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Order Management Associate Jobs in Plano, TX (NOW HIRING)

Capstone Logistics

Order Selector

Dallas, TX · On-site

$16 - $18.25/hr

Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and ...

Capstone Logistics

Order Selector

Dallas, TX · On-site

$16 - $18.25/hr

Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and ...

Compass Group

ORDER BUILDER (NIGHT SHIFT)

Carrollton, TX · On-site

$18/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

Twin Liquors

Wholesale Order Builder

Dallas, TX · On-site

$14.25 - $18.75/hr

Twin Liquors Warehouse Associate Twin Liquors isn't just another job it's a passion, it's a career ... Availability to work all regular hours scheduled by a member of management per week * Availability ...

The Consensus

Operations Manager

Dallas, TX · On-site

$90 - $120/hr

They possess a strong ability to utilize Order Management System and various types of material ... Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on ...

New

Stord

Operations Manager

Dallas, TX · On-site

They possess a strong ability to utilize Order Management System and various types of material ... Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on ...

Stord, Inc.

Operations Manager

Dallas, TX · On-site

They possess a strong ability to utilize Order Management System and various types of material ... Lead and develop a team of Area Managers, operations leads and warehouse associates to deliver on ...

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Order Management Associate information

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics.

What are the most commonly searched types of Order Management jobs in Plano, TX?

The most popular types of Order Management jobs in Plano, TX are:

What job categories do people searching Order Management Associate jobs in Plano, TX look for?

The top searched job categories for Order Management Associate jobs in Plano, TX are:

What cities near Plano, TX are hiring for Order Management Associate jobs?

Cities near Plano, TX with the most Order Management Associate job openings:

Order Management Associate jobs near you

National Account Support Specialist - Fortress

PrimeSource Building Products, Inc.

Irving, TX • On-site

Full-time

Re-posted 2 days ago

PrimeSource Building Products rating

5.5

Company rating: 5.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

391st of 428 rated retail wholesalers

Job description

National Accounts Support Specialist

Location: Irving, Texas (Corporate Office)

Company: PrimeSource Building Products, Inc.

PrimeSource Building Products, Inc. is seeking a National Accounts Support Specialist to support National and Major Account order execution, customer platform content, and compliance processes to ensure accurate, on-time fulfillment.

Key Responsibilities

  • Monitor National and Major Account orders (including special orders) from entry through shipment to meet customer delivery expectations.
  • Ensure partner routing, labeling, and compliance requirements are followed; proactively identify and resolve issues that could result in chargebacks.
  • Investigate, dispute, and resolve compliance fines prior to remittance deductions, partnering with internal teams and customer contacts as needed.
  • Maintain and improve item setup/content across customer platforms; support .com onboarding and ongoing data accuracy that populates customer sites.
  • Upload daily inventory and other required feeds to customer/partner platforms to support ordering and availability accuracy.
  • Manage internal SAP order blocks and coordinate resolution to keep orders moving while protecting customer commitments.
  • Coordinate new store orders to support store openings, ensuring complete and on-time shipment.
  • Resolve customer inquiries and delivery issues; document actions, follow through to closure, and communicate status updates.
  • Prepare and distribute routine reporting (e.g., weekly POS reporting) and maintain accurate records to support the National Accounts team.

Required Qualifications

  • Associate or bachelor's degree (2- 4 years), or an equivalent combination of education and experience.
  • 1+ year of sales support, customer service, order management, or related experience.
  • Advanced Excel skills (required), including the ability to create and maintain reports.
  • Strong attention to detail with the ability to prioritize, multi-task, and follow processes in a fast-paced environment.
  • Professional, confident communication skills (phone and email) and the ability to build productive internal and external relationships.

Preferred Qualifications

  • Experience managing National Account compliance, chargebacks, and/or routing guide requirements.
  • SAP experience, including order blocks and order management workflows.
  • Customer platform/content management experience (item setup, product content, data feeds, eCommerce onboarding).
  • Photoshop (or similar) experience.
  • Knowledge of the building materials industry.

What PrimeSource Building Products employees say

Pay

Benefits

Hours and flexibility

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