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Orgvue

Customer Success Manager - North America

Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR ...

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What are the key skills and qualifications needed to thrive as an Orgvue Analyst, and why are they important?

To thrive as an Orgvue Analyst, you need strong analytical skills, proficiency in data visualization, and a background in HR, business analytics, or a related field. Familiarity with Orgvue software, Excel, and data management tools is typically required, while certifications in analytics or HR systems can be advantageous. Attention to detail, effective communication, and problem-solving abilities help you interpret data and collaborate with stakeholders. These skills are critical for delivering actionable organizational insights and supporting data-driven workforce planning.

How does an Orgvue Analyst typically collaborate with HR and business leaders during organizational design projects?

An Orgvue Analyst works closely with HR professionals and business leaders to gather workforce data, analyze organizational structures, and provide insights for decision-making. This collaboration often involves facilitating workshops, presenting data-driven scenarios, and recommending actionable changes to improve efficiency or align with company strategy. Analysts play a key role in translating complex data into practical recommendations, ensuring that stakeholders understand the impact of proposed changes. Regular communication and cross-functional teamwork are essential to ensure project success and alignment with organizational goals.

What is Orgvue and what does an Orgvue specialist do?

Orgvue is a workforce analytics and organizational design platform used by businesses to visualize, model, and analyze their organizational structure, roles, and workforce data. An Orgvue specialist is responsible for managing and leveraging the Orgvue platform to support organizational change initiatives, data-driven decision making, and workforce planning. They help organizations optimize structures, identify skill gaps, and streamline processes by turning complex data into actionable insights. Their work often involves collaborating with HR, finance, and business leaders to ensure the organization is aligned with its strategic goals.
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Orgvue jobs near you
Infographic showing various Orgvue job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 86% In-person, and 14% Remote job distribution.

Customer Success Manager - North America

Orgvue

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

Orgvue is a leading organizational design and planning software platform that captures the power of data visualization and modelling to build more adaptable, and better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world.
Orgvue is used by the world's largest and best-known enterprises and management consulting firms to visualize and confidently build the businesses they want tomorrow, today.
The company is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney.
About the role
We are looking for a Customer Success Manager to join our North American team to support our continued growth.
You will be responsible for managing a portfolio of accounts, ensuring that each customer is getting maximum value from the Orgvue platform. You will be the key point of day-to-day communications between our customer stakeholders and members of our account management, advisory, support and product teams. You will build a deep understanding of both Orgvue and your customers' use-cases so that you can offer best-in-class service. This role will be good for someone who is inquisitive, likes solving technical and business problems, and who has strong people and communication skills, as well as and ability to prioritize, and manage time effectively.
When not working with customers you will be working with other team members on projects to help build the function or to add value for our customers.
What you will be doing
Customer Success Management
  • Manage accounts, ensuring that customers can meet their business objectives and obtain on-going value from using orgvue
  • Work with cross functional team mates to create and maintain success plans for all customers within the portfolio
  • Build strong relationships with the account management, advisory, technical account management, product and advisory teams to ensure that account plans are executed seamlessly
  • Manage customer communications through regular check-ins focussing on supporting and enabling users to achieve business outcomes and customer objectives
  • Provide coaching and support to super users
  • Drive advocacy through customer specific and regional events and communications
  • Maintain an understanding of customers' use-cases, business objectives and tenant and solution configurations to ensure that each meeting or conversation provides value
  • Pull in the right resources, from across the business, to ensure that opportunities and issues are managed effectively
  • Identify and effectively communicate additional use-cases that would benefit the customer
  • Ensure that all relevant data is captured and updated weekly within our customer success platform
  • Ensure that knowledge is shared appropriately across the team to maximize effectiveness and efficiency
  • Ensure that customer feedback is effectively communicated back to the product management team
  • Work with account management and advisory to support upsell and cross-sell opportunities
  • Identify and manage customer issues and risks effectively and in line with process

Project Work
Spend approximately 20% of time working on projects that will either improve the function or add value to customers such as:
  • Process documentation improvements
  • Customer event preparation
  • Knowledge Base content creation and maintenance

Requirements
Knowledge and Experience
  • Bachelors Degree
  • Previous Customer Success, Account Management, HR Business or Consulting experience
  • Knowledge of organisation design, transformation. workforce analytics, and workforce planning (preferred)

Skills
  • Data driven and very strong analytical skills
  • Excellent written and verbal communication
  • Stakeholder management
  • Customer focussed
  • Time management and task prioritization

Benefits
  • 5% matched 401k
  • Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
  • 25 days paid vacation (plus 1 extra day for every year of employment up to a maximum of 30 days)
  • Healthcare premiums 100% paid by employer for majority of plans including family, dental and vision
  • Competitive commission structure
  • Eligible for Transaction Bonus

Here at Orgvue we promote individualism and a diverse workforce to build on our future success

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