Operations Performance Manager Jobs in Asheville, NC

Department:               Public Services

Pay Grade:                  16 - 20

Full Salary:                  $56,633.03 - $104,753.24 - Depending on Qualifications    

FLSA Status:                Non-Exempt 

MANAGEMENT ANALYST - STRATEGY & PERFORMANCE 

JOB SUMMARY

An employee in this class provides data collection, research, training, analysis, system support, and reporting, and duties include assisting departmental staff with the development of performance plans, continuous process improvement, business modeling, and organizational assessment. The position is responsible for analytical support, strategic planning, management studies and developing performance tracking methodologies for several City divisions including, but not limited to, water, sewer, stormwater, streets, parks & public properties, sidewalks, traffic, sanitation, recycling, sustainability, and capital projects. Work is performed under the strategic direction and daily supervision of the Director of Public Services. Work is reviewed through conferences, reports, and observation of results achieved.

ESSENTIAL JOB FUNCTIONS

• Assists the Director of Public Services in managing and coordinating the development and implementation of department-wide goals, objectives, policies, and priorities. 
• Assists in developing long-term strategic plans and annual operating performance plans and works with departmental staff to establish outcome goals and define clear program strategies for measuring performance for results and to create citizen-centered customer service measures. 
• Assists departmental staff in developing performance measures, tracks outcomes of Public Service Department programs, as well as developing efficiency and quality measures and metrics for day-to-day management decision making. 
• Assists departmental staff in preparation of business plans and performance objectives aligned with strategic plans and with clear performance measures and performance benchmarks. 
• Manages, monitors and evaluates the efficiency and effectiveness of the Department's organizational structure, staffing patterns, service levels, and administrative systems; identifies and analyzes opportunities for improvements. 
• Works with departmental staff and teams to review programs and processes and to solve operational problems. 
• Develop measures to manage performance data being collected to provide meaningful information to day-to-day managers and policy makers. 
• Collects and analyzes information on how resources are managed, how they are acquired, and how they are used. 
• Conducts planning and implementation related to organizational performance and accomplishments. 
• Ensures accurate data reporting across all mediums including dashboard, webpages, monthly project reports, and public communications. 
• Tracks historical project cost data for all projects divisions. 
• Performs complex analyses and evaluations on current and historical cost estimate data to ensure data accuracy and improve on Cost Projections. 
• Provide recommendations for and assist with preparing divisional budget and cost procedure updates. 
• Enters requisitions for purchase orders or other requests to process vendor payments. 
• Plan and supervise special projects. 
• Performs other related job duties as assigned.  

QUALIFICATIONS FOR MANAGEMENT ANALYST - STRATEGY & PERFORMANCE 

MANAGEMEN4T ANALYST - STRATEGY & PERFORMANCE I - Pay Grade 16 - $56,633 - $71,413

Education and Experience: 

Bachelor's degree in engineering, accounting, finance, business administration, or related area with one (1) year of direct experience consulting, leading teams, improving processes, facilitating performance management, and/or strategic planning in a large organization; or an equivalent combination of education, training, and/or experience. 

Special Qualifications: 

• Possession of a valid driver's license to operate a motor vehicle.  Requirements exist at the time of hire and as a condition of continued employment. 
• Lean Six Sigma White Belt certification is preferred. 

MANAGEMENT ANALYST - STRATEGY & PERFORMANCE II - Pay Grade 18 - $62,437 - $78,733

Education and Experience: 

Bachelor's degree in engineering, accounting, finance, business administration, or related area with three (3) years of direct experience consulting, leading teams, improving processes, facilitating performance management, and/or strategic planning in a large organization; or an equivalent combination of education, training, and/or experience. 

Special Qualifications: 

• Possession of a valid driver's license to operate a motor vehicle.  Requirements exist at the time of hire and as a condition of continued employment. 

• Lean Six Sigma Green Belt certification is preferred. 

MANAGEMENT ANALYST - STRATEGY & PERFORMANCE III - Pay Grade 20 - $68,837 - $86,803

Education and Experience: 

Bachelor's degree in engineering, accounting, finance, business administration, or related area with five (5) years of direct experience consulting, leading teams, improving processes, facilitating performance management, and/or strategic planning in a large organization; or an equivalent combination of education, training, and/or experience. 

Special Qualifications: 

• Possession of a valid driver's license to operate a motor vehicle.  Requirements exist at the time of hire and as a condition of continued employment. 
• Lean Six Sigma Black Belt certification is preferred. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge, understanding, and application of performance improvement processes, systems, and techniques. 
• Knowledge, understanding, and application of principles and practices of performance measurement/management and strategic planning methods, management, and practices. 
• Knowledge of principles and practices of governmental accounting, governmental financial management, governmental budgeting, and service efforts and accomplishments. 
• Knowledge in developing/managing original research for business organizations including survey development, analysis of results into actionable forms, and presentation of research and results to executive audiences. 
• Knowledge of high-performance organizational principles. 
• Knowledge of cost benefit analysis as applied to accounting and financial management. 
• Knowledge of internal control tools and techniques. 
• Knowledge of management techniques and the ability to apply them to create effective and efficient service. 
• Knowledge of computer software applications such as Microsoft Office applications for financial evaluation and data manipulation. 
• Knowledge of research methods and the ability to compile and analyze data. 
• Ability to manage a project from onset to implementation. 
• Ability to collect, compile, analyze and interpret data. Strong quantitative analysis capability including mastery of business statistical techniques. 
• Ability to analyze trends from detailed records and factual materials. 
• Ability to research and assimilate data from various detailed record sources for the development of analyses and reports. 
• Ability to learn financial, project management, and construction management software systems and processes. 
• Ability to communicate ideas, findings, and recommendations in a clear, concise manner both verbally and in writing. 
• Ability to interpret various rules and regulations. 
• Ability to exercise good judgement and discretion. 
• Ability to conduct detailed analysis and assessment of program information. 
• Ability to plan, organize, and manage multiple tasks and deadlines. 
• Ability to adjust workload changes and work under stress to meet deadlines. 
• Ability to understand and consider varying opinions and perspectives in decision making. 
• Ability to establish and maintain effective working relationships with associates, customers, other agencies, and consultants. 

PHYSICAL DEMANDS 

Work in this class is defined as sedentary requiring the employee to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Employees must have visual acuity to be able to prepare and analyze data and figures for budgeting, perform extensive reading, operate a computer and other office equipment, determine accuracy and thoroughness of work, and observe general surroundings and activities.  Vocal communication is required for expressing or exchanging ideas by means of the spoken word.  Hearing is required to perceive information at normal spoken word levels.  

WORK ENVIRONMENT 

Work is primarily performed in an office setting with a temperature-controlled environment and no exposure to external environmental conditions.  

All Applicants are required to pass a pre-employment drug screen, a background check and a State Bureau of Investigations background check prior to beginning their employment. 

The City of Hendersonville is located in Henderson County, North Carolina. Hendersonville consisting of six square miles and multiple historic districts, is listed on the National Register of Historic Places and sits between the Great Smoky and Blue Ridge Mountains, 22 miles south of Asheville, NC. With an altitude of 2200 feet above sea level, the region provides wonderful year-round recreational opportunities. The City is home to over 14,000 residents and operates under a Council- Manager form of government. A thriving Hendersonville Historic Downtown district, and member of the NC Main Street Program, Hendersonville is host to a variety of businesses, festivals and activities throughout the year. This beautiful mountain community strives to maintain its quality of life for year-round residents as well as the seasonal influx of tourists in Fall and Summer.