Operations Performance Manager Jobs in Washington, NC

MainStreet Family Care -- Regional Manager
Are you an experienced leader looking for an opportunity to make a meaningful impact in healthcare?
MainStreet Family Care is seeking a Regional Manager to oversee the operations, performance, and culture of multiple urgent care clinics throughout Eastern North Carolina. This role is ideal for a proven leader who has successfully managed teams, driven operational results, and preferably has experience overseeing multiple locations or business units.
Whether your background is in healthcare, retail, hospitality, banking, operations, or another leadership-focused industry, we're looking for a leader who can develop people, drive accountability, and deliver results.
What You'll Gain
• Opportunity to oversee and influence the success of multiple healthcare clinics
• Extensive onboarding and training designed to help you learn our operations, systems, and culture
• Direct impact on patient experience, employee engagement, and clinic performance
• Career growth opportunities within a rapidly expanding healthcare organization
Compensation & Benefits
• $4,000 Sign-On Bonus (paid in two installments)
• Performance Bonus: Up to $300 per clinic every four weeks
• Healthcare, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Professional development and leadership growth opportunities
Qualifications
• Bachelor's degree required
• Demonstrated management experience with responsibility for team performance and operational outcomes
• Experience leading, coaching, and developing employees
• Experience overseeing multiple locations, departments, or teams preferred
• Strong organizational, communication, and problem-solving skills
• Ability to manage competing priorities and adapt to changing business needs
• Comfortable traveling frequently between clinics in Tarboro, Havelock, Kinston, Swansboro, and Wilmington
• Valid driver's license and reliable transportation
Preferred Qualifications
• Multi-site leadership experience overseeing multiple locations, departments, or business units
• Experience managing managers, supervisors, or geographically dispersed teams
• Healthcare management experience
• Experience with staffing, scheduling, performance management, budgeting, and operational oversight
• Master's degree or advanced healthcare administration experience
What You'll Do
As a Regional Manager, you will oversee the overall performance and operations of five urgent care clinics. You will serve as the primary operational leader for your market and act as the company's presence within your assigned clinics.
Responsibilities include:
• Ensuring clinics operate efficiently and in compliance with company policies and procedures
• Leading, coaching, and developing clinic staff to achieve performance expectations
• Building a culture of accountability, teamwork, and excellent patient service
• Managing staffing levels and coordinating schedules to ensure appropriate clinic coverage
• Recruiting, interviewing, onboarding, coaching, and managing Medical Assistants and other clinic staff
• Monitoring clinic performance and implementing operational improvements
• Managing inventory and ordering medical and office supplies within budgeted guidelines
• Addressing day-to-day operational challenges and serving as the primary escalation point for clinic teams
• Ensuring a consistent, high-quality patient experience across all assigned clinics
• Maintaining staffing levels and managing employee performance, including corrective action and terminations when necessary
• Traveling regularly between clinics to provide hands-on leadership and support
Travel & Training
• Initial onboarding includes 6-8 weeks of training, which may require travel and overnight stays in Birmingham, Alabama
• Frequent travel between assigned clinics is required
• Occasional overnight travel may be necessary based on business needs
Availability Expectations
Our clinics operate seven days a week, including evenings and weekends. Regional Managers are expected to be available to support clinic operations during operating hours and respond to urgent issues when needed. Regular travel between clinics and significant on-site presence are essential components of success in this role.
Who Thrives in This Role?
This role is best suited for someone who is organized, adaptable, and thrives when managing competing priorities. You are a problem solver who remains calm under pressure and can effectively navigate unexpected challenges.
Due to the nature of the position, this can be a mentally and emotionally demanding role. Success requires strong stress management, resilience, sound judgment, and the ability to lead effectively during periods of uncertainty or crisis.
If you enjoy building teams, solving problems, holding others accountable, and taking ownership of results, you'll find this role both challenging and rewarding.
Join MainStreet Family Care and help us deliver quality healthcare to the communities we serve while building high-performing teams that make a difference every day.