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Operations Implementation Manager Jobs in Cleveland, OH

CVS Health

Operations Manager

North Olmsted, OH · On-site

$19 - $29/hr

Overall store management, supervision, and policy implementation * Sales and inventory management ... Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short ...

New

Concord Hospitality

Operations Manager

Cleveland, OH · On-site

Description Concord Hospitality is seeking an Operations Manager (PM) to lead our Rooms operations ... Review guest feedback and implement action plans to continually improve satisfaction scores

CVS Health

Operations Manager

North Olmsted, OH · On-site

$19 - $29/hr

Overall store management, supervision, and policy implementation * Sales and inventory management ... Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short ...

CVS Health

Operations Manager

Lakewood, OH · On-site

$19 - $29/hr

Overall store management, supervision, and policy implementation * Sales and inventory management ... Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short ...

PrimeFlight Aviation Services

Operations Mgr

OH · On-site

... implementation of operational procedures and policies. In addition to managing day-to-day operations, this role is key in crisis management, handling emergencies and disruptions in close ...

Lincoln Electric

Operations Manager

Cleveland, OH · On-site

The Operations Manager will play a key role in helping direct and coordinate manufacturing ... Ability to initiate and implement change while gaining acceptance from employees. * Basic computer ...

Linde Group

Operations Manager

Twinsburg, OH

* In this role you will ensure plant operations are conducted safely and responsibly, maintaining ... Respond to emergency calls and conduct monthly safety meetings, assisting in SOP implementation and ...

Linde

Operations Manager

Twinsburg, OH · On-site

* In this role you will ensure plant operations are conducted safely and responsibly, maintaining ... Respond to emergency calls and conduct monthly safety meetings, assisting in SOP implementation and ...

Amazon

Operations Manager

North Randall, OH · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma ...

Amazon

Operations Manager

Akron, OH · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma ...

Tennessee Oncology

Manager, Operations

Cleveland, OH · On-site

The Operations Manager is responsible for providing leadership, staff oversight, training and ... Ability to plan, implement and manage multiple projects simultaneously. * Ability to use proper ...

Curbell, Inc.

Regional Operations Manager

Twinsburg, OH

$72K - $108K/yr

This position will assist in the planning and implementation of operational initiatives and will ... The Regional Operations Manager will need to be able to communicate the correct course of action to ...

Curbell, Inc.

Regional Operations Manager

Twinsburg, OH · On-site

$34.93 - $52.39/hr

This position will assist in the planning and implementation of operational initiatives and will ... The Regional Operations Manager will need to be able to communicate the correct course of action to ...

PartsSource

Marketing Operations Leader

Cleveland, OH · On-site

PartsSource is the leading technology and software platform for managing mission-critical health ... Own operational implementation of lead scoring and marketing intent models * Support evolution from ...

Linde

Operations Manager

Twinsburg, OH · On-site

Operations Manager Twinsburg, OH, United States req31183 Work schedule: 1st shift What you will ... Respond to emergency calls and conduct monthly safety meetings, assisting in SOP implementation and ...

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All JobsOperations Implementation JobsOperations Implementation Manager JobsOperations Implementation Manager Jobs in Cleveland, OH

Operations Implementation Manager information

See Cleveland, OH salary details

$37.8K

$100.4K

$162.9K

How much do operations implementation manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for operations implementation manager in Cleveland, OH is $100,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,200.00 and $117,300.00 per year, depending on experience, location, and employer.

What does an Operations Implementation Manager do?

An Operations Implementation Manager is responsible for overseeing the planning, execution, and delivery of new processes, systems, or projects within an organization’s operations. They coordinate cross-functional teams, manage timelines, and ensure that changes are implemented smoothly and efficiently. Their goal is to optimize operational workflows and support business objectives by ensuring successful execution of strategic initiatives. This role often requires strong project management, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as an Operations Implementation Manager, and why are they important?

To thrive as an Operations Implementation Manager, you need expertise in project management, process optimization, and a background in business operations or a related field, often supported by a relevant degree. Familiarity with workflow automation tools, ERP systems, and certifications like PMP or Lean Six Sigma are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for driving change and managing cross-functional teams. These skills and qualifications are crucial for successfully executing operational strategies and ensuring seamless business transformation.

What are some common challenges faced by Operations Implementation Managers when rolling out new processes across multiple departments?

Operations Implementation Managers often encounter challenges such as resistance to change, aligning cross-departmental priorities, and ensuring consistent communication among stakeholders. Successfully rolling out new processes requires strong project management skills and the ability to tailor communication for different teams. Building relationships and gaining buy-in early on can help overcome these hurdles and promote smooth adoption of new procedures.

What is the difference between Operations Implementation Manager vs Operations Coordinator?

AspectOperations Implementation ManagerOperations Coordinator
ResponsibilitiesOversees project execution, implements operational strategies, manages cross-departmental initiativesSupports daily operations, assists with scheduling, and coordinates team activities
Required SkillsProject management, strategic planning, leadershipCommunication, organization, multitasking
Work EnvironmentProject-based, strategic, often managerialAdministrative, support-focused, team-oriented
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but certifications like CAPM can help

The Operations Implementation Manager and Operations Coordinator roles share a focus on operational efficiency but differ in scope. The manager leads strategic projects and oversees implementation, while the coordinator provides support and handles day-to-day tasks. Both roles are essential in ensuring smooth operations within organizations, especially in industries like logistics, manufacturing, and corporate services.

What are popular job titles related to Operations Implementation Manager jobs in Cleveland, OH? For Operations Implementation Manager jobs in Cleveland, OH, the most frequently searched job titles are:
What job categories do people searching Operations Implementation Manager jobs in Cleveland, OH look for? The top searched job categories for Operations Implementation Manager jobs in Cleveland, OH are:
What cities near Cleveland, OH are hiring for Operations Implementation Manager jobs? Cities near Cleveland, OH with the most Operations Implementation Manager job openings:
Operations Implementation Manager jobs near you
Infographic showing various Operations Implementation Manager job openings in Cleveland, OH as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $100,395 per year, or $48.3 per hour.
Manager of Operations

Manager of Operations

Foundation Software

Strongsville, OH • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 209 rated software companies

Job description

Position Summary
Foundation Software, a rapidly growing, national provider of construction software and services, seeks a highly skilled, experienced Manager of Operations to join our growing Customer Success team. The Manager of Operations for Customer Success & Support will oversee the configuration, optimization, and documentation of processes and systems within the Customer Success and Support teams.
This role requires a strategic thinker who can manage the operational aspects of customer success workflows, ensuring that internal systems and processes are aligned with the team's goals and best practices.
The Manager of Operations will be responsible for maintaining and improving documentation, driving operational efficiency, and ensuring smooth coordination between the customer success, support functions and other internal departments.
This role includes management responsibilities, overseeing a small team focused on configuring and maintaining the systems and tools used by the Customer Success and Support departments.
Essential Functions and Responsibilities
  • Configure and maintain the operational systems used by the Customer Success and Support teams (CRM, ticketing systems, knowledge bases, customer success platform).
  • Develop, implement, and continuously improve workflows and processes to ensure customer success and support operations are efficient and scalable.
  • Ensure that tools and systems (CRM, customer support platforms, etc.) are integrated and function cohesively to provide seamless customer experience.
  • Ensure data accuracy and consistency across systems, assisting with the generation of reports and dashboards to track key customer success metrics.
  • Create and maintain comprehensive documentation for customer success and support processes, ensuring clarity, consistency, and ease of access for team members.
  • Develop, update, and enforce SOPs for various customer success and support activities (e.g., onboarding, escalation handling, ticket resolution).
  • Manage a small team of operations coordinators or specialists, guiding their professional development and ensuring they meet operational goals.
  • Work closely with cross-functional teams (Customer Success Managers, Support Representatives, Sales, Implementation, IT, and Product) to ensure smooth processes and seamless handoffs.
  • Set clear performance goals for the operations team, monitor progress, and provide constructive feedback.
  • Lead initiatives to streamline and improve customer success and support operations, utilizing feedback from customer-facing teams.
  • Use data to identify inefficiencies, gaps, and opportunities for process optimization. Propose and implement solutions to improve performance and customer satisfaction.

Required Skills and Experience
  • Bachelor's degree in business, Operations Management, Information Systems, or a related field.
  • 5+ years of experience in operations, process management, or customer success.
  • Proven experience with customer success and support systems.
  • Strong experience in managing and configuring operational tools, customer-facing platforms, and internal systems.
  • Deep understanding of process management and optimization, with the ability to translate complex workflows into clear, actionable steps.
  • Proficient in configuring, managing, and troubleshooting customer success platforms and CRM systems. Comfortable using various software tools to analyze and manage data.
  • Excellent written and verbal communication skills, with the ability to explain complex processes in a clear and concise manner.
  • Strong analytical skills with the ability to identify issues, develop solutions, and implement process improvements.
  • Exceptional attention to detail in managing systems, processes, and documentation to ensure accuracy and efficiency.
  • Ability to collaborate with diverse teams (Sales, Product, IT, etc.) and drive alignment toward common goals.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated, proactive, and comfortable working independently while also being a strong team player.
  • Focused on delivering results, with a solutions-oriented mindset and a strong sense of accountability.

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.
Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!
Foundation Software is an Equal Opportunity Employer.

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