Operations Performance Manager Jobs in Concord, NC

The Building Center, Inc

Job Title: Operations Manager | Installed Sales

Reports To: VP of Installed Sales
Department: Installed Sales
FLSA Status: Exempt
Location: Pineville, NC

Summary:

The Operations Manager | Installed Sales is responsible for overseeing operational performance, capacity alignment, and execution standards across the Installed Sales organization. This role provides leadership, governance, and escalation support to ensure projects are executed consistently, efficiently, and in alignment with company objectives. The Operations Manager partners with Project Managers, Estimators, and Procurement to remove constraints, improve processes, and support scalable growth.

Job Duties:

Operational Oversight

• Provide oversight of Installed Sales project execution across regions.
• Ensure consistent application of processes, standards, and best practices.
• Monitor workload, capacity, and resource alignment.
• Identify operational risks and intervene proactively.

Leadership & Support

• Support Project Managers in execution challenges and escalations.
• Provide guidance on scheduling, resourcing, and priority alignment.
• Serve as escalation point for schedule, cost, or customer issues.
• Promote accountability and performance standards.

Financial & Performance Management

• Monitor Installed Sales performance metrics including margin, schedule adherence, and backlog.
• Support margin protection efforts and approve corrective actions as needed.
• Review trends and recommend process improvements.
• Support forecasting and capacity planning.

Cross-Functional Alignment

• Ensure alignment between Estimating, Procurement, and Project Management.
• Facilitate communication across functions to prevent silos.
• Support implementation of new tools, processes, and workflows.

Continuous Improvement

• Lead post-project reviews and lessons learned.
• Drive standardization and efficiency initiatives.
• Support training, development, and onboarding efforts.

Qualifications & Experience:

• 5+ years of experience in construction operations, project management, or installed sales.
• Strong understanding of construction workflows and execution risks.
• Proven leadership and decision-making capability.
• Experience managing multiple teams or regions preferred.
• Strong communication and analytical skills.

Core Competencies for Success

Why This Role Matters 

The Operations Manager ensures Installed Sales can scale without breaking. By providing structure, oversight, and leadership, this role enables consistent execution, margin protection, and long-term growth.

Education/Experience:

High School Diploma or Equivalent. Prior estimator or work order writing experience is helpful.

Work Environment:
While performing this job’s duties, the employee is regularly required to talk and hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit, use hands, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Benefits:

About The Organization

Founded in Charlotte in 1977, The Building Center, Inc. has grown from a single location into one of the largest privately held lumber and building materials dealers in the United States. Nearly five decades later, we remain family-owned and family-driven, guided by the same commitment we started with: to be our customers’ most valued building partner.

With more than 200 trucks on the road and a strong network of divisions strategically located throughout the Carolinas, we deliver consistent, reliable service to builders across the region. Our divisions include:

• South Carolina: Easley, Columbia, Holly Hill, Georgetown, and Newberry
• North Carolina: Rock Hill, Boone, Monroe, Ocean Isle Beach, Pineville, Gastonia, Greensboro, and Mebane

Our regional strength allows us to purchase and sell branded and commodity products at competitive prices, while tailoring our inventories to match local building practices, architectural trends, and the unique needs of each market. Beyond supplying materials, we provide a full range of manufacturing support—including truss plants in North and Central North Carolina, millwork and door shops in the Triad and Charlotte metros, and custom fabrication in Pineville, where we also craft specialty products like reclaimed lumber flooring, cabinetry, mantles, and siding.

What makes The Building Center truly different is our culture and our people. We believe construction is, at its heart, a people business—built on relationships, trust, and hard work. Our values of service, integrity, and dependability guide us in every interaction, whether we’re serving customers, supporting our communities, or developing our employees.

When you join The Building Center, you become part of a company with deep roots, a bold vision, and a culture where you can grow, contribute, and make a real impact. Together, we’re not just delivering materials—we’re helping to build communities, futures, and lasting success.

Equal Employment Opportunity & Reasonable Accommodation

The Building Center, Inc. is an Equal Opportunity and Affirmative Action Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, protected veteran status, or disability, in accordance with federal, state, and local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act Amendments Act (ADAAA). If you require an accommodation to apply for a position, please contact us at (704) 889-8182 or careers@thebuildingcenter.com.