Operations Professional Jobs in Raleigh, NC (NOW HIRING)

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!  

Job Summary 

The Tennis Professional is responsible for delivering an exceptional tennis experience for members and guests. This position involves organizing engaging tennis clinics, private lessons, and events that encourage active participation in the club’s tennis programs. In this role, you will also be responsible for promoting tennis memberships and fostering relationships with potential prospects, serving as the club’s tennis ambassador to enhance the overall value of the club. 

Reporting Structure 

              •            Reports to the Head Tennis Professional or Racquet Sports Director 

Day to Day

• Assist in the design and promotion of engaging tennis clinics, private lessons, and programs for adults, juniors, and seniors, aimed at enhancing skill development and boosting participation. 
• Provide instruction for private and group tennis lessons, including skill-building drills, to promote player development and enjoyment of the sport. 
• Help organize and promote leagues, round robins, drop-in sessions, ladders, tournaments, and other relevant events to enhance community engagement and encourage participation. 
• Optimize the use of the club's tennis facilities to minimize attrition and attract new members, fostering a vibrant and engaging community atmosphere. 
• Provide assistance to members with all their tennis needs while ensuring compliance with established tennis policies. 
• Reach out to new members to conduct a tennis orientation, introducing them to the facility and available programs. 
• Interact professionally with members and guests, providing assistance with changes and accommodating last-minute requests as needed. 
• Maintain the courts to a high standard and ensure a safe environment for all facility users.
• Help ensure daily assignments are completed in designated areas to meet club standards and maintain orderly workspaces, arrange furniture and equipment, and picking up trash and debris. 

Additional Duties 

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.   
• Follow all company, club, and department policies, procedures, and instructions. 
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. 
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. 
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. 
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. 
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success. 

About You

Required 

• High school diploma or equivalent. 
• A minimum of 2 years of experience playing, instructing, or coaching tennis at a competitive or professional level, preferably in a club or sports facility setting. 
• A minimum of 1 year of experience conducting group tennis clinics, private lessons, or instructional programs for players of varying skill levels, including juniors and adults. 
• A minimum of 1 year of experience organizing and running social events for members. 
• A recognized certification from a reputable tennis organization (e.g., USPTA or PTR). 

Preferred 

• A college degree or equivalent. 
• Strong experience with ROGY programs. 
• Strong experience in a customer-facing role, preferably in a sports or recreation environment, with a strong focus on delivering exceptional member/guest service. 
• Strong experience in promoting tennis programs, lessons, and memberships to help drive engagement and participation. 
• Demonstrated ability to work well with people of all ages and abilities, demonstrating strong communication and relationship-building skills. 

Physical Requirements 

• Frequent sitting, standing, walking, and driving. 
• Occasional exposure to temperature changes, dust, fumes, or gases. 
• Squatting, kneeling, reaching, grasping, twisting, and bending. 
• Ability to lift, carry, push, or pull up to 100 lbs. on occasion. 
• Talking, hearing, and seeing.  

Primary Tools/Equipment 

• Racket (1 lbs.) 
• Ball Machine (25 lbs.) 
• Tennis Balls (1 lbs.) 
• Cones and markers (1 lbs.) 
• Targets (1 lbs.) 
• Teaching aids  

Work Schedule 

• Adherence to attendance requirements as outlined in the weekly schedule. 
• Flexibility to work additional hours as needed to meet position deadlines. 
• Availability to work on weekends and/or holidays as required. 

What We Offer 

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: 

• Medical, dental, and vision coverage 
• Life insurance 
• Short-term and long-term disability insurance 
• 401(k) retirement savings plan 
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members) 

Want to learn more? Visit www.invitedbenefits.com for full details. 

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook  

Invited is an Equal Employment Opportunity Employer   

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.