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From Home Call Transfer Jobs (NOW HIRING)

Randstad

WFH Call Center - Healthcare

El Paso, TX

$18/hr

HIRING NOW! WFH HEALTHCARE CALL CENTER ***ONLY FOR RESIDENTS OF CITIES/STATES IN PST, MST or CST ... Resolve non-clinical complaints as the primary contact to reduce unnecessary clinician transfers.

New

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

MCI Careers

AR

$12.10 - $16.10/hr

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

Ensure first call resolution through problems solving and effective call handling CANDIDATE ... What You Can Expect from MCI: We understand the importance of balance and support, which is why we ...

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From Home Call Transfer information

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How much do from home call transfer jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for from home call transfer in the United States is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.75 per hour, depending on experience, location, and employer.

What are From Home Call Transfer jobs?

From Home Call Transfer jobs involve working remotely to answer inbound phone calls and transfer them to the appropriate department or individual. Employees in these roles act as intermediaries, ensuring that callers are connected quickly and efficiently to the right person or service. This position typically requires strong communication skills, a quiet home environment, and the ability to multitask using phone and computer systems. Many companies hire for these roles to provide 24/7 customer support without needing physical call centers.

What are the key skills and qualifications needed to thrive as a From Home Call Transfer Agent, and why are they important?

To thrive as a From Home Call Transfer Agent, you need excellent verbal communication, active listening, and customer service skills, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP phone systems is important for managing calls and tracking interactions. Strong multitasking, patience, and problem-solving abilities help agents stand out when addressing diverse customer needs remotely. These skills ensure efficient call handling, high customer satisfaction, and smooth workflow in a remote environment.

What is the difference between From Home Call Transfer vs Customer Service Representative?

AspectFrom Home Call TransferCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Industry UsageTelecommunications, tech support, customer serviceRetail, telecom, finance, healthcare

From Home Call Transfer involves transferring calls remotely, often within technical or customer support teams, requiring specific call handling skills. Customer Service Representatives handle customer inquiries, complaints, and support across various industries. While both roles may work remotely and require similar credentials, From Home Call Transfer focuses on call routing and transfer skills, whereas Customer Service Representatives focus on customer interaction and problem-solving.

What are some common challenges faced in a From Home Call Transfer role, and how can I overcome them?

One common challenge in a From Home Call Transfer role is maintaining clear communication while handling multiple calls and transferring clients to the appropriate departments. Since you work remotely, you may also encounter technical issues or distractions in your home environment. To overcome these challenges, it's important to set up a dedicated workspace, ensure your internet connection is reliable, and become familiar with your company's call management software. Strong multitasking skills and staying organized will help you efficiently manage high call volumes and deliver a professional caller experience.
More about From Home Call Transfer jobs
What cities are hiring for From Home Call Transfer jobs? Cities with the most From Home Call Transfer job openings:
What are the most commonly searched types of Call Transfer jobs? The most popular types of Call Transfer jobs are:
What states have the most From Home Call Transfer jobs? States with the most job openings for From Home Call Transfer jobs include:
What job categories do people searching From Home Call Transfer jobs look for? The top searched job categories for From Home Call Transfer jobs are:
From Home Call Transfer jobs near you
Infographic showing various From Home Call Transfer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,064 per year, or $16.9 per hour.
WFH Call Center - Healthcare

WFH Call Center - Healthcare

Randstad

El Paso, TX

$18/hr

Full-time

Posted 2 days ago

Job description

HIRING NOW! WFH HEALTHCARE CALL CENTER

***ONLY FOR RESIDENTS OF CITIES/STATES IN PST, MST or CST***

Are you looking for a career where your daily efforts make a genuine difference in people's lives? We are looking for dedicated professionals to join our global workforce of 5,000 employees, all focused on making healthcare simpler and more affordable for everyone.

As a primary advocate linking patients to quality care, you will provide critical first-call resolutions within a culture that believes everyone deserves the same quality of care as our own loved ones and rewards superior service APPLY TODAY!

Location: WFH in the USA. ***Only for residents of cities/states in PST, MST or CST.

Training Schedule: Monday – Friday, 8:00am-4:30pm Central Standard Time

After training schedule: Monday – Friday, 10:30am – 7:00pm Central Standard Time

Pay Rate: $18/hour

The right candidate will have:

  • Must have 1+ year of call center experience in a high volume environment.
  • 1 year of Healthcare or Insurance experience.
  • Must be a proficient typist (at least 35 WPM) with the ability to maneuver through various computer platforms/screens while verifying a variety of information simultaneously.
  • Ability to maintain strict confidentiality of protected health information
  • Ability to multi-task while staying organized.
  • Internet service that provides 1000 MBPS fiber optic, high speed service and must be able to connect directly to your router via an ethernet cord.

What you will be doing:

The Customer Service Intake Specialist serves as a primary point of contact for providers and members, processing authorization and service inquiries while supporting first-call resolution. This role researches eligibility and provider status, communicates case updates (including appeal/denial information) as appropriate, and helps resolve non-clinical issues while safeguarding protected health information. The Specialist is expected to meet service and quality standards and contribute to continuous improvement within the Care Center.

  • Listen to callers and process service requests to achieve first-call resolution.
  • Communicate eligibility and authorization details while maintaining strict confidentiality.
  • Resolve non-clinical complaints as the primary contact to reduce unnecessary clinician transfers.
  • Manage the communication of appeal/denial information and process case status changes.
  • Follow all regional regulatory requirements while building professional relationships with provider groups.
  • Meet monthly service metrics and contribute to a high-performance team culture.
  • Identify operational inefficiencies and take ownership of your professional development.

TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com

If this job is not for you, feel free to refer a friend.


Skills

  • Call Center
  • Call Center Support
  • Healthcare
  • Telephone Etiquette
  • CRM
  • Active Listening
  • Customer Service
  • Customer support
  • contact center
  • health insurance
  • medical

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.