Benefits:- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
About Us:We are a thriving private eyecare practice dedicated to delivering exceptional patient care and a premium optical experience. Our office specializes in high-end designer eyewear and personalized service, while also offering aesthetic services that complement overall eye health and appearance. We are seeking a dynamic, experienced Eyecare Manager to lead our team and drive continued growth across both optical and aesthetic services.
Position Overview:The Store Manager will oversee daily operations, lead staff, and ensure the practice consistently meets sales, service, and patient care goals. This role requires a hands-on leader with strong business acumen, a passion for patient experience, and the ability to integrate and grow both eyecare and aesthetic service offerings.
Key Responsibilities:
- Lead, coach, and manage staff to ensure high performance, accountability, and a positive team culture
- Drive sales performance, including optical sales of high-end designer frames and lenses, as well as aesthetic services
- Train and guide team members on effectively cross-selling eyecare and aesthetic services to enhance patient outcomes and revenue
- Ensure the team meets and exceeds service and sales deadlines
- Oversee patient flow, scheduling, and overall office efficiency
- Manage insurance processes and optimize profitability, including understanding reimbursements and billing practices
- Maintain compliance with HIPAA regulations and secure handling of patient and credit card information
- Supervise pretesting procedures and ensure clinical readiness
- Oversee inventory, merchandising, and presentation of luxury eyewear collections
- Develop and execute social media strategies to promote both optical and aesthetic services and increase patient engagement
- Ensure cleanliness, organization, and professional appearance of the office at all times
- Handle escalated patient concerns with professionalism and care
Qualifications:
- Bilingual in English and Spanish
- Proven experience in people management and team leadership
- Strong background in optical sales, customer service, and practice operations
- Experience with aesthetic services (e.g., skincare, cosmetic treatments, or medspa environments) required
- Demonstrated ability to successfully cross-sell aesthetic and healthcare services
- Experience working with high-end or luxury retail products preferred
- Knowledge of insurance billing and strategies to maximize profitability
- Familiarity with HIPAA compliance and credit card processing procedures
- Experience with pretesting equipment and workflows
- Demonstrated ability to meet and exceed sales and operational goals
- Strong organizational, communication, and problem-solving skills
- Experience with social media marketing for business growth
Apply Today:Please submit your resume and a brief cover letter outlining your relevant experience.
- Three years of previous retail management (Manager or Assistant Manager) is preferred
- Previous sales experience with the proven ability to meet or exceed performance standards
- Ability to thrive in a fast-paced environment
- Strong organizational skills
- Excellent team building and leadership skills
- Bachelors degree in management, business administration, or relevant field is preferred