Ashburn, VA · On-site
$55.25 - $76/hr
Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...
Ashburn, VA · On-site
$55.25 - $76/hr
Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers. · Omni-Channel Knowledge ...
Arlington, VA · On-site
$69.25 - $95.25/hr
... on experience with Oracle Cloud ERP or Oracle E-Business Suite, including: * Functional ... Managing and resolving Oracle service requests * Strong business process re-engineering and ...
Arlington, VA · On-site
$69.25 - $95.25/hr
... on experience with Oracle Cloud ERP or Oracle E-Business Suite, including: * Functional ... Managing and resolving Oracle service requests * Strong business process re-engineering and ...
Mclean, VA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
Mclean, VA · On-site
Experience delivering Oracle ERP Cloud platform as a service (PaaS) extension using leading practices * 2+ years of experience leading Oracle Cloud integration initiatives using Oracle Integration ...
$155K - $410K/yr
... services for Oracle human capital management applications, analyzing client requirements ... Cloud and Oracle Fusion Human Capital Management - Utilizing Oracle SQL Developer for advanced data ...
$155K - $410K/yr
... services for Oracle human capital management applications, analyzing client requirements ... Cloud and Oracle Fusion Human Capital Management - Utilizing Oracle SQL Developer for advanced data ...
Richmond, VA · On-site
$50.25 - $68.25/hr
Experience with Oracle database maintenance, patching/upgrades, creating Oracle service requests ... Experience with migrating Oracle EBS and databases from on-prem Private Cloud Appliance (PCA ...
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Richmond, VA · On-site
$50.25 - $68.25/hr
Experience with Oracle database maintenance, patching/upgrades, creating Oracle service requests ... Experience with migrating Oracle EBS and databases from on-prem Private Cloud Appliance (PCA ...
Richmond, VA · On-site
$64.25 - $82/hr
ABOUT THE ROLE Assist with the design, review, and implementation of Oracle OCI services and solution offerings. The position will work with customer agencies, managed cloud suppliers, as well as ...
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Richmond, VA · On-site
$64.25 - $82/hr
ABOUT THE ROLE Assist with the design, review, and implementation of Oracle OCI services and solution offerings. The position will work with customer agencies, managed cloud suppliers, as well as ...
Great Falls, VA · Hybrid
$64.25 - $80.75/hr
The ideal candidate will have deep expertise across Oracle databases, middleware, OCI services, automation, and cloud architecture while ensuring high availability, security, and optimal performance ...
Great Falls, VA · Hybrid
$64.25 - $80.75/hr
The ideal candidate will have deep expertise across Oracle databases, middleware, OCI services, automation, and cloud architecture while ensuring high availability, security, and optimal performance ...
At Accenture Federal Services, nothing matters more than helping the US federal government make the ... As an Oracle Fusion Cloud Data Conversion Developer, you will focus on migrating and transforming ...
At Accenture Federal Services, nothing matters more than helping the US federal government make the ... As an Oracle Fusion Cloud Data Conversion Developer, you will focus on migrating and transforming ...
Work you'll do As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements. You will demonstrate Oracle Field Service ...
Work you'll do As a Manager at Deloitte, you will lead an onshore functional team in delivering Fusion Field Service Cloud implementations and enhancements. You will demonstrate Oracle Field Service ...
$155K - $410K/yr
As a Director, you will set the strategic direction and lead business development efforts, making ... in Oracle Field Services Cloud (OFSC) - Utilizing strategic mindset to drive business growth ...
$155K - $410K/yr
As a Director, you will set the strategic direction and lead business development efforts, making ... in Oracle Field Services Cloud (OFSC) - Utilizing strategic mindset to drive business growth ...
Mclean, VA · On-site
$64.25 - $80.75/hr
Designing Oracle Platform as a Service solutions for cloud and hybrid environments * Supporting cloud migration, application consolidation, and database consolidation initiatives using Oracle Cloud ...
Mclean, VA · On-site
$64.25 - $80.75/hr
Designing Oracle Platform as a Service solutions for cloud and hybrid environments * Supporting cloud migration, application consolidation, and database consolidation initiatives using Oracle Cloud ...
Fairfax, VA · On-site
$120 - $150/hr
Autonomous DB, DB as a Service, etc. * 5+ years of experience demonstrating the ability to provide ... Oracle Cloud SaaS certifications. * Functional professional with 1+ full lifecycle Oracle Fusion ...
Fairfax, VA · On-site
$120 - $150/hr
Autonomous DB, DB as a Service, etc. * 5+ years of experience demonstrating the ability to provide ... Oracle Cloud SaaS certifications. * Functional professional with 1+ full lifecycle Oracle Fusion ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Richmond, VA · On-site
Job id: 806807 Oracle OCI Cloud Engineer Location: 109 Governor St. Richmond, VA 23219 Client: VA ... Oracle Rest Data Services 22 and higher (ORDS) * Oracle WebLogic Server 14(both fusion middleware ...
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Richmond, VA · On-site
Job id: 806807 Oracle OCI Cloud Engineer Location: 109 Governor St. Richmond, VA 23219 Client: VA ... Oracle Rest Data Services 22 and higher (ORDS) * Oracle WebLogic Server 14(both fusion middleware ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
Design and develop REST service interfaces in OIC, including hosted services for inbound calls from ... requiring direct EBS development. * Apply OIC best practices for error handling, monitoring ...
| Aspect | Director Oracle Service Cloud | Customer Service Manager |
|---|---|---|
| Required Credentials | Oracle certifications, relevant IT or customer service experience | Customer service or management certifications, experience in customer support |
| Work Environment | Tech-focused, strategic planning, overseeing Oracle Service Cloud implementation | Customer support teams, daily team management, client interaction |
| Employer & Industry Usage | Tech companies, large enterprises using Oracle platforms | Retail, telecom, service industries with customer support teams |
The main difference is that the Director Oracle Service Cloud focuses on strategic oversight and technical implementation of Oracle's customer service platform, while the Customer Service Manager handles daily team operations and customer interactions. Both roles require customer service knowledge, but the director role is more strategic and technical, whereas the manager role is more operational and team-focused.
The most popular types of Oracle Service Cloud jobs in Virginia are:
For Director Oracle Service Cloud jobs in Virginia, the most frequently searched job titles are:
The top searched job categories for Director Oracle Service Cloud jobs in Virginia are:
Cities in Virginia with the most Director Oracle Service Cloud job openings:
$55.25 - $76/hr
Full-time
Re-posted 26 days ago
Our client is seeking a highly skilled hands on ServiceNow Consultant with a blend of configuration, development, and architectural expertise to implement ServiceNow ITSM and migrate tickets from Oracle Service Cloud (RightNow) to ServiceNow ITSM. The ideal candidate will architect and implement ITSM platform that supports existing functionality in RightNow including legacy data, knowledge, and CSAT metrics.
Responsibilities:
· Incident Management: Lead the configuration of ITSM Incident Management for internal agents while simultaneously designing and deploying customer-facing portal for external users to create, view, and edit incidents.
· Migration: Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow, modernizing legacy workflows for both helpdesks and support centers.
· Omni-Channel Knowledge Management: Configure the Knowledge Management to support multi-level access control. Ensure that internal-only articles are restricted to agents, while external-facing "Self-Service" articles are exposed via the Customer Portal based on user context.
· Survey & CSAT Migration: Perform migration of existing Survey configurations and historical CSAT results from Oracle. Design and implement native ServiceNow Surveys to capture post-incident feedback for both internal and external users.
· Data Modeling & Migration: Perform data migrations of historical Incidents, Knowledge Bases, and User records using Import Sets, Transform Maps, and Robust Data Integration.
· Advanced UI/UX Customization: Develop Service Portal widgets, Client Scripts, and UI Actions to provide a seamless "create/view/edit" experience for external customers.
· Contextual Filtering: Implement advanced Reference Qualifiers and User Criteria to ensure data privacy between agents and contacts within the shared sys_user and task tables.
· Analytics & Visualization: Design and configure Reports and Dashboards tailored to different personas: operational dashboards for agents and high-level KPI dashboards (including migrated CSAT trends) for leadership.
Requirements:· Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance
· ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal.
· Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility.
· Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis.
· Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards.
· Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.
Preferred Qualifications:
· Certifications: ServiceNow Certified Administration (CSA), CIS – ITSM, and/or Certified Application Developer (CAD).
· Oracle Migration Experience: Proven track record of migrating data and logic from Oracle Service Cloud (RightNow) or similar enterprise CRM/ITSM platforms.
· Experience with Common Service Data Model (CSDM): Experience mapping Oracle services to ServiceNow CDSM.
· Performance Analytics: Experience using Performance Analytics to track long-term CSAT and Incident trends post-migration.
· Customer Service Management (CSM): While the focus is ITSM, familiarity with the ServiceNow CSM module is a plus for handling external customer entities.
· Experience implementing ITSM for a Federal agency with necessary security controls.
Sourced by ZipRecruiter
It services
11 - 50 Employees
Sterling, VA, US
2019
