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Order Management Associate Jobs in Austin, TX (NOW HIRING)

CMP Management

Customer Care Associate

Leander, TX · On-site

$42K - $48K/yr

Located in Old Town Leander just minutes north of Austin, CMP Management is the leading provider of ... orders, fulfillment, shipping, and deliveriesSupporting account, membership and event team ...

CMP Management

Customer Care Associate

Leander, TX · On-site

$13.75 - $19/hr

Located in Old Town Leander just minutes north of Austin, CMP Management is the leading provider of ... Assisting internal team members with supply orders, fulfillment, shipping, and deliveries

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.75 - $22.25/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Enviromedica

Customer Experience Specialist

Austin, TX · On-site

$17.50 - $22/hr

Accurately enter and manage customer sales orders, returns, and related transactional data * Assist ... Associate's or Bachelor's degree in Business, Communications, or related field preferred (not ...

Avispa Technology

Logistics Associate

Austin, TX · On-site

$22/hr

... order fulfillment, carrier coordination, documentation management, and material movement while ... Logistics Associate Responsibilities: * Perform shipping, receiving, storage, distribution ...

Avispa Technology

Logistics Associate

Austin, TX · On-site

$22/hr

... order fulfillment, carrier coordination, documentation management, and material movement while ... Logistics Associate Responsibilities: * Perform shipping, receiving, storage, distribution ...

Openwork, LLC

Warehosue Associate

Austin, TX

$18/hr

As a Warehouse Associate, you'll support daily warehouse operations including inventory handling ... Assisting drivers with loading and unloading delivery trucks and managing will-call customer orders.

usahs

Procurement Coordinator

Austin, TX · Hybrid

Coordinate and manage the university-wide ordering of business cards and name badges, ensuring ... Associate's degree required, bachelor's degree in business or related field strongly preferred * A ...

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Order Management Associate information

See Austin, TX salary details

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How much do order management associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for order management associate in Austin, TX is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.80 and $22.41 per hour, depending on experience, location, and employer.

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What are the most commonly searched types of Order Management jobs in Austin, TX? The most popular types of Order Management jobs in Austin, TX are:
What job categories do people searching Order Management Associate jobs in Austin, TX look for? The top searched job categories for Order Management Associate jobs in Austin, TX are:
What cities near Austin, TX are hiring for Order Management Associate jobs? Cities near Austin, TX with the most Order Management Associate job openings:
Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $40,415 per year, or $19.4 per hour.

Customer Service Representative

Saanroo Health Sciences LLC

Austin, TX • On-site

$40K - $70K/yr

Full-time

Medical, Dental, Vision

Posted 21 days ago

Job description

Job title:                    Customer Service Representative III
Location:                   Austin, TX
Job type:                   On-site, full-time
Exempt status:         Non-exempt
Compensation:        $40,000 – $70,000 per year (Varies based on seniority)
Benefits:                   Full health and benefits

Position Summary:
Saanroo’s new Customer Service Representative (CSR) is a primary point of contact for our customers for order fulfillment and is responsible for (1) building brand loyalty, (2) processing POs in an accurate and timely fashion, and (3) ensuring an exceptional customer experience (including fulfillment, issue resolution, product information provision, policy review, and more). The CSR must be a (1) patient listener, (2) quick problem-solver, and (3) clear communicator. The CSR will play a critical role in maintaining customer satisfaction, loyalty, and brand reputation, while meeting or exceeding individual and team order fulfillment goals. 
 
This position spans two functional areas — Customer Service and Order Fulfillment — and the CSR is expected to contribute across both. There is an opportunity for an annual performance bonus if the CSR meets these goals while the business does well.

Key Responsibilities:
Customer Service
•    Provide professional and responsive customer service, addressing questions or escalating issues as appropriate via phone, email, and/or social media.
•    Resolve customer issues related to orders, billing, returns, product usage, and service concerns.
•    Maintain in-depth knowledge of company products, pricing, services, policies, and procedures.
•    Escalate complex or unresolved issues to appropriate teams or supervisors as needed.
•    Meet or exceed individual and team performance metrics, including response time, resolution time, and customer satisfaction scores.
•    Act as the voice of the customer by sharing consistent feedback to management to support process and service improvements.

Order Fulfillment
•    Process customer orders and coordinate with shipping team to ensure accurate and timely fulfillment.
•    Process returns, exchanges, refunds, and account updates in accordance with company policies.
•    Maintain accurate records of customer orders within the CRM system.
•    Collaborate with sales and operations teams to ensure smooth order processing and customer satisfaction.

General
•    Perform additional tasks in support of other departments as assigned.
•    Adhere to quality standards, data privacy requirements, and company guidelines.

Required Qualifications:
•    Associates or Bachelors degree in either Business, Communications, or a related field.
•    3–5 years of experience in customer service, inside sales, or a related client support role.
•    Demonstrated ability to multitask, prioritize, and work effectively in a fast-paced environment.
•    Ability to work independently and collaboratively within a team.
•    Proficiency with standard office software (e.g., Microsoft 365).
•    Excellent problem-solving and conflict-resolution abilities.
•    Professional demeanor with a customer-focused mindset.
•    Effective time management and organizational skills.
•    Strong verbal and written communication skills.
•    Excellent attention to detail and accuracy.

Preferred Qualifications:
•    Proficiency with CRM/ERP systems and order management tools (e.g., HubSpot or comparable platforms).
•    Prior experience in the nutraceutical, health sciences, or consumer products industry.

Compensation & Benefits:
•    Annual salary range of $40,000 – $70,000, commensurate with experience, qualifications, and scope of responsibilities across the customer service and order fulfillment functions.
•    Full benefits package, including medical, dental, and vision coverage.
•    Reasonable, pre-approved business expenses incurred in the course of employment are covered by the company.

Work Environment:
This position is primarily office-based with some exposure to warehouse environments and requires the ability to manage multiple priorities in a fast-paced setting.

Employer Statement:
Saanroo Health Sciences LLC is duly registered and qualified to conduct business as an employer in the State of Texas. Saanroo Health Sciences is an equal opportunity employer and considers all qualified applicants in accordance with applicable federal and Texas state law.