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Oracle Service Cloud Jobs in Virginia (NOW HIRING)

NextGen IT Services

ServiceNow Developer

Ashburn, VA · On-site

$55.25 - $76/hr

Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...

Deloitte

Oracle Tech Cloud Manager

Mclean, VA · On-site

Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...

1 point system

Oracle ERP DBA

Richmond, VA · On-site

$50.25 - $68.25/hr

Experience with Oracle database maintenance, patching/upgrades, creating Oracle service requests ... Experience with migrating Oracle EBS and databases from on-prem Private Cloud Appliance (PCA ...

Lateral Insights LLC

Oracle OCI Cloud Engineer

Great Falls, VA · Hybrid

$64.25 - $80.75/hr

The ideal candidate will have deep expertise across Oracle databases, middleware, OCI services, automation, and cloud architecture while ensuring high availability, security, and optimal performance ...

Concept Plus LLC

Oracle Cloud Solutions Architect

Fairfax, VA · On-site

$120 - $150/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Autonomous DB, DB as a Service, etc. * 5+ years of experience demonstrating the ability to provide ... Oracle Cloud SaaS certifications. * Functional professional with 1+ full lifecycle Oracle Fusion ...

Deloitte

Oracle Tech Cloud Senior Consultant

Mclean, VA · On-site

$64.25 - $80.75/hr

Designing Oracle Platform as a Service solutions for cloud and hybrid environments * Supporting cloud migration, application consolidation, and database consolidation initiatives using Oracle Cloud ...

nLeague

Oracle OCI Cloud Engineer

Richmond, VA · On-site

Job id: 806807 Oracle OCI Cloud Engineer Location: 109 Governor St. Richmond, VA 23219 Client: VA ... Oracle Rest Data Services 22 and higher (ORDS) * Oracle WebLogic Server 14(both fusion middleware ...

PeopleNTech

Oracle OCI Cloud Engineer

Richmond, VA · On-site

$50.25 - $68.25/hr

Oracle Rest Data Services 22 and higher (ORDS) * Oracle WebLogic Server 14(both fusion middleware ... Experience with Oracle OEM Cloud Control for monitoring and management * Familiarity with ...

Cyber Resource

Oracle OCI Cloud Engineer

Richmond, VA · Hybrid

$50.25 - $68.25/hr

Oracle Application Express 18 and higher(APEX) Oracle Rest Data Services 22 and higher (ORDS ... Strong understanding of cloud computing concepts and architecture Ability to design and implement ...

CYNET SYSTEMS

Oracle OCI Cloud engineer

Richmond, VA · On-site

$50 - $55/hr

Oracle Rest Data Services 22 and higher (ORDS). * Oracle WebLogic Server 14 (both fusion middleware ... Strong understanding of cloud computing concepts and architecture. * Ability to design and ...

Oracle

Cloud Solution Architect and Cloud Adoption Champion

Reston, VA · On-site

$66 - $90.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead collaborative design sessions and present innovative Oracle Cloud Infrastructure (OCI) services-spanning compute, storage, networking, data integration, security, and AI-driven data services-to ...

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How much do oracle service cloud jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for oracle service cloud in Virginia is $60.62, according to ZipRecruiter salary data. Most workers in this role earn between $53.12 and $70.53 per hour, depending on experience, location, and employer.

What is an Oracle Service Cloud?

An Oracle Service Cloud job typically involves working with Oracle’s customer service and support platform, known as Oracle B2C Service. Professionals in this role configure, customize, and manage the cloud-based system to enhance customer interactions through automation, knowledge management, and case handling. Common responsibilities include troubleshooting technical issues, optimizing workflows, and integrating the platform with other business systems. Positions may range from administrators and developers to consultants and support specialists, depending on the organization's needs.

What are the typical daily responsibilities of an Oracle Service Cloud professional?

Professionals in an Oracle Service Cloud role spend their days configuring and maintaining the platform, troubleshooting technical issues, and collaborating with cross-functional teams to streamline customer service processes. They may work on customizing workflows, integrating third-party systems, and developing reports or dashboards based on user needs. Regular interaction with both technical and non-technical stakeholders is common, ensuring the platform aligns with business goals and delivers a strong customer experience. In addition, they often provide user support and training to help teams maximize the system’s efficiency.

What are the key skills and qualifications needed to thrive in the Oracle Service Cloud position?

To thrive in an Oracle Service Cloud role, you need expertise in customer relationship management (CRM) systems, cloud computing, and experience with Oracle Service Cloud platforms, often supported by a degree in computer science or related fields. Familiarity with Oracle RightNow, web services, APIs, and relevant Oracle certifications such as Oracle Service Cloud Certification are highly beneficial. Strong problem-solving abilities, effective communication, and customer-focused thinking are essential soft skills in this position. These skills are vital for delivering seamless cloud-based customer service solutions, optimizing workflows, and ensuring client satisfaction.

What does Oracle Service Cloud do?

An Oracle Service Cloud professional manages customer service solutions using Oracle's cloud-based platform, which includes tools for case management, knowledge management, and omnichannel support. They configure, implement, and maintain these systems to improve customer experience and streamline support operations.

What are the most commonly searched types of Oracle Service Cloud jobs in Virginia?

The most popular types of Oracle Service Cloud jobs in Virginia are:

What are popular job titles related to Oracle Service Cloud jobs in Virginia?

For Oracle Service Cloud jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Oracle Service Cloud jobs in Virginia look for?

The top searched job categories for Oracle Service Cloud jobs in Virginia are:

Oracle Service Cloud jobs near you
Infographic showing various Oracle Service Cloud job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $126,093 per year, or $60.6 per hour.

ServiceNow Developer

NextGen IT Services

Ashburn, VA • On-site

$55.25 - $76/hr

Full-time

Re-posted 19 days ago

Job description

Description:

Our client is seeking a highly skilled hands on ServiceNow Consultant with a blend of configuration, development, and architectural expertise to implement ServiceNow ITSM and migrate tickets from Oracle Service Cloud (RightNow) to ServiceNow ITSM. The ideal candidate will architect and implement ITSM platform that supports existing functionality in RightNow including legacy data, knowledge, and CSAT metrics.

Responsibilities:

· Incident Management: Lead the configuration of ITSM Incident Management for internal agents while simultaneously designing and deploying customer-facing portal for external users to create, view, and edit incidents.

· Migration: Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers.

· Omni-Channel Knowledge Management: Configure the Knowledge Management to support multi-level access control. Ensure that internal-only articles are restricted to agents, while external-facing "Self-Service" articles are exposed via the Customer Portal based on user context.

· Survey & CSAT Migration: Perform migration of existing Survey configurations and historical CSAT results from Oracle. Design and implement native ServiceNow Surveys to capture post-incident feedback for both internal and external users.

· Data Modeling & Migration: Perform data migrations of historical Incidents, Knowledge Bases, and User records using Import Sets, Transform Maps, and Robust Data Integration.

· Advanced UI/UX Customization: Develop Service Portal widgets, Client Scripts, and UI Actions to provide a seamless "create/view/edit" experience for external customers.

· Contextual Filtering: Implement advanced Reference Qualifiers and User Criteria to ensure data privacy between agents and contacts within the shared sys_user and task tables.

· Analytics & Visualization: Design and configure Reports and Dashboards tailored to different personas: operational dashboards for agents and high-level KPI dashboards (including migrated CSAT trends) for leadership.

Requirements:

· Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance

· ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal.

· Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility.

· Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis.

· Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards.

· Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.

Preferred Qualifications:

· Certifications: ServiceNow Certified Administration (CSA), CIS – ITSM, and/or Certified Application Developer (CAD).

· Oracle Migration Experience: Proven track record of migrating data and logic from Oracle Service Cloud (RightNow) or similar enterprise CRM/ITSM platforms.

· Experience with Common Service Data Model (CSDM): Experience mapping Oracle services to ServiceNow CDSM.

· Performance Analytics: Experience using Performance Analytics to track long-term CSAT and Incident trends post-migration.

· Customer Service Management (CSM): While the focus is ITSM, familiarity with the ServiceNow CSM module is a plus for handling external customer entities.

· Experience implementing ITSM for a Federal agency with necessary security controls.

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