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Contractual Call Transfer Jobs (NOW HIRING)

Broadridge

Manager, Call Center

Edgewood, NY · On-site

Provide direct oversight of third-party call center vendors, ensuring contractual goals and ... Serve as a subject matter expert on Transfer Agency policies, procedures, and regulatory ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

... contractual costs. * Develop, execute, and track training opportunities as needed for contract ... Position Changes - (transfers, demotions, promotions). * Disciplinary and Performance Action ...

Goldfish Partners

Gastroenterology

Longview, TX

$356K/yr

Call only: 7a-7a * Will see inpatient consults, ED consults & transfers Goldfish Medical Staffing Extraordinary Dedication to Exceeding Expectations Means * Malpractice Insurance with Contractual ...

Goldfish Medical Staffing

Gastroenterology

Longview, TX · On-site

$356K/yr

Call only: 7a-7a * Will see inpatient consults, ED consults & transfers Goldfish Medical Staffing Extraordinary Dedication to Exceeding Expectations Means * Malpractice Insurance with Contractual ...

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As of Jul 27, 2026, the average hourly pay for contractual call transfer in the United States is $19.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $22.36 per hour, depending on experience, location, and employer.
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Contractual Call Transfer jobs near you
Manager, Call Center

Manager, Call Center

Broadridge Financial Solutions, Inc.

Edgewood, NY • On-site

Full-time

Posted 16 days ago

Broadridge rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

138th of 150 rated financial services

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
This role is responsible for operational performance, vendor oversight, regulatory alignment, workforce planning, and continuous improvement initiatives.
The ideal candidate will combine strong operational leadership with data-driven decision-making, a focus on client experience, and a deep
understanding of service delivery within a regulated financial services environment. This individual will partner closely with senior leadership
to enhance performance, optimize processes, and support strategic initiatives.
  • Lead and oversee the performance of the call center operations, ensuring service levels, quality standards, and KPIs are consistently met.
  • Provide direct oversight of third-party call center vendors, ensuring contractual goals and performance objectives are achieved.
  • Manage call center-client interactions, including performance feedback, calibration sessions, and continuous improvement efforts.
  • Respond to and resolve complex internal and external inquiries, including escalations.
  • Serve as a subject matter expert on Transfer Agency policies, procedures, and regulatory requirements.
  • Partner with internal stakeholders to anticipate volume fluctuations resulting from mailings, corporate actions, or other
  • shareholder communications and proactively plan staffing needs.
  • Oversee Quality Assurance and Training programs, including curriculum development, coaching, and ongoing performance management.
  • Analyze call center data and develop reporting to drive operational insights and performance improvements.
  • Lead forecasting and workforce planning efforts to ensure operational efficiency and cost discipline.
  • Manage special projects and strategic initiatives impacting service delivery.
  • Participate in operational governance meetings and recommend process improvements to enhance service and reduce risk.

Salary range $90,000.00- $100,000.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
#LI-CM
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.

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About Broadridge

Sourced by ZipRecruiter

Broadridge, a global Fintech leader with more than $6 billion in revenues, provides the critical infrastructure that powers investing, corporate governance and communications to enable better financial lives. We deliver technology-driven solutions that drive digital transformation for our clients and help them get ahead of today’s challenges to capitalize on what’s next. For nearly six decades, we’ve been providing the critical infrastructure that powers corporate governance, capital markets and wealth and investment management. Our industry-specific technology, solutions and data and intelligence power business transformation – helping you get ahead of today’s challenges while preparing for what’s next.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New Hyde Park, NY, US

Year founded

1962

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