New Tech Global Staffing is currently seeking a Bilingual Order Management Specialist for a client located in Houston, TX to join our team. This is a full-time, hybrid opportunity.
Pay: $28.00/hour
Schedule: Monday through Friday, 8:00 AM to 4:30 PM
Work Arrangement: Hybrid (1 day in office, 4 days remote)
Location Requirement: Local Houston-area candidates only
Summary:
Responsible for ensuring accurate and timely order processing while delivering exceptional customer service. This position serves as the primary liaison between customers and internal departments to manage order inquiries, resolve discrepancies, monitor order status, and ensure a seamless customer experience. The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.
Responsibilities
Process and maintain customer purchase orders received through multiple order entry methods including manual entry, EDI, eCommerce, and automated platforms
Review, investigate, and resolve order exceptions and holds to ensure timely fulfillment
Monitor order status and proactively follow up on aging, delayed, or backlogged orders
Validate order information including pricing, inventory availability, compliance requirements, and customer specifications
Maintain accurate order documentation and records in accordance with company policies and procedures
Respond promptly and professionally to customer and internal inquiries via phone and email
Collaborate with internal departments to resolve order issues and improve customer satisfaction
Provide excellent customer service while maintaining strong relationships with customers and business partners
Accurately enter and manage large volumes of order information with a high level of attention to detail
Learn and adapt to evolving order management systems, procedures, and business processes
Prioritize multiple tasks and deadlines in a fast-paced environment
Other duties may be assigned
Qualifications
High School Diploma or equivalent required
Associate's Degree preferred
Minimum of 2 years of customer service and/or order management experience
Fluent in English and Spanish with the ability to professionally communicate with customers
Proficient with Microsoft Outlook and Microsoft Teams
Strong data entry skills with excellent accuracy and attention to detail
Experience with CRM, ERP, JDE, or other order management systems preferred
Strong organizational, problem-solving, and multitasking skills
Excellent verbal and written communication skills
Ability to manage changing priorities and work effectively in a fast-paced environment
Strong customer service orientation and interpersonal skills
Ability to work independently while collaborating with cross-functional teams
Professional demeanor with a commitment to providing exceptional customer support
Local Houston-area candidates only