Operations Support Coordinator Jobs in Calgary, AB

Join Us in Making a Difference!

Are you a people-centred professional who enjoys building relationships, creating welcoming experiences, and connecting people to meaningful work?

BB4CK is seeking a Volunteer Engagement Coordinator to join our Programs team. If you enjoy connecting with people, creating positive experiences, and working in a purpose-driven environment where your work helps make volunteering meaningful, this could be the opportunity for you.

At BB4CK, your work helps create a welcoming and inclusive volunteer experience while strengthening the community connections that make a meaningful difference in the lives of children and families.

About Us

Brown Bagging for Calgary's Kids (BB4CK) is a community-funded non-profit organization that has been working for 35 years to make sure kids across Calgary have access to the food they need.

Together with the BB4CK community - donors, volunteers, school staff, and partners - we care for kids and families year-round. We work across the food insecurity spectrum by preparing and delivering lunches to children in schools and summer camps, offering families a dignified choice through grocery cards, and advocating for systemic change in Calgary's emergency food sector.

Our Vision: A future where communities ensure no kids go hungry.

Our Mission: Connect and inspire people to take meaningful action to feed and care for kids.

Position Overview

The Volunteer Engagement Coordinator helps create a supportive, welcoming, and inclusive volunteer experience aligned with BB4CK's vision and mission. This role supports the volunteer journey through recruitment, onboarding, engagement, and retention while building strong relationships with volunteers across the organization.

Working collaboratively with the Volunteer Engagement Specialist, Group Volunteer Engagement Coordinator, Kitchen Engagement Team, and internal program teams, this role supports volunteer engagement, onboarding and training, communications, and administrative coordination.

Key Responsibilities

Volunteer Engagement & Relationship Building

• Fosters a culture of service, recognition, and inclusion that strengthens volunteer connection to BB4CK's mission.
• Builds and sustains meaningful relationships with volunteers to support strong and consistent program delivery.
• Engages directly with volunteers to foster a sense of community, belonging, and purpose.
• Acts as a key point of contact for volunteers, responding to questions and supporting relationship management.
  

Volunteer Recruitment & Onboarding

• Supports recruitment strategies to attract, retain, and engage a diverse volunteer base.
• Coordinates volunteer onboarding, orientation, and training.
• Supports onboarding and coordination for delivery driver volunteers and other volunteer roles.
• Maintains onboarding resources, volunteer communications, and engagement materials.
• Collaborates with internal teams to support volunteer scheduling and operational needs.

Administration & Data Management

• Maintains accurate volunteer records using systems such as Better Impact and Kitchen Operating System (KOS).
• Supports ongoing communication and coordination with volunteers and internal teams.
• Assists with volunteer tracking, reporting, scheduling, and data management.
• Supports effective use of volunteer management and internal communication systems.
  

Team Collaboration & Operational Support

• Participates in team meetings, learning opportunities, and organizational initiatives.
• Collaborates with the Volunteer Engagement Specialist, Group Volunteer Engagement Coordinator, Kitchen Engagement Team, and other internal teams.
• Contributes to a collaborative, inclusive, and team-oriented environment.
  

Organization-Wide Support

• All employees are expected to contribute to shared organizational priorities and, from time to time, may be asked to support work or initiatives outside of their primary responsibilities. This is part of how we work together to support
  BB4CK's collective mission and priorities, while remaining accountable for the core responsibilities of our individual roles.

Education & Experience

• Post-secondary diploma or certificate in Social Services, Hospitality, Volunteer Management, or a related field; equivalent experience will be considered.
  
• 2-4 years of experience in volunteer coordination, community engagement, customer service, nonprofit operations, or other relationship-based work.
• Experience supporting volunteer recruitment, onboarding, scheduling, or engagement is an asset.
• Experience with volunteer management or scheduling systems, such as Better Impact, is an asset.
• Strong organizational, communication, and relationship-building skills.
  

Attributes & Values

• Strong alignment with BB4CK's values of People, Action, and Trust.
  
• Welcoming, relationship-centred, and community-minded approach to volunteer engagement.
• Adaptable and responsive in a fast-paced and evolving environment.
• Collaborative and team-oriented, with a strong focus on supporting volunteers and internal teams.
• Organized and detail-oriented, with the ability to manage operational and administrative responsibilities effectively.
  

Core Competencies

• Relationship Building
• Communication
• Adaptability
• Teamwork
  

This Opportunity Might Be for You If You

• Enjoy building relationships and creating welcoming experiences for volunteers.
• Take pride in helping people feel connected, valued, and supported.
• Are organized and enjoy coordinating multiple activities and priorities.
• Thrive in a collaborative, people-centred environment.
• Are adaptable and comfortable working in a fast-paced environment.
• Want to use your skills to support a meaningful community mission.
  

Work Environment & Requirements

• Primarily in-person role supporting volunteer engagement and operational coordination.
• Standard hours are typically 7:00 a.m.-3:00 p.m., with regular on-site presence required to welcome and support volunteers.
• Occasional evening and weekend availability is required, approximately once per month.
• Fast-paced, collaborative environment requiring flexibility and strong organizational skills.
  

Total Compensation & Benefits

BB4CK offers a competitive and values-aligned total compensation package designed to support physical, psychological, and financial well-being. Base salaries are anchored at the 50th percentile of market value, and our benefits include:

• Employer-paid health and dental coverage
• Maple virtual care
  
• Health Spending Account (HSA) and Wellness Spending Account (WSA) totalling $500 per year
  
• Long-Term Disability (LTD) coverage
• RRSP matching after one year of employment
• Professional development support
• Flexible wellness days
• Two weeks of vacation to start, increasing with years of service.
• Three paid holiday days to use at your discretion
• One-time $1,200 office equipment allowance
• Mileage reimbursement for business-required travel
• Paid Parking

How to Apply

Submit your resume and a brief cover letter outlining your interest and qualifications.

Application Process

Applications will be reviewed on a rolling basis, and the posting will remain open until a suitable candidate is found.

Need accommodation?

If you require accommodations during the application process, please contact Margaret, People & Culture Team Lead, at 403-264-7979.

We thank all applicants for their interest and time; however, only those selected for an interview will be contacted.