Operations Performance Manager Jobs in Chester, VA

About Us

We offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.

Job Summary

DescriptionEMCOR Services Aircond Corporation

Job Title: District Manager, Mission Critical Services

Department: Operations & MaintenanceReports to: Division Manager, Mission Critical Services

FLSA Status: Exempt Location: Richmond, VA

Company: EMCOR Services Aircond

Company OverviewEMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast's largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more at www.aircond.com.

Position SummaryThe District Manager, Mission Critical Services is responsible for the overall operational performance, customer satisfaction, workforce management, and financial execution of assigned Mission Critical Operations & Maintenance (O&M) accounts and facilities.This position leads the day-to-day delivery of preventive maintenance, corrective maintenance, emergency response, facility operations, staffing, scheduling, and customer service activities while ensuring safe, efficient, and consistent execution across assigned campuses.The District Manager serves as the day-to-day customer contact for operational matters and is accountable for maintaining service quality, operational readiness, workforce performance, contractual compliance, and customer satisfaction. This role partners closely with Division leadership to execute business objectives while supporting the continued growth and operational success of the mission critical Services business.

Essential Duties and Responsibilities include but are not limited to the following:Operational Leadership Lead all day-to-day operations supporting assigned Mission Critical facilities and campuses. Ensure preventive maintenance programs are executed on schedule and in accordance with customer requirements. Maintain ownership of asset records and preventive maintenance data within customer-designated platforms, ensuring accurate documentation, maintenance compliance, equipment history tracking, and timely completion of scheduled maintenance activities. Oversee corrective maintenance, service requests, and break-fix repair activities from initiation through completion. Ensure efficient scheduling and execution of preventive maintenance, repairs, inspections, and emergency service activities. Balance labor resources and staffing requirements to support operational demands and customer commitments. Monitor work order performance, completion rates, backlog management, and operational KPIs. Ensure operational consistency across assigned facilities and campuses. Coordinate resources, materials, and support services necessary to meet operational objectives. Support implementation of operational initiatives, procedures, and service standards established by Division leadership.Customer Relationship Management Serve as the day-to-day customer contact for daily operational performance, service delivery, maintenance execution, and operational concerns. Maintain strong relationships with customer stakeholders through proactive communication and responsive service. Participate in routine customer meetings, operational reviews, and service performance discussions. Resolve customer concerns, service issues, and operational escalations in a timely manner. Ensure customer satisfaction objectives and contractual commitments are consistently achieved. Identify opportunities to improve service delivery and support account growth initiatives.People Leadership & Workforce Development Directly manage Field Supervisors and provide overall leadership for Service Technicians, Reliability Technicians, and other assigned team members. Support recruiting, onboarding, workforce planning, and staffing initiatives. Conduct performance management activities, coaching, employee development, and succession planning efforts. Foster a culture of accountability, ownership, teamwork, customer focus, and continuous improvement. Ensure team members receive appropriate technical, safety, operational, and customer service training. Support retention initiatives and employee engagement efforts across assigned locations.

Mission Critical Operations Ensure operations are conducted in accordance with site-specific SOPs, MOPs, EOPs, customer requirements, and established mission critical procedures. Support planned maintenance events, shutdowns, equipment transfers, critical system activities, and emergency response efforts. Monitor operational readiness and system reliability across assigned facilities. Review operational incidents, root cause investigations, and corrective action plans. Ensure compliance with mission critical standards and customer operating requirements.

Financial & Operational Performance Manage district-level labor utilization, productivity, operational expenses, and financial performance. Support budgeting, forecasting, workforce planning, and resource allocation activities. Monitor operational and financial performance metrics and implement corrective action when necessary. Review service delivery performance, labor efficiency, and customer commitments to ensure operational objectives are achieved. Support accurate billing, documentation, reporting, and financial controls.

Safety & Compliance Promote a strong safety culture throughout assigned facilities by leading weekly safety huddles, supporting quarterly safety meetings, actively participating in safety committee calls, and continually reinforcing best practices. Ensure compliance with company policies, customer requirements, regulatory standards, and contractual obligations. Monitor safety performance and support corrective action efforts when necessary. Participate in safety reviews, operational audits, and compliance inspections. Ensure team members maintain required training, certifications, and qualifications.

Other Requirements Execute other related duties as needed or assigned to support evolving business priorities.

Qualifications High School Diploma or GED required. Bachelor's degree in Engineering, Construction Management, Business, Facilities Management, or a related field preferred. A minimum of 7 years of progressive leadership experience in HVAC service, facilities management, mission-critical operations, commercial service, or related industries. Experience leading operations, service teams, or facility maintenance teams preferred. Strong understanding of mission critical facilities operations, preventive maintenance programs, service operations, building systems, and facility reliability requirements. Demonstrated experience managing operational budgets, workforce productivity, business performance metrics. Proven ability to lead and develop a high-performing team. Strong leadership, communication, organizational, and customer relationship management skills. Working knowledge of CMMS platforms, Microsoft365, and business management systems (e.g., COINS or similar ERP system preferred). Ability to travel as required.

Pay Range

• The pay range for an HVAC Reliability Technician, Mission Critical Services is $125,000 - $140,000

Why Join Us?

At EMCOR Services Aircond, you'll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.

PHYSICAL DEMANDS:While performing the duties of this job, the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

This position works in a typical office environment. The noise level in the work environment is usually moderate.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.

Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process - it is probably fraudulent.Employment Type: FULL_TIME