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Ops Analyst Jobs in Arizona (NOW HIRING)

Shoptalk

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$71K - $88K/yr

We are seeking a highly motivated AI Process Improvement Analyst to join our high‑performing team within the Business Operations Department. In this role you will be fully empowered to define ...

Upgrade

AI Process Improvement Analyst - Ops

Phoenix, AZ · On-site

$71K - $88K/yr

We are seeking a highly motivated AI Process Improvement Analyst to join our high-performing team within the Business Operations Department. Over the past 9 years, Upgrade has grown rapidly and ...

LPL Financial

Analyst, Ops Tax & Cost Basis

Tempe, AZ · Remote

$25.75 - $42.88/hr

The Cost Basis and Tax Analyst will conduct routine analysis and tests of various components of a quality control program comprised of data analysis, systems evaluation, and quality technology. This ...

United Site Services

Supervisor Field Ops

Phoenix, AZ · On-site

Primary Purpose The Field Ops Supervisor is knowledgeable of yard and transportation operations and ... Analyze and report on operational activities, i.e., routing efficiency, weekly pick-ups versus ...

MUFG

Project Management, Analyst - Ops & Tech

Tempe, AZ · Hybrid

$78K - $98K/yr

... analysis of risk, cost and efficiency of banking operations. - Articulate, good verbal and written communication. EDUCATION: Bachelor's degree or a closely-related discipline, or an equivalent ...

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How much do ops analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ops analyst in Arizona is $31.46, according to ZipRecruiter salary data. Most workers in this role earn between $22.40 and $37.64 per hour, depending on experience, location, and employer.

What is an ops analyst?

An Ops Analyst, or Operations Analyst, is a professional who evaluates and improves an organization’s operational processes. They collect and analyze data to identify inefficiencies, suggest improvements, and help implement solutions to enhance productivity and reduce costs. Ops Analysts often work closely with various departments to ensure that business operations run smoothly and efficiently. Their role is crucial for making data-driven decisions and optimizing business performance.

What are the key skills and qualifications needed to thrive as an ops analyst, and why are they important?

To thrive as an Ops Analyst, you need strong analytical skills, attention to detail, and a solid background in business or finance, often supported by a relevant degree. Familiarity with data analysis tools (such as Excel, SQL, Tableau), process mapping software, and sometimes Six Sigma or Lean certifications is common. Excellent communication, problem-solving, and adaptability help an Ops Analyst effectively collaborate and drive process improvements. These skills are crucial for optimizing operational efficiency, identifying cost-saving opportunities, and supporting strategic business decisions.

How does an ops analyst typically collaborate with other departments to improve operational efficiency?

Ops Analysts regularly work with teams such as finance, IT, and operations to identify bottlenecks and streamline processes. They often facilitate cross-functional meetings to gather input, analyze data, and implement solutions that enhance workflow efficiency. Effective communication and the ability to translate complex data into actionable recommendations are key to ensuring that improvements are successfully adopted by all stakeholders. This collaborative approach not only benefits overall operational performance but also provides Ops Analysts with valuable exposure to different business functions.

Do operations analysts need a degree?

Operations analysts typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, finance, or operations management. Relevant skills such as data analysis, problem-solving, and familiarity with tools like Excel or SQL can also be important for the role.

How much do operations analysts get paid?

Operations analysts typically earn a median annual salary of around $65,000 to $75,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with specialized skills or certifications can earn over $90,000 annually.

How much does an operations analyst make?

The average salary for an operations analyst in Texas is approximately $65,000 to $75,000 per year, depending on experience, industry, and company size. Entry-level roles may start around $55,000, while experienced analysts can earn over $85,000, especially with certifications or specialized skills in data analysis and process improvement.

What does an Ops Analyst do?

An Ops Analyst monitors and improves operational processes within an organization, analyzing data to identify inefficiencies and recommend solutions. They often use tools like Excel, SQL, or business intelligence software and may be involved in process automation, reporting, and supporting daily business functions to enhance overall efficiency.

What cities in Arizona are hiring for Ops Analyst jobs?

Cities in Arizona with the most Ops Analyst job openings:

What are popular job titles related to Ops Analyst jobs in AZ?

For Ops Analyst jobs in AZ, the most frequently searched job titles are:

Ops Analyst jobs near you
Infographic showing various Ops Analyst job openings in Arizona as of August 2026, with employment types broken down into 87% Full Time, 6% Part Time, 2% Temporary, and 5% Contract. Highlights an 80% Physical, 9% Hybrid, and 11% Remote job distribution, with an average salary of $65,428 per year, or $31.5 per hour.

AI Process Improvement Analyst - Ops

Phoenix, AZ • On-site

Shoptalk
Convention and Trade Show Organizers • 11 - 50 employees
Learn more about Shoptalkexternal

$71K - $88K/yr

Other

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

About the Role:

We are seeking a highly motivated AI Process Improvement Analyst to join our high‑performing team within the Business Operations Department. In this role you will be fully empowered to define, execute, and manage transformed processes through AI tooling, virtual agents, automation, and strategic procedural adjustments. This role is based in our Phoenix Office on a hybrid basis, 3 days per week.

What You’ll do:
  • Identify root cause of issues, operational bottlenecks, and customer pain points through our platform’s core services and contact center channels.
  • Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes.
  • Gather anecdotal and quantitative data across Upgrade’s proprietary back‑end tools, contact center platforms, and third‑party system integrations to drive cost‑business analysis.
  • Monitor key systems for Upgrade across operational areas including verifications, servicing, virtual agents, and customer support.
  • Collaborate cross‑functionally with operations, product, and customer experience teams to identify and triage issues across domains, translating operational friction into product scoping, user stories, and business requirements (BRDs) for process improvement.
  • Responsible for incident management and escalation of issues related to our internal platform and automated customer‑facing systems.
  • Communicate in person with customer‑facing teams regarding improvement opportunities, AI/automation feedback loops, and incident response.
What We Look For:
  • 2–3 years of professional experience in business operations, data analytics, product operations, or a systems analyst role.
  • Financial Services or Fintech background of at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast‑paced environment.
  • Critical thinking skills to recommend original, AI‑driven, and highly productive process optimization ideas.
  • Practical understanding of AI technologies, prompt engineering, and LLM behavior in a customer service or virtual agent context.
  • Possesses a strong internal drive for Process Improvement, leveraging a natural curiosity to instinctively spot friction points and transform complex workflows into smarter, more scalable processes.
  • Strong understanding and applied use of SQL for deep‑dive data analysis.
  • Thorough understanding of Engineering Concepts to utilize in the design, deployment, and management of Virtual Agent workflows that impact customer‑facing or account‑facing business processes.
  • Experience with Web Analytics or Conversation Analytics tools (e.g., Heap, Full Story, Adobe, Google Analytics, or contact center analytics platforms).
  • Ability to synthesize complex operational data into actionable business cases and cost‑benefit goals.
Nice to Have:
  • Bachelor’s degree in Business Administration, Finance, Management Information Systems (MIS), Economics, Data Analytics, or a related field.
  • Experience working in a heavy contact center environment, customer support center, or similar high‑volume domain.
  • Experience mapping business processes and building automated workflows (RPA, iPaaS, or AI orchestration).
  • Experience with third‑party APIs, solutions integration, and AI middleware.
  • Familiar with Atlassian products (Jira, Confluence, OpsGenie).
What We Offer You:
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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