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Order Management Supervisor Jobs (NOW HIRING)

Expeditors

Order Management Supervisor

Nashville, TN · On-site

Take primary role in billing BNA Order Management customers. * Operational Excellence In conjunction with department leadership, monitors and improves product District Excellence and Global Business ...

Targeted Pet Treats

Order Management Clerk

Columbus, OH

$16 - $19.25/hr

The individual works closely with Order Management Supervisor to ensure that every order is processed accurately and delivered on time. Excellent organizational skills with a strong attention to ...

Targeted Pet Treats

Order Management Clerk

Columbus, OH · On-site

$15.50 - $18.75/hr

The individual works closely with Order Management Supervisor to ensure that every order is processed accurately and delivered on time. Excellent organizational skills with a strong attention to ...

Targeted Pet Treats

Order Management Clerk

Columbus, OH · On-site

$16 - $19.25/hr

The individual works closely with Order Management Supervisor to ensure that every order is processed accurately and delivered on time. Excellent organizational skills with a strong attention to ...

Trystar Inc

Order Management Specialist

Burnsville, MN · On-site

$20 - $26.75/hr

Reporting to the Order Maintenance Supervisor, you'll have the opportunity to support a diverse ... Manage the entire order processing workflow, from PO receipt to invoicing. * Review all customer ...

New

UMG Cleaning

Work Order Manager

Englewood, NJ

Work Order Management * Receive, review, and prioritize incoming work orders. * Dispatch work orders to Area Managers, Supervisors, or subcontractors. * Monitor work orders from creation through ...

Paychex

Order Management Specialist I

West Henrietta, NY · Remote

$18.75 - $25/hr

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and ... Monitors and releases back orders in conjunction with the Distribution Supervisor and posts ...

New

Georg Fischer

Order Management Specialist I

Shawnee, KS

$18.50 - $24.50/hr

The Order Management Specialist is responsible for accepting incoming calls and making outgoing ... Requires regular attendance per the schedule assigned by the supervisor. * Initiate customer ...

New

ABB

Order Management Lead

Pinetops, NC

Managing the resolution of customer issues, including order, technical, and payment-related issues ... SAP experience required. * 1-2 years of leadership or supervisory experience . * Proven experience ...

ABB

Order Management Lead

Pinetops, NC · On-site

Managing the resolution of customer issues, including order, technical, and payment-related issues ... SAP experience required. * 1-2 years of leadership or supervisory experience . * Proven experience ...

Abb Holdings Inc

Order Management Lead

Pinetops, NC · On-site

Managing the resolution of customer issues, including order, technical, and payment-related issues ... SAP experience required. * 1-2 years of leadership or supervisory experience . * Proven experience ...

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Order Management Supervisor information

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$28.5K

$69.9K

$144.5K

How much do order management supervisor jobs pay per year?

As of Aug 27, 2026, the average yearly pay for order management supervisor in the United States is $69,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,000.00 and $76,000.00 per year, depending on experience, location, and employer.

What does an order management supervisor do?

An Order Management Supervisor oversees the processing of customer orders from receipt to delivery, ensuring accuracy, efficiency, and customer satisfaction. They manage a team responsible for order entry, tracking, and fulfillment, and often collaborate with sales, warehouse, and shipping departments to resolve issues. Additionally, they monitor key performance indicators, implement process improvements, and ensure compliance with company policies and procedures.

What are the key skills and qualifications needed to thrive as an order management supervisor, and why are they important?

To thrive as an Order Management Supervisor, you need expertise in supply chain processes, order fulfillment, and inventory control, often backed by a relevant bachelor's degree and supervisory experience. Familiarity with ERP systems like SAP or Oracle, order processing software, and advanced Excel skills are typically required. Strong leadership, problem-solving abilities, and effective communication help in managing teams and resolving customer or vendor issues efficiently. These skills ensure accurate order processing, high customer satisfaction, and streamlined operations within fast-paced environments.

What are some common challenges faced by order management supervisors, and how can they be effectively addressed?

Order Management Supervisors often encounter challenges such as managing high order volumes during peak seasons, resolving discrepancies between sales, warehouse, and logistics teams, and maintaining accurate documentation. Effective communication and strong organizational skills are key to overcoming these issues. Implementing robust order tracking systems and fostering cross-department collaboration can help streamline processes and minimize errors. Regular training and clear standard operating procedures also contribute to smoother operations and team efficiency.

What is the difference between Order Management Supervisor vs Customer Service Supervisor?

AspectOrder Management SupervisorCustomer Service Supervisor
Primary FocusOversees order processing, fulfillment, and logisticsManages customer interactions, support, and satisfaction
Required SkillsSupply chain knowledge, order systems, coordinationCommunication, problem-solving, customer relations
Work EnvironmentWarehouses, logistics centers, supply chain departmentsCall centers, retail stores, service departments
Common CertificationsSupply chain certifications, ERP system trainingCustomer service certifications, communication courses

The Order Management Supervisor focuses on ensuring efficient order processing and logistics, while the Customer Service Supervisor emphasizes maintaining high customer satisfaction. Both roles require strong communication skills but differ in their core responsibilities and work environments.

More about Order Management Supervisor jobs

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Cities with the most Order Management Supervisor job openings:

What states have the most Order Management Supervisor jobs?

States with the most job openings for Order Management Supervisor jobs include:

What job categories do people searching Order Management Supervisor jobs look for?

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Order Management Supervisor jobs near you
Infographic showing various Order Management Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $69,896 per year, or $33.6 per hour.

Order Management Supervisor

Hyperion Materials & Technologies

Dublin, OH • Hybrid

Full-time

Re-posted 29 days ago

Hyperion Materials & Technologies rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Summary

The Order Management Supervisor is a hands-on leader responsible for managing a portfolio of customer accounts while supervising a team of Order Management Representatives across the Americas. In addition to performing day-to-day order management activities for assigned accounts, this role provides direct leadership, coaching, and performance management for a team of customer service professionals. The Supervisor leads daily visual management meetings, monitors team performance and service levels, supports employee development through training and onboarding, ensures compliance with established processes and policies, and drives continuous improvement to deliver an exceptional customer experience. This is a hybrid position based in our Dublin, Ohio office. Other locations will be considered for internal candidates. 
 

Essential Duties and Responsibilities
  • Manage a portfolio of assigned customer accounts while ensuring exceptional service and timely order processing.
  • Receive and process customer orders submitted by customers, the sales team, and eCommerce channels.
  • Enter and validate customer order information in the ERP system to ensure accurate and timely order execution.
  • Verify new customer accounts are properly established in M3 and coordinate with internal stakeholders to complete customer setup when required.
  • Validate product master data for new and existing products, partnering with Product Units (PUs) to resolve setup issues that could delay order fulfillment.
  • Verify customer pricing for ordered products and coordinate with the business to establish or update pricing as needed.
  • Determine the appropriate order fulfillment process and manage order entry to ensure accurate transactions across business entities.
  • Review customer purchase orders for completeness, compliance with company requirements, and alignment with approved pricing and quotations.
  • Provide customers with timely order confirmations and communicate order status as needed.
  • Resolve customer claims, including credits, rebills, and other order-related adjustments, following Product Unit review and approval.
  • Coach, mentor, and provide regular performance feedback to Order Management Representatives, establishing clear expectations, recognizing achievements, and addressing performance concerns in a timely manner.
  • Conduct daily visual management meetings to review workload, performance metrics, priorities, and continuous improvement opportunities.
  • Monitor customer service performance metrics, identify trends, and recommend process improvements to the Customer Experience Manager and Customer Experience Projects Manager.
  • Ensure compliance with established order management processes, customer service policies, and internal controls.
  • Serve as the first point of escalation for complex customer order issues and collaborate cross-functionally to drive timely resolution.
  •  
Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 

Education and/or Work Experience
  • High School Diploma, BS Degree in Communications, Operations, Business, Sales or Engineering preferred.
  • 5-7 years of experience in customer service or other customer-facing role
  • 1-2 years in a leadership role
  • Experience in Oracle and M3 or similar system a plus
     
Technical Skills/Physical Requirements
  • Self-starter, highly motivated with excellent business-wide communication skills.
  • Ability to work self-directed and prioritize a wide range of projects or requests on an ogoing basis.
  • Proficient computer skills.  Familiarity with Microsoft Office Suite.
  • Ability to quickly acquire knowledge of technical products.
  • Ability to work flexible schedules/extended hours on occasion to collaborate with partners in Europe and Asia. 
  • Travel: Ability to travel <10% of the time. Occasional travel to visit customers.  

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