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Permanent Remote Call Monitoring Jobs in Decatur, TX

This is a Business to Business relationship where you call/visit Clients and build business ... We also offer Managed Services, Security camera installation, and Remote monitoring. Our company is ...

This is a full-time, remote, contract-to-hire position. Top performers move into permanent roles ... Build risk registers, support assessments, and monitor remediation progress * Work hands-on with ...

This is a full-time, remote, contract-to-hire position. Top performers move into permanent roles ... Build risk registers, support assessments, and monitor remediation progress * Work hands-on with ...

We are looking for agents available to work the following shifts: 12:00pm - 9:00pm CT (remote) You ... Effective pipeline management which requires monitoring and tracking leads through each stage of ...

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Permanent Remote Call Monitoring information

See Decatur, TX salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for permanent remote call monitoring in Decatur, TX is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.97 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Decatur, TX?

For Permanent Remote Call Monitoring jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Decatur, TX look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Permanent Remote Call Monitoring jobs?

Cities near Decatur, TX with the most Permanent Remote Call Monitoring job openings:

Infographic showing various Permanent Remote Call Monitoring job openings in Decatur, TX as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,011 per year, or $15.4 per hour.

Full-Time Licensed Clinical Social Worker (LCSW) at Proto-Call Counseling Services - Remote Opportun

Proto-Call Counseling Services

Fort Worth, TX โ€ข Remote

$80K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago


Job description

Position Overview

Proto-Call Counseling Services is seeking a dedicated and skilled Licensed Clinical Social Worker (LCSW) to join our remote team. This full-time role offers a unique opportunity to provide high-quality mental healthcare to individuals at a Detox Center in Fort Worth, Texas. By harnessing your expertise, you will play a vital role in enhancing the well-being of our clients while promoting holistic approaches to their care.

About the Organization

At Proto-Call Counseling Services, our mission is simple yet profound: to serve as a beacon of well-being within the communities we support. We pride ourselves on making mental healthcare accessible to a diverse population, ensuring that millions can receive the support they need. As a forward-thinking organization, we emphasize a patient-centered approach to mental health and believe in empowering our employees to make impactful changes in their clientsโ€™ lives.

Work Environment

This position is entirely remote, allowing for flexibility while ensuring that our team can collaborate effectively through digital communication tools. While working from home, you will be part of a supportive community that values continuous improvement and professional growth. Our compassionate culture emphasizes teamwork, innovation, and providing personalized care, particularly in a detox setting where emotional and psychological support is paramount.

Key Responsibilities
  • Utilize your advanced education and training to independently assess and diagnose psychosocial issues in patients presenting for care.
  • Work collaboratively with patients to design personalized treatment plans grounded in their unique circumstances and goals, ensuring a client-centered approach.
  • Implement behavioral interventions informed by evidence-based practices. This may include techniques such as solution-focused therapy, motivational interviewing, and problem-solving treatment.
  • Foster partnerships with other healthcare providers, including psychologists and primary care physicians, to facilitate a comprehensive approach to the patientโ€™s well-being, focusing on both behavioral and physical health.
  • Track treatment outcomes meticulously, adjusting interventions as necessary, and monitor patient progress both through direct interaction and virtual consultations.
  • Assist in medication management by supporting adherence to prescribed psychotropic medications, discussing potential side effects, and evaluating the overall effectiveness of the treatment.
Patient Population / Client Focus

In this role, you will primarily work with individuals in a detox center setting, where patients may require intensive emotional and psychological support. Understanding addiction, the withdrawal process, and the accompanying psychological challenges will be crucial as you interact with a diverse range of clients. Your expertise will directly contribute to improving their mental health as they navigate the complexities of recovery.

Qualifications
  • A Masterโ€™s degree in Social Work from an accredited institution is required.
  • A current, valid, and unrestricted LCSW license to practice independently in Texas.
  • A minimum of one year of experience working as a licensed clinician in a therapeutic setting.
Preferred Experience
  • Experience in substance abuse treatment or working within a detox environment is highly desirable.
  • Familiarity with a variety of therapeutic modalities and a track record of success in implementing treatment plans is preferred.
Compensation and Benefits

The salary for this full-time position ranges from $80,000 to $100,000 annually, commensurate with experience and qualifications. In addition, we offer an attractive benefits package that includes:

  • An annual incentive bonus to reward performance.
  • Comprehensive health, dental, and vision insurance options to meet your needs.
  • A 401(K) retirement plan with company matching to help you prepare for your future.
  • Reimbursement for your license renewal fees to ensure you maintain your professional credentials.
  • Funding opportunities for continuing education to support your professional advancement.
  • Malpractice insurance coverage for peace of mind as you practice.
Career Growth Opportunities

At Proto-Call Counseling Services, we are committed to fostering the professional development of our employees. Our supportive environment encourages learning and growth, with opportunities to attend training programs, workshops, and conferences relevant to your practice. Engaging in these activities not only enhances your expertise but also reinforces our commitment to providing top-notch care to our clients.

Why Join Our Team

Becoming a part of the Proto-Call Counseling Services team means aligning with an organization dedicated to making a difference. Your work as an LCSW is vital in promoting mental health and recovery in individuals facing challenging life circumstances. By joining us, you will be part of a mission-driven organization that values innovation, compassion, and the pursuit of excellence in patient care.

Application Information

If you are a passionate and qualified mental healthcare professional, ready to take on a rewarding position with Proto-Call Counseling Services, we encourage you to submit your application today. Join us in our mission to provide top-quality mental health care, and together, we can foster healthier communities. Apply now to start your journey with us!