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OU Education Services

Student Success Coach

Norman, OK · Hybrid

$50K - $55K/yr

Student Success Coach Location: This position is based in Norman, OK with hybrid work options ... OU Education Services (OUES) is a nonprofit corporation established to manage and expand online ...

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As of Jul 15, 2026, the average hourly pay for ou student in the United States is $14.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.14 per hour, depending on experience, location, and employer.

What is an OU Student job?

An OU Student job typically refers to a student position at the University of Oklahoma (OU), where students work part-time while pursuing their studies. These jobs can be on-campus or remote and may include roles in administrative offices, libraries, research labs, or customer service. They provide valuable work experience, flexible hours, and sometimes financial aid benefits.

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One common challenge for Ou Students is maintaining motivation and managing their time effectively, since much of their learning is self-paced and independent. Additionally, balancing studies with other personal or professional commitments can require strong organizational skills. To overcome these challenges, students often set clear goals, create structured study schedules, and actively engage with online communities or tutors for support. Developing habits around regular coursework reviews and proactively reaching out when help is needed can make the remote learning experience more rewarding and successful.

What are the key skills and qualifications needed to thrive in the Ou Student position, and why are they important?

To thrive as an Ou Student, you need strong self-motivation, time management, and academic aptitude, often supported by a high school diploma or equivalent. Familiarity with online learning platforms, library databases, virtual collaboration tools, and in some cases, subject-specific certifications, is important. Effective written communication, adaptability, and independent problem-solving are notable soft skills for success. These competencies enable students to manage flexible study schedules, stay engaged in coursework, and meet academic goals in a largely self-directed learning environment.

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Ou Student jobs near you
Infographic showing various Ou Student job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 9% Part Time, 2% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $29,554 per year, or $14.2 per hour.

Student Success Coach

OU Education Services

Norman, OK • Hybrid

$50K - $55K/yr

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Student Success Coach
 
 
Location:
This position is based in Norman, OK with hybrid work options. Local candidates to Norman and Oklahoma City, preferred.
 
 
Shape the Future of Online Learning with OU Education Services:
OU Education Services (OUES) is a nonprofit corporation established to manage and expand online learning for the University of Oklahoma System. As a growing education technology organization, we are dedicated to delivering innovative solutions that enhance learning outcomes, improve student experiences, and support the university's mission of providing high-quality education to learners everywhere.
At OUES, we prioritize collaboration and provide opportunities for our teams to work closely to deliver meaningful, impactful results. We are a talent focused organization and encourage applicants from all regions, we have a preference for candidates who are in or open to relocating to the Oklahoma City metro area. Being part of our vibrant community fosters richer collaboration and a stronger alignment with OU and the OUES mission.
 
 
Job Summary:
 
A Student Success Coach is a mentor and advocate who helps students navigate the unique challenges of online education. Their primary goal is to ensure students remain engaged, motivated, and on track to achieve their academic and personal goals. By offering tailored support and resources, they play a crucial role in enhancing retention and fostering success in a virtual learning environment. The successful candidate will have a background in customer service or student support services in any educational environment with a desire to support students through their educational journey. They will be able to build relationships over the phone, help answer questions or direct students to appropriate resources, and work with students from initial registration to graduation.
 
 
Key Responsibilities:
 
   Develop understanding of OU Online programs and academic colleges.
   Serve as primary contact for online students during their academic program 
   Ability to establish relationships over phone, text, and email and manage student
communication.
   Establish self as a subject matter expert in assigned program(s) through knowledge
of course sequence, custom schedules, program specific policies, and other degree
requirements.
   Understand the workings of the assigned institutions course registration and
mapping process.
   Ability to monitor program progress and provide support and guidance accordingly.
   Work independently on daily task management, aligning tasks and strategies with
departmental SOP.
   Coordinate with Team Lead and Student Success Manager to prioritize tasks and
realign efforts when needed.
   Employ a consultative approach to guide and support students through their online
programs.
   Direct students to appropriate partner and program policies, processes, and offices
as needed to resolve student concerns.
 
 
Qualifications:
      Minimum 0-2 years professional work experience
      Bachelor's degree required
      Experience in Salesforce or similar CRM, preferred
 
 
Additional Skills/Requirements:
      Strong interpersonal skills, team oriented and proactive
      Excellent written and verbal communication skills. 
      Ability to establish relationships with prospective students over phone, text and
email
      Passion for education and helping people achieve their goals.
    Good attitude, positive mindset, and commitment to the OUES values
    Keen interest in learning new things
    Ability to work in a fast-paced, entrepreneurial environment
      Strong analytical and problem-solving skills. 
      Computer literacy: MS Word, Excel, SaaS, MS Teams
 
 
Benefits Include:
   Competitive salary & benefits package
   401K plan
   Unlimited PTO policy
   Hybrid Work Policy
   Community giving/volunteer program
   Wellness reimbursement
   Professional development and career growth opportunities
$50,000 - $55,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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