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Overnight Call Transfer Jobs (NOW HIRING)

She Recruits LLC

Neonatologist

Denison, TX

Stabilize and coordinate transfer of critically ill neonates requiring higher-level care * Treat ... Combination of in-house daytime shifts and overnight call * 30-minute response time for call ...

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Immediately hiring Overnight Center Agents at Sound Telecom! Call Center Agents at Sound Telecom ... transfer calls, or take messages as necessary. You will work on our state-of-the-art call ...

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How much do overnight call transfer jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for overnight call transfer in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Call Transfer Agent, and why are they important?

To excel as an Overnight Call Transfer Agent, you need strong communication skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with multi-line phone systems, CRM software, and call management tools is typically required. Outstanding listening skills, patience, and the ability to remain calm under pressure help you stand out in this role. These abilities are crucial for ensuring accurate call routing, efficient service, and a positive customer experience during overnight shifts.

What challenges might I face in an Overnight Call Transfer position, and how can I prepare for them?

In an Overnight Call Transfer role, you may encounter challenges such as maintaining alertness during late hours, managing high call volumes, and ensuring accurate information transfer between departments. It's important to develop strong organizational skills and time management to handle multiple calls efficiently. Familiarity with the company's call routing systems and protocols will also help you minimize errors and provide a smooth experience for callers. Building rapport with your overnight team and staying proactive in communications can further support your success in this role.

What are Overnight Call Transfer jobs?

Overnight Call Transfer jobs involve handling and redirecting incoming calls during overnight hours, typically for businesses that require 24/7 customer service or support. Employees in this role answer calls, assess the caller's needs, and transfer the call to the appropriate department, individual, or voicemail as needed. These positions often require strong communication skills, attention to detail, and the ability to work independently during non-traditional hours. Overnight Call Transfer agents may work from a call center or remotely, depending on the employer.

What is the difference between Overnight Call Transfer vs Emergency Medical Dispatcher?

AspectOvernight Call TransferEmergency Medical Dispatcher
CredentialsCPR certification, communication skillsEMT certification, communication skills
Work EnvironmentHealthcare facilities, hospitals, clinicsEmergency call centers, hospitals
Employer & IndustryHealthcare providers, hospitalsEmergency services, healthcare systems

Overnight Call Transfer involves transferring patients or calls during overnight hours, focusing on communication and coordination. Emergency Medical Dispatchers handle emergency calls, providing pre-arrival instructions and dispatching EMS. While both roles require strong communication skills and healthcare knowledge, Emergency Medical Dispatchers are more involved in emergency response coordination, whereas Overnight Call Transfer focuses on patient or call transfer during off-hours.

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Overnight Call Transfer jobs near you
Full Time Overnight Caregiver 11pm-7am

Full Time Overnight Caregiver 11pm-7am

Lighthouse Senior Living

Ellicott City, MD • On-site

$14.50 - $18/hr

Full-time

Posted 29 days ago

Job description

Lighthouse Senior Living at Ellicott City is a welcoming and supportive assisted living community in Ellicott City, Maryland, known for providing personalized care and a warm, home-like environment for our residents. The community offers a range of services tailored to individual needs, including assisted living and memory care, with professional staff who work together to ensure residents feel safe, respected, and engaged every day.
Key Responsibilities
  • Perform routine safety checks and rounds on residents at scheduled intervals
  • Assist residents with activities of daily living (ADLs), including:
    • Toileting and incontinence care
    • Dressing and grooming (as needed overnight)
    • Mobility assistance and repositioning
  • Respond promptly to call lights, alarms, and emergency situations
  • Monitor residents for changes in condition and report concerns to supervisor
  • Maintain accurate documentation of care provided and overnight observations
  • Ensure a clean, safe, and organized environment (light housekeeping, laundry, etc.)
  • Provide emotional support and reassurance to residents who may be anxious or confused
  • Assist with early morning routines and prepare residents for day shift staff

Qualifications
  • Previous caregiving experience preferred (assisted living, home care, or nursing home)
  • CNA/GNA certification preferred but not always required
  • Ability to stay awake, alert, and attentive throughout overnight shift
  • Strong communication and interpersonal skills
  • Ability to handle emergency situations calmly and effectively

Physical Requirements
  • Ability to lift, transfer, and assist residents (up to 50 lbs or more with assistance)
  • Ability to stand, walk, bend, and reach for extended periods
  • Capable of responding quickly in emergency situations

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