Performance Manager
Recall Masters | Orange County, CA
Are you a seasoned automotive professional with deep Fixed Operations experience and a proven track record of driving dealership performance, client retention, and revenue growth?
Recall Masters is the automotive industry's leading customer engagement and recall communications platform, helping dealerships increase service traffic, improve customer retention, and unlock new revenue opportunities. We are seeking a Performance Manager to serve as a strategic advisor to dealership leadership teams and help drive measurable business results across a portfolio of high-value accounts.
The Opportunity
This is not a traditional account management role. We are looking for an experienced automotive leader who understands dealership operations, can speak the language of Fixed Ops, and has the credibility to influence General Managers, Service Directors, Fixed Operations Directors, and dealer ownership groups.
As a Performance Manager, you will be responsible for strengthening executive-level client relationships, driving retention and growth strategies, identifying performance opportunities, and ensuring dealerships maximize the value of their Recall Masters partnership.
Key Responsibilities
- Serve as the primary strategic advisor for an assigned portfolio of dealership and dealer group clients
- Build and maintain executive-level relationships with General Managers, Fixed Ops Directors, Service Directors, and ownership groups
- Analyze dealership performance metrics and provide actionable recommendations to improve results
- Drive client retention, expansion opportunities, and long-term account growth
- Lead business reviews and performance discussions with dealership leadership
- Partner with internal sales, operations, and product teams to deliver exceptional client outcomes
- Identify opportunities to increase recall completion rates, service revenue, customer retention, and overall dealership performance
- Mentor and support team members by sharing best practices and industry expertise
Qualifications
- 7+ years of automotive Fixed Operations, dealership leadership, automotive consulting, or client success experience
- Strong understanding of dealership operations, service department performance, customer retention strategies, and profitability drivers
- Experience working directly with Dealer Principals, General Managers, Service Directors, and multi-rooftop dealer groups
- Proven success managing high-value client relationships and influencing executive stakeholders
- Strong analytical, presentation, and communication skills
- Ability to translate data into strategic business recommendations
- Salesforce or CRM experience preferred
Why Recall Masters?
Recall Masters partners with some of the most progressive dealerships and dealer groups in North America. Our team plays a direct role in helping clients increase service revenue, improve customer retention, and strengthen dealership performance.
This position offers the opportunity to work alongside industry leaders, influence strategic business decisions, and make a measurable impact on dealership success. If you're looking for a role that combines automotive expertise, executive-level client engagement, and meaningful career growth, we want to hear from you.
Apply today and help drive the future of dealership performance, customer retention, and service revenue growth.