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Order Management Associate Jobs in Plano, TX (NOW HIRING)

AXL Advanced

Part Time Shipping Associate

Wylie, TX · On-site

$10 - $17/hr

AXL Advanced is seeking a detail-oriented, reliable, and experienced Shipping Associate to join our ... Familiarity with Shopify order management * Military veteran status * Knowledge of tactical gear ...

SMS INFOCOMM CORPORATION

Clerk RTV - OM

Grapevine, TX

$15.25 - $18.50/hr

Works well with a team and exhibits effective communication skills, essential to providing instructions and suggestions about order processing flows to management and other associates. * Pays close ...

SMS INFOCOMM CORPORATION

Clerk RTV - OM

Grapevine, TX · On-site

$15.25 - $18.50/hr

Works well with a team and exhibits effective communication skills, essential to providing instructions and suggestions about order processing flows to management and other associates. * Pays close ...

Jade Global, Inc

Associate Principal Consultant

Irving, TX · On-site

$90 - $130/hr

Responsible for providing the requirements for RICE development and support of CRM and OM systems such as ServiceNow and MS Dynamics Applications, Order Management, Procurement, Billing and Invoicing.

Compass Group

ORDER BUILDER

Carrollton, TX · On-site

$17/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

Canteen

ORDER BUILDER (FULL TIME)

Carrollton, TX · On-site

$17/hr

Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space ... Associates at Canteen are offered many fantastic benefits. Full-time and part-time positions offer ...

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Order Management Associate information

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.

What are the most commonly searched types of Order Management jobs in Plano, TX?

The most popular types of Order Management jobs in Plano, TX are:

What job categories do people searching Order Management Associate jobs in Plano, TX look for?

The top searched job categories for Order Management Associate jobs in Plano, TX are:

What cities near Plano, TX are hiring for Order Management Associate jobs?

Cities near Plano, TX with the most Order Management Associate job openings:

Order Management Associate jobs near you

Inside Sales Associate II

White Cap Supply Holdings, LLC

Irving, TX

Full-time

Posted 8 days ago

White Cap rating

7.2

Company rating: 7.2 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

6th of 13 rated diy builders merchants

Job description

A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for ensuring accurate order processing, pricing, and procurement while delivering dependable service to customers. Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.

Major Tasks, Responsibilities and Key Accountabilities

  • Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.

  • Manages basic pricing within established guidelines to maintain margin goals.

  • Coordinates non-stock procurement and logistics to meet customer needs.

  • Handles payments securely, including credit card, check, and cash transactions.

  • Identifies stock products and recommends comparable alternatives to support customer requirements.

  • Ensures service commitments through proactive coordination and follow-up.

  • Maintains accurate records and documentation for transactions and procurement activities.

  • Guides and trains junior associates to promote teamwork and dependable performance.

Nature and Scope

  • Refers complex, unusual problems to supervisor.

  • Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

  • None.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

  • 1 to 2 years' inside sales or customer service experience.

  • Ability to manage procurement processes and coordinate logistics.

  • Strong organizational skills for handling multiple priorities.

  • Demonstrates leadership qualities through mentoring and guidance.

  • Proficient in order management systems and basic reporting tools.

If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.

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