Operations Performance Manager Jobs in Concord, NC

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members.

At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer-centric and quality-focused, dependable and ethical, fact-based, focused and flexible, on-time, and cost-conscious – our team members are showing up every day for our customers and each other.
Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

• Acts as the analytical liaison between Network Planning and Operations to evaluate whether schedules are built for successful execution.
• Conducts recurring schedule reviews with Manpower Planning to assess operational feasibility.
• Analyzes key schedule components including turn times, taxi-out times, block times, hub bank structures, peak volumes, spare aircraft rotations, RON placements, and maintenance routing.
• Identifies structural schedule risks that may negatively impact operational performance and recommends adjustments (e.g., turn times, block times, retiming).
• Monitors chronically underperforming flights and stations particularly those with recurring taxi-related block misses, TBFM-impacted arrivals, or persistent gate/ramp congestion and recommends corrective actions.
• Identifies and evaluates airport-level operational constraints including gate availability, runway/taxiway restrictions, ongoing construction projects, towing limitations, and deicing-pad capacity and quantifies their impact on taxi times, turn performance, and block execution.
• Maintains a current view of infrastructure constraints for key hubs and outstations.
• Partners with Station General Managers and Corporate Real Estate (CRE)/Facilities to develop and recommend mitigation strategies for airport roadblocks including construction-phase workarounds, gate reassignments, alternate towing procedures and coordination with airport authorities ensuring constraints are addressed before they degrade carrier performance.
• Monitors airport infrastructure changes (construction timelines, gate closures, taxiway restrictions) on a rolling basis, ensuring that schedule and resource plans reflect current airport conditions rather than being discovered on the day of operation.
• Analyzes patterns of block-time misses across the network, with particular focus on taxi-in and taxi-out delays at congested or construction-impacted airports. Diagnoses root causes (e.g., extended taxi queues, gate-hold delays, runway configuration changes), cascading effects, and coordinates with the IOC to implement day-of mitigations.
• Partners with the Integrated Operations Center (IOC) and Crew Scheduling to prepare for forecast disruptions 48–72 hours in advance.
• Evaluates reserve coverage, spare aircraft positioning, and pre-cancellation strategies to mitigate operational impact.
• Provides real-time analytical support during irregular operations to align execution decisions with schedule intent and recovery strategies.
• Facilitates structured After-Action Reviews (AARs), documenting performance gaps, decision effectiveness, operational impacts, and corrective actions.
• Translates AAR insights into improvements in schedule design, resource planning, and operational processes.
• Partners with Operations Performance teams to track and validate the effectiveness of operational initiatives.
• Analyzes performance data to measure impact of schedule changes, process improvements, and resource adjustments.
• Ensures insights translate into measurable improvements in on-time performance, reliability, and completion factor.
• Maintains closed-loop feedback by incorporating frontline operational insights (e.g., crew reports, station feedback).
• Supports cross-functional performance reviews to align stakeholders on trends, outcomes, and action plans.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

• High school diploma or equivalent.
• 4+ years of progressively responsible experience in airline operations, with exposure to operational decision-making, coordination, or performance analysis (e.g., IOC, crew scheduling, dispatch, maintenance coordination, or station leadership).
• Strong working knowledge of airline operational workflows, constraints, and performance drivers.
• Experience analyzing operational performance data and translating insights into actionable recommendations.
• Demonstrated ability to collaborate cross-functionally in a fast-paced, operational environment.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.