Operations Development Manager Jobs in Toronto, ON

INTRODUCTION:

Commissionaires Great Lakes is a trusted, not-for-profit organization dedicated to providing meaningful employment for veterans and delivering high-quality security services. With a rich history of service and integrity, we specialize in a wide range of security solutions, including security guarding, mobile patrols, concierge services, and more. Our team is committed to protecting people and property, delivering exceptional value, and building long-lasting relationships with our clients.

We are currently seeking aBusiness Development Managerto join our growing team. This posting is for an existing vacancy.

POSITION SUMMARY:

• Job type: Full-time
• Reports to: Director, Sales & Business Development
• Anticipated start date: June/July 2026
• Salary: $70,000 base plus commission plan
• Hours of work: 8 am- 4 pm, Monday through Friday (Hybrid)
• Office Location: 2947 Portland Drive, Oakville, Ontario

ESSENTIAL FUNCTIONS:

• Build and maintain meaningful relationships with prospective clients to understand and address their security service needs effectively.
• Proactively pursue new sales opportunities and expand sales channels to enhance market reach and achieve sales targets.
  
• Perform market research to identify industry trends, competitive dynamics, and client needs to better position the company's security services.
  
• Develop and propose tailored security solutions that align with client requirements, enhancing the value proposition of the company's services.
  
• Deliver compelling presentations and proposals to potential clients, clearly articulating the benefits and advantages of the company's security services.
  
• Work closely with internal teams to ensure the seamless implementation of security services, maintaining high levels of client satisfaction and service quality.

RESPONSIBILITIES:

• Identify and target potential clients in need of security guard services.
• Conduct cold calls and email outreach to introduce the company's security offerings.
  
• Assess client needs and customize security guard service solutions to fit their requirements.
• Create and present proposals and quotes for potential clients based on their security needs.
  
• Negotiate terms and contracts with prospective clients to close sales.
  
• Attend networking events, trade shows, and industry conferences to generate new leads.
  
• Manage and track sales pipelines using CRM software and follow up on leads regularly.
  
• Achieve sales targets and quotas consistently while maintaining high levels of customer satisfaction.
  
• Other duties as designed.

SOFT SKILLS:

• Excellent communication skills (both verbal and written) for effective client interaction.
  
• Strong interpersonal skills to build and maintain client relationships.
• Problem-solving abilities to address client concerns and propose effective solutions.
  
• Time management skills to juggle multiple leads and clients efficiently.
  
• Adaptability and flexibility to handle changing client needs and market conditions.
  
• Self-motivation and initiative to achieve sales targets with minimal supervision.
  
• Team player with the ability to work collaboratively with other departments (e.g., operations, marketing).

SKILLS:

• Proven sales experience, ideally in security, services, or related industries.
  
• Knowledge of security guard services and industry standards to effectively sell solutions.
  
• Ability to analyze client needs and offer tailored solutions.
  
• Basic knowledge of contract negotiation and legal considerations in service agreements.
  
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) for creating presentations and proposals.
  
• Valid drivers license and reliable transportation.
  
• Bachelors degree or equivalent experience in sales, business, or a related field.

WHAT WE OFFER YOU:

• Health, Drug, Dental and other Benefits;
• Paid vacation;DBplus Pension Plan;
• Employee & Family Assistance Program (EFAP)

WORKING CONDITIONS:

• Primarily field-based role, requiring travel to client sites and meetings.
  
• Flexible working hours, with the possibility of evenings or weekends to accommodate client schedules.
  
• Ability to work independently while managing a sales pipeline and meeting sales targets.
  
• Work in diverse environments, from corporate offices to construction sites, requiring adaptability to different settings.
  
• Possible exposure to varying weather conditions during outdoor client visits or site assessments.
  
• Sales quotas and performance metrics with regular progress reviews and expectations for results.
  
• Use of personal transportation for travel to client meetings.
  
• Professional appearance and demeanor when representing the company in external meetings and events.
  

We would like to thank all those who apply, however only those selected for an interview will be contacted.

Commissionaires Great Lakes (CGL) is fully committed to abiding by all equal opportunity employment standards. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All our employment practices are solely based on individual merit and our organization's needs at the time.