Operations Director Jobs in Whitby, ON (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Director, Client Data Solutions is focused on managing and optimizing client data integration, governance, and analytics within Group Benefits and Group Retirement Services. This role drives technology-enabled transformation and operational excellence through collaboration with multiple business units and external partners.

Working closely with Business Development, Technology, Group Benefits Administration, and GRS Operations, you will lead the strategy, design, implementation, and optimization of client data solutions. You will drive the evolution of our data integration ecosystem, enabling scalable, secure, and automated data exchanges while leveraging analytics and emerging technologies to improve operational performance and client outcomes.

This role requires a strategic leader with strong technical acumen, experience leading large operational teams, and a proven ability to drive data quality, automation, governance, and technology-enabled transformation.

What will you do?

• Lead enterprise-wide data strategy: Develop and execute a client data strategy aligned with business objectives, overseeing integration frameworks and solutions, data architecture, governance, and quality standards.

• Lead and develop teams: Guide a diverse team of about 40 professionals across locations, fostering a culture of innovation and technical excellence, while establishing KPIs and driving sustainable adoption ofnew tools and processes.

• Manage data governance and analytics: Ensure data accuracy, security, compliance, and operational integrity; leverage analytics and operational metrics to identify opportunities and support evidence-based decisions.

• Drive technology and automation initiatives: Design scalable data integration solutions using APIs, HRIS, payroll systems, and emerging technologies while partnering with Technology teams to modernize platforms and automate processes.

What do you need to succeed?

• Proven experience leading large-scale data, analytics, integration, or technology-enabled operations teams.

• Strong knowledge of data management principles, including data governance, data quality, data lifecycle management, privacy, and risk controls.

• Deep understanding of system integrations, including APIs, file transfer technologies, data mapping, transformation, and testing methodologies.

• Demonstrated ability to use analytics and operational data to identify insights, solve complex problems, and influence strategic decisions.

• Experience leading technology transformation, automation, and continuous improvement initiatives.

• Proven ability to develop and execute strategic plans that balance operational excellence, client experience, and technology enablement.

• Strong business acumen combined with the ability to translate technical concepts into business-oriented solutions.

• Client-focused and solution-oriented with the ability to navigate complex technical and operational challenges.

• Exceptional communication, presentation, influence, and stakeholder management skills.

• A thought leader who is inquisitive, innovative, and comfortable challenging the status quo.

• Experience engaging directly with external clients, HRIS vendors, payroll providers, and technology partners to deliver integrated solutions.

• Understanding of Group Benefits and Group Retirement products, operations, and industry trends is preferred.

Preferred Assets

• Leadership experience in data management, data solutions, systems integration, analytics, or technology operations within a financial services organization.

• Experience with modern data platforms, business intelligence tools, reporting solutions, and workflow automation technologies.

• Knowledge of API-enabled integrations, cloud-based data environments, and digital transformation practices.

• PMP, Agile, Lean Six Sigma, or related project/program management certification.

• CEBS designation.

• Experience leading data governance, data quality, or master data management initiatives.

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

What's in it for you?

• Working together, sharing common values, and encouraging growth & achievement

• Flexible Benefits from the day you join to meet the needs of you and your family.

• We are proud to be on the Best Workplaces in Canada list by Great Place to Work.

• We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

• Join one of our many Inclusion Networks. These voluntary, employee-led groups are dedicated to creating connection, fostering inclusivity, and building community.

• Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we'll match your contributions.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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