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Order Management Coordinator

Toano, VA · On-site

Communicates daily workload priorities with warehouse supervisors, logistics teams, and inventory control. * Assists Sales team with order priorities and managing cancel dates for orders. * Uses ...

Briggs & Stratton

Lead Order Management

Wauwatosa, WI · On-site

Leading sales administration and order management activities to efficiently maintain a high level ... Prior supervisory/leadership experience preferred * SAP experience preferred * AI Tools experience ...

Briggs & Stratton

Lead Order Management

Wauwatosa, WI · Hybrid

Leading sales administration and order management activities to efficiently maintain a high level ... Prior supervisory/leadership experience preferred * SAP experience preferred * AI Tools experience ...

Briggs & Stratton

Lead Order Management

Wauwatosa, WI · Hybrid

Leading sales administration and order management activities to efficiently maintain a high level ... Prior supervisory/leadership experience preferred * SAP experience preferred * AI Tools experience ...

Celestica

Sales Order Management Rep

Richardson, TX · On-site

Richardson Summary Celestica is looking for a detail-oriented Production Sales Order Management Rep ... Act as the direct daily link between the planning office and the production floor supervisors ...

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$28.5K

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How much do order management supervisor jobs pay per year?

As of May 30, 2026, the average yearly pay for order management supervisor in the United States is $69,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Order Management Supervisor, and why are they important?

To thrive as an Order Management Supervisor, you need expertise in supply chain processes, order fulfillment, and inventory control, often backed by a relevant bachelor's degree and supervisory experience. Familiarity with ERP systems like SAP or Oracle, order processing software, and advanced Excel skills are typically required. Strong leadership, problem-solving abilities, and effective communication help in managing teams and resolving customer or vendor issues efficiently. These skills ensure accurate order processing, high customer satisfaction, and streamlined operations within fast-paced environments.

What are some common challenges faced by Order Management Supervisors, and how can they be effectively addressed?

Order Management Supervisors often encounter challenges such as managing high order volumes during peak seasons, resolving discrepancies between sales, warehouse, and logistics teams, and maintaining accurate documentation. Effective communication and strong organizational skills are key to overcoming these issues. Implementing robust order tracking systems and fostering cross-department collaboration can help streamline processes and minimize errors. Regular training and clear standard operating procedures also contribute to smoother operations and team efficiency.

What does an Order Management Supervisor do?

An Order Management Supervisor oversees the processing of customer orders from receipt to delivery, ensuring accuracy, efficiency, and customer satisfaction. They manage a team responsible for order entry, tracking, and fulfillment, and often collaborate with sales, warehouse, and shipping departments to resolve issues. Additionally, they monitor key performance indicators, implement process improvements, and ensure compliance with company policies and procedures.

What is the difference between Order Management Supervisor vs Customer Service Supervisor?

AspectOrder Management SupervisorCustomer Service Supervisor
Primary FocusOversees order processing, fulfillment, and logisticsManages customer interactions, support, and satisfaction
Required SkillsSupply chain knowledge, order systems, coordinationCommunication, problem-solving, customer relations
Work EnvironmentWarehouses, logistics centers, supply chain departmentsCall centers, retail stores, service departments
Common CertificationsSupply chain certifications, ERP system trainingCustomer service certifications, communication courses

The Order Management Supervisor focuses on ensuring efficient order processing and logistics, while the Customer Service Supervisor emphasizes maintaining high customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

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Order Management Supervisor jobs near you

Manager, Order Management

Russell Stover

Kansas City, KS • On-site

Full-time

Posted 23 days ago

Job description

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!
A day in the life...
As an Order Management Manager, you will have oversight of the order management team consisting of 4 analysts. You will be the liaison between Russell Stover and LSNA (a shared service organization for sales and distribution, and our 3PL network) to ensure the timely and accurate processing of orders from our manufacturing plants to our customers. You will foster a collaborative culture of continuous improvement to provide optimum service at optimum cost. We are looking for a leader with exemplary problem-solving ability that will challenge, motivate, and empower team members to grow professionally.
What you will be doing...
  • Effectively addresses complex customer issues and ensures proper handling of all customer orders
  • Perform issue resolution and root cause analysis. Collaborate with the Customer Solutions and Sales Teams to perform root cause analysis and issue resolution. This involves clear clarification of the customer issue, root cause analysis, and evaluating best solution for resolution. Monitoring of the resolution for expeditious execution and proper customer follow up
  • Identify and resolve seasonal item risks and opportunities communicating with Demand & Supply Planning, Deployment, Sales, and the customer. Work closely with production timing and order shipment expectations for high customer deliverables
  • Work within multiple systems (SAP, TMS, BI, etc) that often require manual manipulation of data and updates to ensure customer orders are processed in accordance with LSNA protocols as well as the customer
  • Lead and participate in cross collaborative meetings with LSNA and the other brands for management of several key transportation and warehousing metrics (Sailing Compliance, OS&Ds, etc.)
  • Identify supply chain and business interdependencies in his/her work and coordinate as needed with other cross functional areas to drive customer fill rates at lowest possible cost
  • Leads talent management, professional development, and retention strategy for direct reports
  • Develops robust processes and works to give employees the opportunity to master the processes and the tools of Order Management
  • Monitor and correct customer price and EDI errors when they occur

If visiting our manufacturing plants, you will be expected to:
  • Adhere to Good Manufacturing Practices (GMP) to ensure product quality and maintain compliance with food safety standards
  • Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the plant's food safety and quality objectives
  • Promptly report and take appropriate action on any observed or potential food safety hazards, process deviations, or non-conformities by notifying the designated plant supervisor, in accordance with your role and responsibilities
  • Actively contributes to the continuous improvement of the company's Food Safety Culture through engagement and actions aligned with your role

This job posting is not all inclusive and other duties may be assigned.
Do you have what it takes?
(Basic Qualifications)
  • Bachelor's degree or equivalent work experience
  • 5+ years of experience in Supply Chain
  • Advanced skills in Microsoft Word, Excel, and an ERP system
  • Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation

Do you stand above the rest?
(Preferred Qualifications)
  • Bachelor's degree in Supply Chain or Business
  • 3+ years of progressive leadership experience
  • SAP experience
  • Team focused and collaborative
  • Strong problem solving/root cause analysis skills
  • Ability to effectively communicate complex and detailed information verbally and/or in writing
  • Ability to operate effectively in stressful situations
  • Proven ability to handle multiple tasks, organize and coordinate activities effectively in complex situations with great attention to detail
  • Knowledge and experience working with Electronic Data Interface (EDI)

At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.
We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.
Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.
Make Happy. Work Happy.

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