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Order Management Team Lead Jobs (NOW HIRING)

AprilAire

Order Management Specialist

Madison, WI · On-site

$19.75 - $26.25/hr

You will join a team of professionals who are passionate, customer focused, adaptable, and leading ... PO management * Logistic coordination, order/tracking status, generate packing slips/bill of lading

Aston Carter

Order Management Specialist

Hanover, MD · On-site

$25 - $32/hr

Order Management Specialist As an Order Management Specialist, you will be responsible for ... Employees are encouraged to think boldly and innovate within a team-first mindset that values ...

AprilAire

Order Management Specialist

Madison, WI · Hybrid

$19.75 - $26.25/hr

You will join a team of professionals who are passionate, customer focused, adaptable, and leading ... PO management * Logistic coordination, order/tracking status, generate packing slips/bill of lading

FLEX Inc

Order Management Administrator

Columbia, SC · On-site

... lead-time restrictions, and modification of schedules within limited parameters. * Runs routine ... team: * Typically requires a minimum of five years of related experience. * Requires good ...

Skydio, Inc

Order Management Analyst

San Mateo, CA · On-site

$103K - $135K/yr

The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and ... Manage end-to-end order processing and fulfillment activities for Skydio products and services

FLEX Inc

Order Management Administrator

Austin, TX · On-site

... lead-time restrictions, and modification of schedules within limited parameters. • Runs routine ... orders are released to manufacturing and authorizations for shipping are released in time to meet ...

Flex

Order Management Administrator

Austin, TX

Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification ...

Flextronics

Order Management Administrator

Austin, TX · On-site

Coordination and communication of order expedite requests to production control- may include preliminary determination of material and capacity availability, lead-time restrictions, and modification ...

TEKsystems

Order Management Specialist

Centennial, CO

$16 - $18/hr

Description Responsible for managing orders provided by contracted selling partners. This includes ... Must have the ability to manage high volume, great customer service skills and a team player. Good ...

clarks

Retail PT Management Team Lead

Washington, PA · On-site

$15.75 - $17.75/hr

Some responsibilities of a Team Lead may include: * Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager * Consistently deliver positive sales ...

clarks

Retail PT Management Team Lead

Washington, PA · On-site

$15.75 - $17.75/hr

Some responsibilities of a Team Lead may include: * Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager * Consistently deliver positive sales ...

clarks

Retail PT Management Team Lead

Washington, PA · On-site

$15.75 - $17.75/hr

Some responsibilities of a Team Lead may include: * Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager * Consistently deliver positive sales ...

clarks

Retail PT Management Team Lead

Washington, PA · On-site

$15.75 - $17.75/hr

Some responsibilities of a Team Lead may include: * Serve as the Manager on Duty for the store in the absence of the Store Manager and Assistant Manager * Consistently deliver positive sales ...

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Order Management Team Lead information

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How much do order management team lead jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for order management team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does an Order Management Team Lead do?

An Order Management Team Lead oversees the team responsible for processing customer orders, ensuring accuracy and timely fulfillment. They coordinate between sales, logistics, and customer service departments to resolve issues and improve order workflows. Their role includes supervising team performance, implementing process improvements, and serving as a main point of contact for escalated order issues. Ultimately, they help ensure customer satisfaction by maintaining efficient order management operations.

What are some common challenges faced by an Order Management Team Lead, and how can they be addressed?

Order Management Team Leads often encounter challenges such as managing high order volumes, ensuring order accuracy, and coordinating effectively between sales, logistics, and customer service teams. To address these, strong organizational skills, attention to detail, and clear communication are essential. Implementing efficient processes, leveraging order management software, and fostering a collaborative team environment can help streamline operations and resolve issues quickly. Proactively identifying bottlenecks and encouraging ongoing training also contribute to smoother order fulfillment and improved customer satisfaction.

What are the key skills and qualifications needed to thrive as an Order Management Team Lead, and why are they important?

To thrive as an Order Management Team Lead, you need expertise in order processing, inventory management, and team leadership, often supported by a bachelor's degree in business or supply chain management. Familiarity with ERP systems, order management software, and proficiency in Microsoft Excel are typically required. Strong organizational, problem-solving, and communication skills help you effectively coordinate teams and resolve issues quickly. These skills are crucial for ensuring accurate order fulfillment, customer satisfaction, and efficient workflow within the organization.

What is the difference between Order Management Team Lead vs Customer Service Supervisor?

AspectOrder Management Team LeadCustomer Service Supervisor
CredentialsExperience in supply chain, logistics, or order processing; sometimes certifications in inventory or supply chain managementExperience in customer service; often requires communication or customer relations certifications
Work EnvironmentOffice setting, coordinating with logistics, sales, and warehouse teamsOffice or call center environment, managing customer interactions and support teams
Industry UsageCommon in retail, manufacturing, and distribution sectorsCommon across retail, telecom, and service industries

The Order Management Team Lead focuses on overseeing order processing, logistics, and supply chain coordination, while the Customer Service Supervisor manages customer interactions and support. Both roles require strong communication skills and team leadership but differ in their primary focus areas within the organization.

More about Order Management Team Lead jobs
What cities are hiring for Order Management Team Lead jobs? Cities with the most Order Management Team Lead job openings:
What job categories do people searching Order Management Team Lead jobs look for? The top searched job categories for Order Management Team Lead jobs are:
Order Management Team Lead jobs near you
Infographic showing various Order Management Team Lead job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 15% Part Time, 3% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.
Order Management Specialist

Order Management Specialist

AprilAire

Madison, WI • On-site

$19.75 - $26.25/hr

Full-time

Posted 16 days ago

Key responsibilities

  • Perform accurate and timely entry of customer purchase orders into ERP system.

  • Coordinate with Sales and Distributors via phone and email to resolve open order or account issues.

  • Assist with incoming customer service calls and web chat responses.

Job description

Overview
AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC technologies and innovative thinking. We are proud to have products in over 7 million homes and look forward to our continued success. Give your career a breath of fresh air today and consider joining our team!
We are currently seeking someone who has a great eye for detail and a customer service focused attitude as a Customer Service and Order Management Specialist!
Shift: Monday-Friday 8:15am-5pm (no weekends!) (earlier shifts are based on seniority).
Compensation: Competitive pay & benefits with fun team activities during the year
Location: 130 S. Ingersoll Madison, Wisconsin 53703 (near UW-Madison campus and free parking)
Work style: If you meet performance metrics, this role has the opportunity to work from home one day per week.
Career Opportunity: This role is a good fit for someone looking to build their career with our customers and move into further sales (external or internal), marketing, or more! This role is a key pipeline to other areas of our business.
Responsibilities
Your day will include:
  • Performs accurate and timely entry of customer purchase orders into ERP system.
    • Reviews orders for completeness of specifications, quantity, pricing as well as customer account for other special agreements.
    • Maintains customer specific notes to ensure proper handling of orders.
    • Develops and maintains in-depth knowledge of customer classifications, products, pricing, and shipping methods.
    • Create new ship to and bill to addresses within software as needed.
    • Maintains customer database.
    • Maintains special price program (Kardex) for customers with special pricing.
    • Enters debit and credit memos.
  • Monitor open ("A-Status") order report to ensure timely resolution of order processing and communicate pertinent information as necessary.
    • Perform research, determine root cause analysis, and make recommendations to management/sales to implement improved process to reduce "A-Status" orders.
    • Coordinate with Sales and Distributors via phone and email to take appropriate steps to resolve open order/account issues. (Ex: pricing, quantity discrepancy, request revised PO, etc.)
  • Manage email mailbox correspondence to provide support on:
    • Pricing requests
    • PO management
    • Logistic coordination, order/tracking status, generate packing slips/bill of lading
    • Literature requests
    • Post order support, no charge/replacement orders, coordination with manufacturing, data verification (warranty claims, order history)
    • Investigate unresolved short payments
    • Respond/resolve customer inquiries/complaints
  • Assist with incoming customer service calls and web chat responses.

Qualifications
If the below says, "Me!", apply today:
  • Confidence in speaking with customers while accurately documenting details in our system.
  • Exceptional customer service skills-you show empathy, curiosity, and approachability in every interaction.
  • Comfort working with Microsoft Word, Excel, and other office software to keep things organized and efficient.
  • A natural ability to dig into the numbers and use your detail-oriented mindset to uncover insights.
  • Strong critical thinking skills to work through and resolve unique customer orders.
  • Commitment to meeting and maintaining key metrics, ensuring the team consistently delivers on business goals.
  • Technical agility-able to work across multiple tabs and triple monitors without losing focus.
  • Bonus points: Experience with AS400 is a huge plus!

LinkedIn Tag
Claudine Baccheschi #LI-CB1

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