?

Overnight customer service jobs involve assisting customers during overnight hours, typically outside of regular business times. Employees in these roles may answer phone calls, respond to emails or chats, and resolve customer issues or inquiries. These positions are common in industries that require 24/7 support, such as hospitality, retail, financial services, and tech companies. Overnight shifts usually run from late evening to early morning and may offer shift differentials or other incentives. Strong communication skills and the ability to work independently are important for success in this role.

What are some common challenges faced by Overnight Customer Service representatives, and how can they be managed?

Overnight Customer Service representatives often encounter challenges such as handling high volumes of inquiries with limited immediate supervision and managing customer issues that may be more urgent due to the late hours. Additionally, working overnight shifts can impact personal routines and require strong self-motivation. Successful representatives typically develop effective time-management skills, maintain clear communication with team members during shift changes, and utilize available resources to resolve issues efficiently. Employers often provide training and support to help overnight staff adapt and thrive in this unique work environment.

What is the difference between Overnight Customer Service vs Customer Support Specialist?

AspectOvernight Customer ServiceCustomer Support Specialist
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on company
Work EnvironmentCall centers, remote, or office settings with night shiftsOffice, remote, or call centers during regular business hours
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service skills
Industry UsageCommon in retail, tech, and service industries with 24/7 supportUsed across various industries for client interaction and support

Overnight Customer Service roles focus on providing support during night hours, often requiring specific shift schedules. Customer Support Specialists typically work during regular hours but share similar skills and credentials. The main difference lies in the work hours and environment, with overnight roles catering to 24/7 operations and support specialists serving daytime needs.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Representative, and why are they important?

To thrive as an Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is typically required. Patience, resilience, and the ability to stay focused during night shifts are crucial soft skills for this role. These skills and qualities ensure that customer needs are met efficiently and professionally, even during off-peak hours when support is critical.
What are the most commonly searched types of Customer Service jobs in Decatur, TX? The most popular types of Customer Service jobs in Decatur, TX are:
What are popular job titles related to Overnight Customer Service jobs in Decatur, TX? For Overnight Customer Service jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service jobs in Decatur, TX look for? The top searched job categories for Overnight Customer Service jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Overnight Customer Service jobs? Cities near Decatur, TX with the most Overnight Customer Service job openings:
Overnight Customer Service jobs near you
Infographic showing various Overnight Customer Service job openings in Decatur, TX as of June 2026, with employment types broken down into 36% Full Time, 55% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,950 per year, or $16.8 per hour.
Customer Service Representative (CSR)

Customer Service Representative (CSR)

Henry Investment Group

Flower Mound, TX • On-site

$14 - $19/hr

Full-time

Posted 14 days ago

Job description

Texas Johns is a leading provider of comprehensive construction site services in the DFW, Greater San Antonio, Houston, and Austin Metroplexes. We are committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns caters to customers across residential, commercial, industrial, and municipal markets.

At Texas Johns, we seek individuals who are dedicated to enhancing the customer experience, both internally and externally. Ideal candidates possess reliability, excellent communication skills, adaptability, and strong problem-solving capabilities.


Job Duties:


  • Manage a high-volume of incoming calls from customers
  • Listen and respond to customers’ needs and concerns
  • Research answers or solutions as needed
  • Navigate through multiple systems
  • Communicate with the customer in a professional manner
  • Collect payment for services
  • Filing of current and old orders
  • Report any route or work order issues to Dispatch/Supervisor

Requirements:


  • High school diploma or equivalent
  • 1 year experience minimum in an office environment
  • Proficient with Computers, Microsoft applications, and phone systems
  • Knowledge of routing and route optimization processes
  • Friendly attitude and “listening ear”
  • Ability to quickly access information and make decisions
  • Ability to solve problems
  • Excellent written, verbal, and keyboarding skills
  • Proficient with MS Software programs (Outlook, Word)
  • Accounting experience is preferred
  • Order Entry experience is preferred


Texas Johns is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.


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