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Overnight Call Center Jobs in Raleigh, NC (NOW HIRING)

Allied Universal

Part Time GSOC Operator

Raleigh, NC · On-site

$26.50/hr

Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.) * Must be well versed in current GSOC technologies * Ability to attend ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose your own schedule by self-scheduling 30-minute blocks or commits. * Hours of Operation (Jan-Apr): 7 ...

Avcend

Customer Support Representative

Cary, NC · On-site

$20/hr

At least 1 year of recent call center experience * Strong communication and customer service skills * Comfortable working with computer systems and Microsoft applications * Pharmacy or healthcare ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Raleigh, NC

Overnight Call Center information

See Raleigh, NC salary details

$10

$17

$24

How much do overnight call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for overnight call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Raleigh, NC?

The most popular types of Call Center jobs in Raleigh, NC are:

What are popular job titles related to Overnight Call Center jobs in Raleigh, NC?

For Overnight Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Overnight Call Center jobs in Raleigh, NC look for?

The top searched job categories for Overnight Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Call Center jobs?

Cities near Raleigh, NC with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 75% In-person, 6% Hybrid, and 19% Remote job distribution, with an average salary of $36,215 per year, or $17.4 per hour.

Part Time GSOC Operator

Allied Universal

Raleigh, NC • On-site

$26.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Allied Universal rating

5.5

Company rating: 5.5 out of 10

Based on 2,609 frontline employees who took The Breakroom Quiz

77th of 119 rated security

Job description

Overview
Company Overview:
Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.
Job Description
Allied Universal® Enhanced Protection Services division is seeking a results-driven, highly motivated GSOC Operator to support our client in Raleigh NC.
Available shifts are as follows: Pays is $26.50 per hour
Saturday & Sunday, 9am to 9pm
Saturday & Sunday, 9pm to 9am
As a Global Security Operations Center (GSOC) Operator, you will use open-source material to find, research, and assess information that could indicate a potential concern to the client, its employees, and its interests. This position will focus on physical security risks. You will create detailed reports of physical security risk incidents using internal incident management reporting systems and assist in the response to larger incidents that impact the client and develop protocols and practices to drive efficiency and to manage crises.
The physical security operations center GSOC operator will help to continually identify, evaluate and monitor enterprise risks that could affect business activities and provide business leaders the information they need to make critical decisions. You'll collaborate with cross-functional teams to create innovative strategies and develop best in class programs that drive sustainable effectiveness.
To be successful in this role applicants must possess the ability to interact with all levels of corporation management, liaison internally and externally with a multitude of other departments and personnel. Strong oral communication and representational skills are required.
  • Work in a physical security focused Global Security Operations Center, analyzing threats and vulnerabilities.
  • Monitor alerts, investigate incidents, escalate as appropriate, and follow up as needed.
  • Write and publish physical security incident investigation reports to provide situational awareness and communicate risks to management.
  • Execute day-to-day monitoring, incident detection, and reporting.
  • Collect, evaluate, and disseminate situations and incidents relating to CCTV and Access control systems, at the GSOC level-to support the safety and security of client personnel, facilities and assets, business operations, and reputation.
  • Use open-source material to find, research, and assess information that could indicate a potential concern to the Client, their employees, and their interests.
  • Contribute to procedures and processes to standardize and enhance risk management.
  • Work closely with physical security officers and specialists.

Job Requirements:
  • Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.)
  • Must be well versed in current GSOC technologies
  • Ability to attend training events that fall outside normal work hours.
  • Competence with MS Office Suite and other database systems.
  • Must be willing to sign an NDA and maintain strict confidentiality.
  • Must be able to communicate effectively, both verbally and in writing.
  • Must be able to disseminate information effectively and confidently to individuals, groups, peers, clients, executives, and stakeholders.
  • Must be able to quickly adapt and excel in dynamic situations.
  • Prepare written reports of incidents in the proper format and with correct grammar and spelling.
  • Ability to maintain a professional demeanor during stressful situations.

Compensation, Benefits & Perks:
Allied Universal Executive Protection and Intelligence offers industry leading benefits
  • Hourly pay: $26.50 per hour
  • Medical/Dental/Vision
  • Life insurance
  • Paid employee training and development
  • 401K
  • Employee assistance programs
  • Paid holidays and flexible PTO (Paid Time Off)

Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
Requisition ID
2026-1648607

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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