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Permanent Remote Call Monitoring Jobs in Decatur, TX

The ideal candidate will be based in Fort Worth, TX; however, remote candidates within the United ... Monitor AR aging and proactively follow up with customers for collections on overdue accounts.

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

Sales Director

Fort Worth, TX · Remote

$120K - $250K/yr

Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company ... Tracks and monitors sales reps' pipelines to ensure best lead management practices * Consistently ...

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Permanent Remote Call Monitoring information

See Decatur, TX salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for permanent remote call monitoring in Decatur, TX is $15.39, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $16.97 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Decatur, TX? For Permanent Remote Call Monitoring jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Decatur, TX look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Permanent Remote Call Monitoring jobs? Cities near Decatur, TX with the most Permanent Remote Call Monitoring job openings:
Infographic showing various Permanent Remote Call Monitoring job openings in Decatur, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $32,011 per year, or $15.4 per hour.
Accounts Receivable Manager

Accounts Receivable Manager

Marmon

Fort Worth, TX • On-site, Remote

Full-time

Posted 5 days ago


Marmon Holdings rating

7.7

Company rating: 7.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

Hohmann & Barnard Inc

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

For over 90 years, Hohmann & Barnard, Inc., has pioneered innovative solutions for the masonry industry. As a global leader in manufacturing construction materials for the building envelope, we offer anchors and reinforcement, moisture protection, thermal performance, wall estimating software, and air barrier systems for commercial and residential masonry markets.
The Accounts Receivable Manager is responsible for overseeing and managing the full accounts receivable function, including the hands-on processing of all A/R transactions. This includes cash receipts, collections, invoicing, credit limit management, account holds, and other customer-related financial activities. The ideal candidate will be based in Fort Worth, TX; however, remote candidates within the United States will be considered.

POSITION REQUIREMENTS:

  • Generate and distribute customer invoices accurately and timely.
  • Apply customer payments received through checks, ACHs, wire transfers, credit cards, and other payment methods.
  • Monitor AR aging and proactively follow up with customers for collections on overdue accounts.
  • Place overdue customers on credit hold and review release requests for creditworthiness, payment history, etc.
  • Conduct commercial credit evaluations and establish new customer accounts in accordance with company credit policies.
  • Review customer credit limits annually as well as on-going to determine if a permanent or temporary increase is needed.
  • Investigate and resolve billing discrepancies, payment disputes, deductions, and short payments.
  • Reconcile customer accounts and prepare account statements as needed.
  • Maintain accurate customer records, credit information, and supporting documentation.
  • Process credit memos and adjustments in accordance with company policies.
  • Enter Return Material Authorization (RMA) requests into workflow system to obtain required approvals, review for appropriateness, and process any related returns and credit memos.
  • Collaborate with Sales, Operations, and other departments to resolve customer payment issues.
  • Prepare weekly and monthly AR and collections reports and discuss with Sales team.
  • Review price list deviation requests for appropriateness and to ensure all required approvals are obtained.
  • Assist with month-end close activities, including account reconciliations and aging analyses.
  • Support annual audits by providing requested schedules and documentation.
  • Ensure compliance with internal controls, accounting policies, and company procedures.
  • Identify opportunities to improve collections processes and increase efficiency.
  • Oversee shared services resources supporting cash application and collections efforts.
  • Perform additional projects, duties or assignments as directed by management.

QUALIFICATIONS AND COMPETENCIES:

  • Associate's degree in accounting, Finance, Business Administration, or related field preferred.
  • 2-5+ years of accounts receivable, collections, or general accounting experience preferred.
  • Experience in a manufacturing, distribution, or multi-location environment is a plus.
  • Equivalent combination of education and experience may be considered.
  • Proficient in Microsoft Office products and ERP systems.
  • Strong understanding of AR processes and collections practices.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills, work ethic, and self-driven.
  • Strong verbal and written communication skills.
  • Detail oriented and highly organized.
  • Ability to multi-task, work under pressure, and meet deadlines required.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.


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