Student Success Coach
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Location:
This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred.
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Shape the Future of Online Learning with OU Education Services:
OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere.
At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.
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Job Summary:
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A Student Success Coach is a mentor and advocate who helps students navigate the unique challenges of online education. Their primary goal is to ensure students remain engaged, motivated, and on track to achieve their academic and personal goals. By offering tailored support and resources, they play a crucial role in enhancing retention and fostering success in a virtual learning environment. The successful candidate will have a background in customer service or student support services in any educational environment with a desire to support students through their educational journey. They will be able to build relationships over the phone, help answer questions or direct students to appropriate resources, and work with students from initial registration to graduation.
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Key Responsibilities:
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ยทย ย ย Develop understanding of OU Online programs and academic colleges.
ยทย ย ย Serve as primary contact for online students during their academic programย
ยทย ย ย Ability to establish relationships over phone, text, and email and manage student
communication.
ยทย ย ย Establish self as a subject matter expert in assigned program(s) through knowledge
of course sequence, custom schedules, program specific policies, and other degree
requirements.
ยทย ย ย Understand the workings of the assigned institutions course registration and
mapping process.
ยทย ย ย Ability to monitor program progress and provide support and guidance accordingly.
ยทย ย ย Work independently on daily task management, aligning tasks and strategies with
departmental SOP.
ยทย ย ย Coordinate with Team Lead and Student Success Manager to prioritize tasks and
realign efforts when needed.
ยทย ย ย Employ a consultative approach to guide and support students through their online
programs.
ยทย ย ย Direct students to appropriate partner and program policies, processes, and offices
as needed to resolve student concerns.
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Qualifications:
ยทย ย ย ย ย Minimum 0-2 years professional work experience
ยทย ย ย ย ย Bachelorโs degree required
ยทย ย ย ย ย Experience in Salesforce or similar CRM, preferred
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Additional Skills/Requirements:
ยทย ย ย ย ย Strong interpersonal skills, team oriented and proactive
ยทย ย ย ย ย Excellent written and verbal communication skills.ย
ยทย ย ย ย ย Ability to establish relationships with prospective students over phone, text and
email
ยทย ย ย ย ย Passion for education and helping people achieve their goals.
ยทย ย ย Good attitude, positive mindset, and commitment to the OUES values
ยทย ย ย Keen interest in learning new things
ยทย ย ย Ability to work in a fast-paced, entrepreneurial environment
ยทย ย ย ย ย Strong analytical and problem-solving skills.ย
ยทย ย ย ย ย Computer literacy: MS Word, Excel, SaaS, MS Teams
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Benefits Include:
ยทย ย ย Competitive salary & benefits package
ยทย ย ย 401K plan
ยทย ย ย Unlimited PTO policy
ยทย ย ย Hybrid Work Policy
ยทย ย ย Community giving/volunteer program
ยทย ย ย Wellness reimbursement
ยทย ย ย Professional development and career growth opportunities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.