Operations Readiness Manager Jobs in Michigan (NOW HIRING)

Workforce Readiness Specialist

Location: Southfield, MI
Job Type: Full-Time | On-Site

Help Build High-Performing Teams at EPIC Health

At EPIC Health, we believe that investing in our people is the fastest way to improve patient care. We're seeking a passionate and strategic Workforce Readiness Specialist to design and manage the systems that prepare employees for long-term success.

This role is responsible for creating clear career pathways, developing competency and skills frameworks, administering certification programs, and leading Rapid Skill Acquisition (RSA) initiatives that close performance gaps and accelerate organizational readiness.

The Workforce Readiness Specialist will partner closely with Operations, Clinical Leadership, Human Resources, Learning & Development, and department leaders to ensure every employee has a defined path to grow, measurable competencies to achieve, and the tools necessary to succeed.

What You'll Do

Workforce Readiness & Career Development

• Design and maintain career pathways across clinical, operational, and corporate departments.
• Develop structured career progression frameworks that align employee growth with organizational needs.
• Create visibility into advancement opportunities and required competencies for each role.
• Partner with leaders to improve internal mobility and succession planning.

Competency & Skills Management

• Build and maintain role-specific competency models and skills matrices.
• Develop competency assessments to validate readiness for new responsibilities and career advancement.
• Identify skill gaps and recommend targeted development plans.
• Standardize workforce readiness expectations across departments.

Certification Programs

• Design, launch, and manage internal certification programs.
• Track employee certification progress and renewal requirements.
• Ensure certifications align with operational excellence, compliance, and organizational standards.
• Partner with department leaders to establish certification criteria for key roles.

Data, Analytics & Continuous Improvement

• Monitor workforce readiness metrics and provide actionable reporting to leadership.
• Analyze competency trends, certification completion, and career progression data.
• Identify barriers to workforce development and implement improvement strategies.
• Continuously refine workforce readiness programs based on organizational performance and employee feedback.

What You Bring

Required Qualifications

• Bachelor's degree in Human Resources, Organizational Development, Education, Healthcare Administration, Business, or a related field (or equivalent experience).
• Experience developing workforce development, learning, talent management, or competency programs.
• Strong understanding of career development frameworks and competency-based learning.
• Experience creating metrics, dashboards, and performance reporting.
• Exceptional organizational, facilitation, and communication skills.

Preferred Qualifications

• Experience in healthcare or other fast-paced service industries.
• Experience building certification or credentialing programs.
• Familiarity with Learning Management Systems (LMS) and competency management platforms.
• Experience supporting organizational change initiatives.
• Lean, Six Sigma, or continuous improvement experience preferred.

Skills & Competencies

• Strategic workforce planning
• Career development and coaching
• Competency framework design
• Instructional design principles
• Data analysis and KPI management
• Cross-functional collaboration
• Project management
• Process improvement mindset
• Strong presentation and facilitation skills
• Continuous improvement and innovation

Why Join EPIC Health?

• Opportunity to directly shape and strengthen workforce development across a growing healthcare organization.
• Collaborative, mission-driven culture focused on delivering exceptional patient care.
• Career growth and leadership development opportunities.
• Work closely with leaders across clinical, operational, and corporate teams.
• Make a meaningful impact by helping build high-performing healthcare teams.

What We Offer

• Competitive compensation
• Comprehensive Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off and Holiday Pay
• Professional development and ongoing training opportunities
• Supportive, collaborative, and team-oriented work environment

Ready to Make an Impact?

If you're passionate about developing people, building career pathways, and creating a workforce that's prepared for the future, we'd love to hear from you.

Apply today and help shape the future of workforce development at EPIC Health.

Visit www.epichs.org to learn more.

Background checks are required for this role.