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Operations Excellence Manager Jobs in Ontario (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

  • Medical

  • Dental

  • PTO

Join Teleperformance - Where Excellence Meets Opportunity! Teleperformance is a leading provider of ... About the Job The Operations Manager is accountable for end-to-end performance of the assigned ...

VCNA

Operations Manager

Bowmanville, ON

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our commitment to excellence can be seen in those who invest and believe in what we do, those who ... The Operations Manager oversees all aspects of the production process, including raw material ...

Attega Group

... operational excellence across the Southampton facility. You will manage multiple team leaders and ... departments, ensuring efficient production planning, warehouse operations, customer service and ...

Waste Management

Operations Manager

Brampton, ON · On-site

CA$90K - CA$95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive operational excellence Lead performance across safety, service, employee engagement and ... Performance Management Conducts Root Cause Investigations for all injuries and incidents, ensuring ...

Pursuit Aerospace

Manager, Operations

Orillia, ON · On-site

  • Medical

  • PTO

At Pursuit Aerospace, we are committed to excellence in precision machining for the aerospace industry. We are currently seeking a dedicated Operations Manager to join our growing team. This role is ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

The Fedcap Group

Operations Manager

Hamilton, ON · On-site

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

Fedcap

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

Easterseals

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

The Fedcap Group

Operations Manager

Hamilton, ON · On-site

CA$82K - CA$100K/yr

... excellence, and compliance. Working closely with senior leadership and key stakeholders, the Operations Manager enhances organizational effectiveness, supports sustainable growth, and ensures the ...

Quadreal

Operations Manager

Toronto, ON

  • Medical

  • Dental

  • Retirement

  • PTO

Excellence lives here. www.quadreal.com Role Description: QuadReal Property Group is seeking an experienced and driven Operations Manager to lead building operations at 145 King Street West. 145 King ...

Smarter Alloys

Operations Manager

Cambridge, ON

Proven ability to build, manage, and develop teams while driving operational excellence. * Experience working in ISO 9001, ISO 13485, or other regulated quality systems is highly preferred.

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Operations Excellence Manager information

What is the difference between Operations Excellence Manager vs Continuous Improvement Manager?

AspectOperations Excellence ManagerContinuous Improvement Manager
CredentialsTypically requires a bachelor's degree in engineering, business, or related field; certifications like Lean, Six Sigma are commonSimilar credentials; Lean, Six Sigma certifications often preferred
Work EnvironmentWorks across departments to optimize processes, often in manufacturing or large organizationsFocuses on process improvements, often in manufacturing, healthcare, or service industries
Employer & Industry UsageUsed by companies aiming for operational efficiency and quality improvementsUsed by organizations seeking continuous process enhancements and waste reduction

The Operations Excellence Manager and Continuous Improvement Manager roles share similar credentials and work environments, focusing on process optimization. However, the Operations Excellence Manager often has a broader scope, overseeing multiple initiatives across departments, while the Continuous Improvement Manager concentrates specifically on ongoing process improvements. Both roles are vital for organizations committed to operational efficiency and quality enhancement.

How does an Operations Excellence Manager typically collaborate with cross-functional teams to drive process improvements?

An Operations Excellence Manager regularly works alongside departments such as production, quality, supply chain, and IT to identify inefficiencies and develop improvement strategies. This collaboration often involves facilitating workshops, leading process mapping sessions, and coordinating with team leads to implement best practices. Through effective communication and change management, the Operations Excellence Manager ensures alignment of goals and fosters a culture of continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as an Operations Excellence Manager, and why are they important?

To thrive as an Operations Excellence Manager, you need a strong background in process improvement, data analysis, and project management, typically supported by a degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma methodologies, and ERP or process mapping software—as well as relevant certifications like Lean Six Sigma Green Belt or Black Belt—is often required. Exceptional leadership, communication, and change management skills set top performers apart in this role. These skills are crucial for driving operational efficiency, fostering team alignment, and sustaining continuous improvement initiatives across the organization.

What does an Operations Excellence Manager do?

An Operations Excellence Manager is responsible for improving business processes to enhance efficiency, quality, and productivity within an organization. They analyze current operational procedures, identify areas for improvement, and implement best practices and Lean methodologies. Their goal is to streamline operations, reduce costs, and ensure high standards of performance across departments. They often lead cross-functional teams and drive continuous improvement initiatives to achieve organizational goals.

What are the most commonly searched types of Operations Excellence jobs in Ontario?

The most popular types of Operations Excellence jobs in Ontario are:

What are popular job titles related to Operations Excellence Manager jobs in Ontario?

For Operations Excellence Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Operations Excellence Manager jobs in Ontario look for?

The top searched job categories for Operations Excellence Manager jobs in Ontario are:

What cities in Ontario are hiring for Operations Excellence Manager jobs?

Cities in Ontario with the most Operations Excellence Manager job openings:

Operations Excellence Manager jobs near you
Infographic showing various Operations Excellence Manager job openings in Ontario as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 16 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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