Order Management Associate Jobs in Austin, TX (NOW HIRING)

Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

This position will service BOTH Cedar Park & Georgetown Resorts.

Hourly Rate of $18 - $25.00 per hour, plus a monthly car allowance

Daily Pay Available with On Demand Pay

Complimentary Pet Day Camp - Bring your dog to work with you every day for free!

Pet Paradise Resort is seeking an experienced Facilities Associate to help maintain the safety, functionality, and overall appearance of our resorts. In this role, you will support facility maintenance, perform repairs, uphold cleanliness standards, and assist with administrative tasks to ensure our resorts operate efficiently.

Essential Functions of the Facilities Associate include:

• Manage and update work orders, including notes, photos, receipts, and required documentation
• Provide custodial and housekeeping support alongside Supervisors to maintain resort cleanliness
• Ensure all areas are safe and orderly-report hazards or repair needs promptly to resort leadership
• Verify completed work with resort and facilities leadership to ensure quality and satisfaction
• Support maintenance and repairs for HVAC, electrical, and general building systems
• Maintain resort amenities, including play yards, pools, splash pads, misters, fans, and other equipment
• Lead training on animal care equipment and facility systems, including water bowls, kennel doors, cleaning equipment, and other operational components
• Plan, schedule, and purchase materials needed for maintenance projects
• Accurately track time using project management and payroll systems
• Follow all safety policies and OSHA guidelines while performing maintenance tasks
• Travel up to 50% within the assigned market to support multiple resort locations

Required Qualifications:

• Two to Four years of related experience
• Must have Valid Driver's License and reliable transportation
• Strong communication skills with the ability to work effectively with resort leadership, vendors, and team members
• Working knowledge of basic electrical, plumbing, carpentry, painting, and general building repairs
• Strong organizational and time management skills with the ability to multitask
• Ability to lift and move up to 50 pounds regularly
• Commitment to following OSHA regulations and all company safety policies and procedures
• Ability to travel up to 50% within an assigned market to support multiple resort locations

Preferred Qualifications:

• Experience maintaining commercial facilities and hospital properties
• HVAC, electrical, plumbing, or other maintenance certifications are a plus
• Basic computer skills, including Microsoft Office and the ability to use work order management systems

Check out our Perks & Benefits!

• Complimentary Pet Day Camp - Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off
• 401(k) with company match
• Health (with company-funded HSA option), Dental and Vision Insurance

Language Skills
Ability to read, analyze and interpret technical writing, schemes, building plans, etc.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use his hands to handle or feel and talk or hear; the employee is frequently required to reach with hands and arms; the employee is frequently required to stand, walk, climb and balance; stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 50 pounds. A team-lift may be required for heavier items.

Work Environment
The work environment at Pet Paradise is fast-paced and the noise level is usually loud. The safety of our team members and pets is a high priority. As a Facilities Associate, you may be exposed to animals that are agitated and/or injured. Animals may scratch and/or bite. Due to our unique work environment, you will work in outdoor weather conditions or high, precarious places. You may be exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin