ZipRecruiter

Log In

1

Overnight 24 7 Chat Support Jobs (NOW HIRING)

Keenfinity

Technical Support Specialist

Burnsville, MN · On-site

$28.33 - $33.65/hr

Provide phone, email, and chat support for ElectroVoice and Dynacord products. * Serve as the ... Ability to work on staggered schedules supporting 7:00 a.m. - 7:00 p.m. Central Time coverage.

Eisenhower

LVN-24/7 Recognition

Rancho Mirage, CA · On-site

$33.73 - $51.24/hr

Adheres to health-system scripting; seeks assistance if unclear.6. Recognizes appropriate and opportune moments to capture/relay vital information to 24/7 leadership to support philanthropic ...

Associated Home Care

Caregiver - HHA 24/7

Somerville, MA · On-site

$20 - $22/hr

Provide personal care including bathing, dressing, mobility support, and incontinence care. * Offer companionship and conversation to promote emotional well-being. * Provide medication reminders as ...

previous page

Showing results 41-60

All Jobsovernight JobsOvernight 24 7 Chat Support Jobs

Overnight 24 7 Chat Support information

See salary details

$14

$26

$44

How much do overnight 24 7 chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for overnight 24 7 chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Overnight 24 7 Chat Support vs Customer Service Representative?

AspectOvernight 24 7 Chat SupportCustomer Service Representative
Work HoursTypically overnight, 24/7 availabilityRegular daytime hours, weekdays
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person
Required SkillsStrong written communication, tech-savvyVerbal communication, problem-solving
CertificationsNone usually required, some customer service trainingCustomer service or related certifications optional

Overnight 24 7 Chat Support focuses on providing online assistance during overnight hours via chat, requiring strong written skills. Customer Service Representatives often work during daytime hours, handling calls and in-person interactions. Both roles involve customer interaction but differ mainly in work hours, environment, and communication methods.

What are the most commonly searched types of 24 7 Chat Support jobs?

The most popular types of 24 7 Chat Support jobs are:

What job categories do people searching Overnight 24 7 Chat Support jobs look for?

The top searched job categories for Overnight 24 7 Chat Support jobs are:

Overnight 24 7 Chat Support jobs near you
Infographic showing various Overnight 24 7 Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Help Desk Support, Call Center 24/7 Support

Info Gain Consulting

Alexandria, VA • On-site

$21.50 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

Position: Help Desk Support, Call Center 24/7 Support
Location: Alexandria, VA
Work Environment: On-site with potential for authorized telework
Clearance Required: Secret
Status: Funded
Info Gain Consulting is currently seeking an exceptional Help Desk Support Call Center Support specialist to join our team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services contract.
To be eligible for this position, candidates must have a Secret clearance and possess U.S. Citizenship without the need for sponsorship, both now and in the future. Applicants without proof of U.S. Citizenship will not be considered due to the position's security clearance requirements.
The Job Duties and Responsibilities include but are not limited to the following:
  • Provide trouble call resolution in a knowledgeable, friendly, and professional manner 24 hours a day, 7 days a week with the exception of federal holidays
  • Meet DoD OIG established service level metrics for call response, technical support, and customer service
  • Input trouble calls into the DoD OIG ticket tracking system and ensure all relevant information is gathered and documented
  • Resolve trouble calls in person at the help desk, over phone, and through email
  • Analyze and resolve trouble tickets utilizing tools such as remote desktop
  • Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team or individual
  • Provide follow-up service to end users to ensure that the service provided by the Help Desk has addressed their needs in a timely and efficient manner
  • Assign Trusted Agents responsible for issuing alternate tokens to Mark Center Headquarters personnel when required
  • Document call resolution and ensure all notes are maintained in the ticket tracking system and Knowledge Base articles are published when applicable
  • Maintain existing and, when required, assist the Government with the creation of new Standard Operating Procedures (SOPs) in support of common Help Desk processes and activities
  • Provide support for Unclassified Internet Protocol Router Network (NIPRNet) and Secret Internet Protocol Router Network (SIPRNet) during primary operation hours (0600 to 1800 Monday through Friday) and NIPRNet only outside of those hours
  • Answer 90% of incoming calls within the first 30 seconds, except in instances of major outages
  • Attempt to resolve problems within the first 15 minutes, escalating tickets after 15 minutes of no resolution
  • Respond to voicemails left during regular business hours within one hour
  • Respond to voicemails left after regular business hours within the first two hours of the next business day, except for urgent issues
  • Maintain a call abandonment rate of ten percent or lower
  • Travel may be required within the Continental United States (CONUS) and the National Capital Region (NCR)
Required Qualifications:
  • Minimum 1 to 3 years of experience providing Tier I help desk or call center support
  • Experience with ticket tracking systems and documenting technical issues
  • Experience providing technical support for desktop operating systems, common Information Technology (IT) services, and applications on both classified and unclassified networks
  • Experience resolving trouble calls via phone, email, and in-person support
  • Experience using remote desktop tools to troubleshoot and resolve technical problems
  • Strong customer service skills with the ability to communicate technical information to non-technical users
  • Ability to work rotating shifts including nights, weekends, and holidays to support 24/7 operations
  • Associate degree or equivalent in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
  • DoD 8570.01-M Information Assurance (IA) computing environment certifications as approved by agency Information Assurance Workforce Improvement Program (IAWIP) coordinator (such as CompTIA A+, CompTIA Network+, or equivalent)
  • Active Secret security clearance or ability to obtain one
  • United States Citizenship required
Preferred Qualifications:
  • Information Technology Infrastructure Library (ITIL) Foundation certification or higher
  • Experience supporting DoD or federal government customers
  • Experience with Microsoft Windows operating systems and Microsoft Office applications
  • Experience working in a 24/7 support environment
  • Familiarity with NIPRNet and SIPRNet environments
  • Experience with Active Directory account management
  • CompTIA Security+ or similar security certification
Benefits:
•Health (Preferred Provider Organization (PPO) & High-Deductible Health Plan (HDHP)) Insurance, Dental, Vision, Short-Term Disability (STD) & Long-Term Disability (LTD), Basic Life Insurance, 401k Company Match, & Voluntary Products.
Info Gain Consulting is committed to providing equal employment opportunities to all individuals based on merit and qualifications. We prohibit discrimination in all aspects of employment as required by Title VII of the Civil Rights Act and other applicable federal laws. Our company values all applicants and employees and fosters a work environment where everyone is treated with respect and dignity.

Apply