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Online Answering Service Jobs in Decatur, TX (NOW HIRING)

MSI by Baldwin

Customer Service Representative - MSI

Keller, TX · On-site

$14.50 - $19.75/hr

Documents all activity in on-line client file to ensure quality and responsiveness. * Personally ... Attracts potential customers by answering product and service questions. Makes suggestions about ...

New

Baldwin

Customer Service Representative - MSI

Keller, TX · Hybrid

$14.50 - $19.75/hr

Documents all activity in on-line client file to ensure quality and responsiveness. * Personally ... Attracts potential customers by answering product and service questions. Makes suggestions about ...

Baldwin

Customer Service Representative - MSI

Keller, TX · On-site

$14.50 - $19.75/hr

Documents all activity in on-line client file to ensure quality and responsiveness. * Personally ... Attracts potential customers by answering product and service questions. Makes suggestions about ...

Unifirst

Customer Service Representative - UniFirst

Haltom City, TX · On-site

$14 - $19.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll be doing: * Assist customers by answering questions related to accounts, procedures ... You'll receive on-the-job training, robust online training modules through our Service Certificate ...

Unifirst

Customer Service Representative - UniFirst

Haltom City, TX · On-site

$14 - $19.25/hr

  • Medical

  • Life

  • Retirement

  • PTO

What you'll be doing: * Assist customers by answering questions related to accounts, procedures ... You'll receive on-the-job training, robust online training modules through our Service Certificate ...

Baldwin

Customer Service Representative - MSI

Keller, TX · Hybrid

$14.50 - $19.75/hr

Documents all activity in on-line client file to ensure quality and responsiveness. * Personally ... Attracts potential customers by answering product and service questions. Makes suggestions about ...

VCA Animal Hospitals

Client Service Representative

Bedford, TX · On-site

$14.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ESSENTIAL FUNCTIONS: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms • Scheduling and confirming appointments ...

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Online Answering Service information

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How much do online answering service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for online answering service in Decatur, TX is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $24.52 per hour, depending on experience, location, and employer.

What are common challenges faced by professionals working in an online answering service, and how can they be addressed?

Professionals in online answering services often encounter challenges such as managing high call volumes, handling diverse customer inquiries, and maintaining a calm demeanor during stressful situations. To address these, it's important to develop strong communication and multitasking skills, stay organized, and utilize call management software effectively. Regular training and collaboration with teammates can also help improve service quality and reduce burnout. Support from supervisors and access to up-to-date knowledge bases are key to overcoming these challenges.

What is an online answering service?

An Online Answering Service is a company or platform that handles incoming calls, messages, or queries on behalf of other businesses or professionals, typically through remote operators. These services ensure that customer inquiries are answered promptly, appointments are scheduled, messages are relayed, and basic information is provided, even outside of regular business hours. They help businesses maintain professional communication and customer service without needing to hire in-house staff. Online answering services can operate via phone, chat, email, or a combination of digital channels.

What is the difference between Online Answering Service vs Virtual Receptionist?

FeatureOnline Answering ServiceVirtual Receptionist
CredentialsTypically no formal credentials requiredOften requires customer service or administrative experience
Work EnvironmentRemote, operated by a third-party providerRemote, often employed directly by a company or as an independent contractor
Services ProvidedAnswering calls, message taking, basic customer inquiriesAnswering calls, scheduling, client interaction, more personalized services
Usage in IndustryCommon across small businesses, call centers, and service providersUsed by businesses needing personalized front-desk support remotely

Online Answering Services primarily handle call answering and message taking through third-party providers, focusing on basic communication tasks. Virtual Receptionists offer more personalized, interactive support, often including scheduling and customer interaction, typically employed directly or as contractors. Both serve remote communication needs but differ in service scope and employment setup.

What are the key skills and qualifications needed to thrive as an online answering service representative?

To thrive as an Online Answering Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call management systems, and basic computer proficiency are typically required. Patience, active listening, and a calm demeanor make someone stand out in this position. These skills and qualities are important for providing accurate, timely, and courteous responses that enhance customer satisfaction and maintain client trust.

What are the most commonly searched types of Answering Service jobs in Decatur, TX?

The most popular types of Answering Service jobs in Decatur, TX are:

What are popular job titles related to Online Answering Service jobs in Decatur, TX?

For Online Answering Service jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Online Answering Service jobs in Decatur, TX look for?

The top searched job categories for Online Answering Service jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Online Answering Service jobs?

Cities near Decatur, TX with the most Online Answering Service job openings:

Online Answering Service jobs near you
Infographic showing various Online Answering Service job openings in Decatur, TX as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,829 per year, or $20.6 per hour.

Customer Service Representative - MSI

MSI by Baldwin

Keller, TX • On-site

$14.50 - $19.75/hr

Other

Posted yesterday

New

Job description

Why MSI?

We thrive on solving challenges.

As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle.

Bring on your challenges and let us show you how we build insurance better.

Principal Responsibilities:
  • Maintains a concern for timeliness and completeness when interacting with clients, brokers or insurance company partners to create a positive experience.
  • Documents all activity in on-line client file to ensure quality and responsiveness.
  • Personally, provides prompt, efficient, high-quality service to all clients.
  • Resolves product or service problems by clarifying the customer's complaint and recommending the best solution to solve the problem.
  • Attracts potential customers by answering product and service questions. Makes suggestions about other products and services based on client needs.
  • Maintains a quality result by following established procedures and making recommendations for changes.
  • Open, cancels and updates client policy information based on requests received.
  • Provides system and procedure training to new colleagues and acts as subject-matter expert for colleagues.
  • Continuously evaluates current processes for improvement and/or efficiency.
  • Handles complex client escalations for colleagues ensuring client satisfaction and assists in managing the day-to-day operations.
Education, Experience, Skills and Abilities Requirements:
  • Minimum of 2 years of Customer Service experience and/or 1 year of Call Center experience
  • Must have Personal Lines Insurance License or P&C License
  • The ability to learn appropriate firm software systems.
  • The ability to learn insurance products and grow in product knowledge.
  • The ability to apply knowledge and experience to explain products and/or policy to members in clear and relatable terms.
  • Capable of multi-tasking and prioritizing workloads while adhering to deadlines.
  • The ability to interact and communicate effectively in a team environment to share knowledge and manage workflows.
  • Demonstrates the firm's behavioral tenets, exuding behavior that is aligned with the corporate culture.

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