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Overnight Call Transfer Jobs (NOW HIRING)

Sound Telecom

Overnight Call Center Agent

Spokane, WA · On-site

$21/hr

... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... Overnight Hours * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

Sound Telecom

Overnight Call Center Agent

Spokane, WA · On-site

$21/hr

... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... Overnight Hours * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

Sound Telecom

Overnight Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ... Overnight Hours * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

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How much do overnight call transfer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for overnight call transfer in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Call Transfer Agent, and why are they important?

To excel as an Overnight Call Transfer Agent, you need strong communication skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, CRM software, and call management tools is typically required. Outstanding listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These abilities are crucial for ensuring accurate call routing, efficient service, and a positive customer experience during overnight shifts.

What challenges might I face in an Overnight Call Transfer position, and how can I prepare for them?

In an Overnight Call Transfer role, you may encounter challenges such as maintaining alertness during late hours, managing high call volumes, and ensuring accurate information transfer between departments. It's important to develop strong organizational skills and time management to handle multiple calls efficiently. Familiarity with the company's call routing systems and protocols will also help you minimize errors and provide a smooth experience for callers. Building rapport with your overnight team and staying proactive in communications can further support your success in this role.

What are Overnight Call Transfer jobs?

Overnight Call Transfer jobs involve handling and redirecting incoming calls during overnight hours, typically for businesses that require 24/7 customer service or support. Employees in this role answer calls, assess the caller's needs, and transfer the call to the appropriate department, individual, or voicemail as needed. These positions often require strong communication skills, attention to detail, and the ability to work independently during non-traditional hours. Overnight Call Transfer agents may work from a call center or remotely, depending on the employer.

What is the difference between Overnight Call Transfer vs Emergency Medical Dispatcher?

AspectOvernight Call TransferEmergency Medical Dispatcher
CredentialsCPR certification, communication skillsEMT certification, communication skills
Work EnvironmentHealthcare facilities, hospitals, clinicsEmergency call centers, hospitals
Employer & IndustryHealthcare providers, hospitalsEmergency services, healthcare systems

Overnight Call Transfer involves transferring patients or calls during overnight hours, focusing on communication and coordination. Emergency Medical Dispatchers handle emergency calls, providing pre-arrival instructions and dispatching EMS. While both roles require strong communication skills and healthcare knowledge, Emergency Medical Dispatchers are more involved in emergency response coordination, whereas Overnight Call Transfer focuses on patient or call transfer during off-hours.

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Overnight Call Transfer jobs near you
Overnight Call Center Agent

Overnight Call Center Agent

Sound Telecom

Spokane, WA • On-site

$21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Overnight Call Center Agent

Immediately hiring Overnight Center Agents at Sound Telecom!

Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. This is an in office position.

Customer service experience is a plus, but not required.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows based environment
  • Good attendance
  • The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:

  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Compensation: $21 / Hour With Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.

Shifts Offered:

  • Overnight Hours
  • Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Sound Telecom is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity – Apply Today!

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