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Oracle Service Cloud Jobs (NOW HIRING)

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX. Serve as the primary liaison between business users, technical teams ...

Infosys Limited

$46.75 - $59/hr

Experience in Oracle CX Cloud including Oracle Field Service Cloud (OFSC). * Experience in Architecture/Design, including solution design. * Hands-on experience in OFSC Core Configuration ...

Acess Global

Oracle Field Service Cloud

Miami, FL · On-site

Field Service Consultant - Oracle Field Service Cloud Location: Miami, FL | Duration: 6 Months | Experience: 5+ Years We are seeking an experienced Oracle Field Service Cloud (OFS) Consultant to ...

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

System One

Oracle HCM Cloud Consultant

Vienna, VA · Remote

$65 - $82/hr

Oracle HCM Cloud Consultant Location: Vienna, VA Type: Contract Work Model: Remote - offsite ... Manage Oracle Service Requests (SRs) and communicate status, risks, and resolutions to stakeholders.

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How much do oracle service cloud jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for oracle service cloud in the United States is $61.15, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.15 per hour, depending on experience, location, and employer.

What is an Oracle Service Cloud?

An Oracle Service Cloud job typically involves working with Oracle’s customer service and support platform, known as Oracle B2C Service. Professionals in this role configure, customize, and manage the cloud-based system to enhance customer interactions through automation, knowledge management, and case handling. Common responsibilities include troubleshooting technical issues, optimizing workflows, and integrating the platform with other business systems. Positions may range from administrators and developers to consultants and support specialists, depending on the organization's needs.

What are the typical daily responsibilities of an Oracle Service Cloud professional?

Professionals in an Oracle Service Cloud role spend their days configuring and maintaining the platform, troubleshooting technical issues, and collaborating with cross-functional teams to streamline customer service processes. They may work on customizing workflows, integrating third-party systems, and developing reports or dashboards based on user needs. Regular interaction with both technical and non-technical stakeholders is common, ensuring the platform aligns with business goals and delivers a strong customer experience. In addition, they often provide user support and training to help teams maximize the system’s efficiency.

What are the key skills and qualifications needed to thrive in the Oracle Service Cloud position?

To thrive in an Oracle Service Cloud role, you need expertise in customer relationship management (CRM) systems, cloud computing, and experience with Oracle Service Cloud platforms, often supported by a degree in computer science or related fields. Familiarity with Oracle RightNow, web services, APIs, and relevant Oracle certifications such as Oracle Service Cloud Certification are highly beneficial. Strong problem-solving abilities, effective communication, and customer-focused thinking are essential soft skills in this position. These skills are vital for delivering seamless cloud-based customer service solutions, optimizing workflows, and ensuring client satisfaction.

What does Oracle Service Cloud do?

An Oracle Service Cloud professional manages customer service solutions using Oracle's cloud-based platform, which includes tools for case management, knowledge management, and omnichannel support. They configure, implement, and maintain these systems to improve customer experience and streamline support operations.
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Oracle Service Cloud jobs near you
Infographic showing various Oracle Service Cloud job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $127,184 per year, or $61.1 per hour.

CRM Lead

San Jose, CA • On-site

Hudson Manpower
See more jobs at Hudson Manpowerexternal

Contractor

Re-posted yesterday

Job description

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design, implementation, and integration of Oracle Service Cloud (OSC) with Genesys Cloud CX and enterprise telephony systems. This position is a cross-functional leadership role involving hands-on system knowledge, technical integration, and business process alignment across customer service and support environments.
Job Description
Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and integration with Genesys Cloud CX.
Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-related initiatives.
Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud, including SIP, IVR, and call routing.
Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
Guide the configuration of workspaces, workflows, rules, and service queues in Oracle Service Cloud.
Oversee Genesys Architect flow designs, omnichannel setup, and telephony routing logic.
Troubleshoot system issues and support continuous improvement of CRM and contact center platforms.
Coordinate data synchronization between Oracle Service Cloud and other systems (e.g., ERP, Knowledge Base, Reporting).
Train and mentor client-side users and IT staff on new features, best practices, and incident management.
Ensure adherence to security, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills:-
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

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