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Overnight Call Center Jobs in Rochester, NY (NOW HIRING)

SPECTRUM

Customer Support Representative

Rochester, NY · On-site

$20/hr

Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center

Paylocity

Client Services Representative

Pittsford, NY · On-site

$25/hr

Experience in payroll and/or call center environment Physical requirements * Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Rochester, NY

Overnight Call Center information

See Rochester, NY salary details

$10

$17

$24

How much do overnight call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight call center in Rochester, NY is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Rochester, NY?

The most popular types of Call Center jobs in Rochester, NY are:

What are popular job titles related to Overnight Call Center jobs in Rochester, NY?

For Overnight Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Overnight Call Center jobs in Rochester, NY look for?

The top searched job categories for Overnight Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Overnight Call Center jobs?

Cities near Rochester, NY with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Rochester, NY as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,777 per year, or $17.7 per hour.

Customer Care Representative

INA Solution Inc

Rochester, NY • On-site

$15.75 - $21.50/hr

Contractor

Posted 27 days ago

Job description

 
Customer Support Representative

Location: Rochester, NY
Duration: 6 Months+
 

Required Skills:

  • Collections experience required
  • Customer service/call center experience
  • Background in finance, accounting, payroll, or banking preferred
  • Microsoft Word, Excel, and Access